Business Analyst, Head Office Melbourne

The opportunity

Delaware North Australia is hiring a Business Analyst to join our dynamic team based at our Melbourne Head Office in the Docklands.

In this role you will be responsible for supporting project delivery and operational improvements across Mindil Beach Casino Resort. Working closely with the Project Manager and IT teams, you will drive business deliverables and support compliance focused initiatives. Apply today to join our collaborative team and take the next step in your career.

This role is offered as a contract position for a duration of 8 to 12 months.

What we offer

At Delaware North we like a challenge, and talent and hard work are rewarded. We're looking to create the future of hospitality, and we can't do it without you. So, roll up your sleeves and come see why Delaware North is your best career move yet. As our team member, you'll receive:

- Opportunity for flexible working including two days working from home
- Complimentary parking on offer
- We're a team that cares. With a focus on collaboration and support, we bring out the best in each other
- Grow fast and develop new skills, take risks, and make your mark within a global company

What will you do?

In this role you will serve as the bridge between the Business and IT. You will act as a liaison between business stakeholders and the technology team, translating complex business needs into clear technical requirements. You will develop an understanding of the business's end state solution by gathering and validating requirements through workshops and data analytics, and ensuring clear communication and alignment throughout the solution development process. Responsibilities include:

- Translating business needs into technical requirements, ensuring alignment and clarity between stakeholders and delivery teams
- Facilitate stakeholder engagement through workshops and act as a communication bridge between compliance operations and IT
- Conduct workshops, document business needs, and perform data analytics to ensure solutions meet expectations and align with documentation
- Support end-to-end project delivery by partnering with Project Manager and IT from initiation through implementation
- Gather, analyse, and document business requirements and processes to drive operational improvements and informed decision-making
- Assist with testing and compliance, including user acceptance testing (UAT) and ensuring alignment with gaming regulations
- Maintain strong working relationships with internal teams, vendors, and government stakeholders as needed
- Support project tracking, analysis, and capability uplift, contributing to cost/benefit analysis and enhancing project maturity

More about you

- Minimum 3 years of experience in a Business Analyst role, preferably in gaming, hospitality, or systems-focused environments with demonstrated experience in casino gaming operations, systems, or compliance
- Degree in business, technology, or a related discipline, preferred
- Project management or business analysis certifications, preferred
- Familiarity with project tracking tools like MS Project, JIRA, Monday.com, or similar

The application period will close on 29/08/2025, unless sufficient qualified candidates are identified sooner.

Who we are

Our business is all about people, and that includes you. At Delaware North, you're not just part of a team — you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.

Together, we're shaping the future of hospitality — come grow with us

At Delaware North Australia & New Zealand, we are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We welcome applications from all backgrounds, orientations, and experiences. Be part of a team that celebrates diversity and thrives on collaboration.

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