ServiceNow Senior Developer

Overview

At APA, our purpose is to secure Australia's energy future. We're not doing it alone. We're doing it with our customers and communities as Australia's energy infrastructure partner, a role our unique experience and expertise positions us to play.

Role

As a part of the APA ServiceNow Product Team, the Senior Developer will work closely with our Senior Systems Administrator and Product Owner, to collaboratively design, develop and deliver our technology solutions to support customer and business strategies. You will focus on technical delivery across our run (BAU) and project-funded workstreams, where you will work across multiple product lines and deliver architecturally sound, holistic solutions for APA, while mentoring our Junior Developer.

Responsibilities

- Work with our ServiceNow Product Owner to ensure that solution design is aligned with the platform's strategic roadmap and that we are always elminating unnecessary customization and pushing us towards a greater state of maintainability

- Design and implement solutions that provide value, are relevant, purposeful, and sustainable

- Contribute as a technical SME to support qualification, scoping, estimation, and other inputs for new or existing workstreams

- Resolve complex configuration and integration challenges

- Play a key role in the delivery of complex and/or marquee projects and engagements for our PSC and OT teams

- Partner with our ServiceNow Product Owner to collaborate with ServiceNow (vendor), through our Commercial AC, SC and Customer Success Managers

- Plan and develop workshops (when required) for project-funded works that require discovery and holistic solution design

- Help us cement our role as trusted advisors to senior leadership

About You

We are looking for someone who is passionate about ServiceNow and the benefits it can continue to bring to APA.

- Applicants should be experienced in application development across multiple platform product lines, preferably within a variety of customers environments.

- Experience in customer-facing roles, as business engagement is a crucial part of the APA way

- Experience in taking business challenges and translating them into a suitable technical solution within ServiceNow

- Strong Application development and integration experience

- Strong experience across ITSM, ITOM and HRSD modules

- Willingness to learn and grow

- Proven ability to innovate, adapt, and work under pressure in complex environments with multiple stakeholders and firm deadlines

- Excellent communication and customer services skills

- Relevant Industry certifications such as ITIL, ServiceNow CSA, ServiceNow CIS, etc...

- Exciting time to join an expanding in-house team

- Work with a high performing team who is deeply intrenched in the business and already boasts great vendor relationships

- Genuine flexible work environment (WFH with a light in-office requirement)

- Strong investment in training and upskilling - certifications paid for

- Mature team environment with an elevated level of engagement

- Location: Melbourne or Brisbane preferred, but desirable candidates are welcome from anywhere

Working at APA

At APA we're committed to fostering a safe and inclusive workplace where you can achieve your best. We'll provide you with access to targeted career development programs, competitive remuneration, employee benefits, flexible working arrangements, and wellbeing programs. We also have an inclusive parental leave policy providing 18 weeks leave including superannuation to support parents at work and in life.

We employ more than 2700 people across Australia and are committed to creating a diverse and inclusive culture, where everyone feels safe, valued, and trusted to do their best every day.

About APA

APA Group is a leading Australian energy infrastructure business. We proudly own, operate and manage a diverse $26-27 billion portfolio of gas, electricity, solar and wind assets which deliver essential services to communities and customers across Australia. We own more than 15,000 kilometres of gas pipelines which deliver energy to households and businesses across every corner of Australia.

As the partner of choice in delivering infrastructure solutions for the energy transition, we're focused on bundled remote grid energy solutions, electricity and gas transmission, and future energy, including hydrogen and carbon capture and storage. Our customer-centric approach means we understand our customers and offer them reliable, innovative, and cost-effective energy solutions that support their decarbonisation ambitions.

Join our team and be part of securing Australia's energy future.

We'd love to hear from you.

APA is an equal opportunity employer. The safety, health and wellbeing of our people, community and environment are a priority. We embrace diversity in our people to ensure our workforce is representative of the communities that we operate in.

Applicants must be eligible to work in Australia to be considered.

This vacancy works with critical APA data, systems or infrastructure and candidates are subject to background vetting (including Police checks) before & during employment.

Role closes Sunday 19th October 2025. Role Reference number JR3295

APA Group will not accept unsolicited resumes from recruitment agencies.

We will contact successful candidates after the closing date.

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