Channel Manager ANZ

Company Description

AbbVie’s mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas – immunology, oncology, neuroscience and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

AbbVie is an equal opportunity employer, and dedicated to fostering an inclusive, flexible, and supportive workplace that values and respects every individual. We are committed to operating with integrity, driving innovation, transforming lives, and embracing diversity and inclusion. It is AbbVie’s policy to employ qualified persons of the greatest ability. We ensure a fair and inclusive recruitment process without discrimination against any employee or applicant because of, and not limited to, race, religion, age, physical or mental disability, gender identity or expression, sexual orientation, or marital status. Our hiring process is flexible and accessible, so if you have any specific requests or accessibility requirement, please feel comfortable to let our team know by emailing CareersANZ@abbvie.com or speaking with your Recruiter and we’ll make any necessary adjustments to accommodate your needs.

Job Description

AbbVie is seeking a driven and experienced Channel Manager to lead our Order Management team within AbbVie’s Supply Chain Operations in Australia and New Zealand. In this newly created role, you will oversee and optimise the distribution of AbbVie products by managing relationships with wholesalers, ensuring effective channel strategies, and maintaining optimal inventory levels. You will serve as a leader for a small team, drive the performance of our distribution network, and resolve operational issues to ensure a seamless and efficient supply process.

Key Duties and Responsibilities

- Provide leadership to the Order Management team, including performance management and escalation resolution.

- Identify and develop the most effective distribution channels for AbbVie products based on comprehensive market analysis and customer needs and in collaboration with the Commercial team.

- Manage and develop the wholesaler strategy in Australia and position AbbVie as the ethical supplier of choice for wholesalers and pharmacies.

- Negotiate wholesaler agreement contracts and ensure adherence to agreed‑upon terms to optimise channel performance and efficiency.

- Champion Commercial Engagement to ensure alignment with and understanding of local business needs.

- Ensure optimal stock positions across the broader distribution network, including wholesalers.

- Work with Distribution Manager to support effective allocation of inventory across the satellite network.

- Track and analyse key performance indicators such as sales volume, delivery times, customer satisfaction, and partner performance.

- Identify and act on improvement opportunities.

- Resolve complaints and operational issues, including problem‑solving and query management.

- Support AFS with customer collections as needed.

- Approve customer setups, blocked order releases, and manage product recalls, returns, and escalations.

- Support the development and execution of digitalisation initiatives to maximise the efficiency and effectiveness of supply chain activities in ANZ.

- Work with Commercial and Finance teams to understand and plan for the impacts of expected price changes and promotional activity across the network.

- Collaborate with wholesalers to ensure they are aware of and prepared for price changes and promotions.

- Lead the activities and responsibilities for new product launches within the Supply Chain team.

- Support strategic initiatives that build JAPAC Global Distribution and Centralised Services capabilities.

- Report any adverse event within 24 hours as per AbbVie’s policies and procedures.

- Proactively participate in AbbVie’s WHS programs, adhere to policies and promote a safe work environment at all times.

- Adhere to AbbVie’s internal codes of conduct and compliance processes.

- Other ad hoc duties such as administrative duties, as requested.

Qualifications

- Tertiary qualification in business/management or similar.

- 5+ years in supply chain management, preferably in Pharmaceuticals.

- Advanced qualifications in supply chain or logistics and proficiency in SAP desired but not essential.

- Strong leadership, influencing, and stakeholder management skills.

- Excellent verbal and written communication skills.

- Experience in negotiation and advanced analytics capabilities.

- Experience with digital transformation initiatives and tools highly desirable.

Flexibility and Availability

In line with Australia’s ‘Right to Disconnect’ legislation, we recognise and respect employees’ right to refuse contact outside of their working hours, unless such refusal is deemed unreasonable. As we operate in an international, matrixed environment, there may be occasions where your role requires participation in business meetings outside of standard hours. We value and support flexibility and appreciate your willingness to occasionally accommodate these requests to ensure effective collaboration and communication within our global team.

Additional Information

Ways We Work

- All For One Abbvie;We weigh all decisions against the common good. We inspire, share and create as a team. We solve problems for all rather than serving our immediate team.

- Decide Smart & Sure;We make intelligent decisions to create the best outcomes. We act quickly, embrace experimentation, and learn what doesn’t work and get on to what does.

- Agile & Accountable;We streamline and eliminate unnecessary obstacles. We plan but adapt as we go. We delegate and make tough decisions to ensure focus on results, staying keenly aware of the urgency in all we do.

- Clear & Courageous;Open, honest, candid dialogue is core to our work and how we act with each other. We share information freely and continuously to find solutions. We admit mistakes. We grow stronger by putting the courage of our conviction to the test.

- Make Possibilities Real;We question with endless curiosity. We’re never satisfied with good enough—patients depend on us to deliver more. We challenge ourselves to find creative, constructive solutions to turn possibilities into reality.

Code of Conduct & Business Integrity Statement

- AbbVie is committed to observing high integrity and ethical standards in all its business dealings with customers, with each other, business partners and suppliers.

- AbbVie as a responsible corporate citizen will adhere to these standards, as well as to local, national and international laws.

- All AbbVie employees are responsible for maintaining the company’s reputation for conduct in accordance with the highest level of business integrity, ethics and compliance with the law. Soliciting and/or accepting/attempting/offering bribes or any illegal gratification is therefore cause for immediate dismissal.

- AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community, and embracing diversity and inclusion.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

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