Course Adviser

3 weeks ago

Melbourne, Victoria, Australia University Partnerships Full time
The Australian Institute of Professional Counsellors is a private RTO providing Higher Education specialising in the delivery of external education programs in counselling, community services, and financial counselling. AIPC and our staff are passionate about assisting people to formalise their natural helping abilities so they can support others to lead happier, healthier lives. To find out more about us, please visit https://www.aipc.net.au/

About the role

As the Course Advisor for the Institute's Allied Health programs, you will be the trusted advisor for course enquirers, guiding candidates through course options and enrolment procedures. You will encourage enrolment to potential students, many of whom are seeking a change in direction or a new career pathway. This role works with a close-knit team and training will be provided.

This is a permanent, full-time role with flexibility in your workdays. Standard hours are Monday to Friday, 9:00 AM to 5:00 PM, though occasional adjustments between 8:00 AM and 6:00 PM may be required. This position is open to candidates based in either Melbourne or Adelaide.

Key responsibilities include:

1. Providing timely responses & follow-ups on enquiries from prospective students via phone/email.
2. Building relationships with course enquirers while developing positive communication and dialogue.
3. Encouraging enrolment using a consultative, need-based approach.
4. Achieving KPAs and KPIs whilst meeting customer (student) needs.
5. Maintaining course enquirer records in the CRM System.

About you

We're looking for a passionate and enthusiastic individual who loves inspiring students about the career opportunities in their chosen program.

Ideally, you will have:

1. Previous experience in a course advisory role or equivalent experience in other sales-based positions.
2. Experience in a student services or telephone-based role within an education provider or RTO will be highly regarded.
3. Excellent interpersonal, communication, and customer service skills.
4. Experience in utilising CRM systems to manage external client relationships.

To apply

If this sounds like you, we'd love to hear from you Please submit your application, including your resume and a cover letter outlining how you meet the requirements for this role.

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.

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