Reception Attendant

Hanrob Canberra

Reception Attendant (Pet Boarding)

At Hanrob Pet Hotels, we’re passionate pet people delivering health, happiness, and wellbeing to Aussie pet families. With over 40 years of experience and a national presence, we’re the trusted name in pet boarding and daycare.

At Hanrob Canberra, our team is deeply committed to delivering exceptional care to every furry friend that walks through it's doors. We are now looking for the pick of the litter to complement our existing team and help contribute to providing a premium service to local pets and their families.

This is a rewarding role where your main focus will be providing professional, efficient, and welcoming reception and administrative support. You’ll have opportunities to develop your skills and play a key role in creating an exceptional customer experience for pet families. The successful applicant must be available to work weekend shifts with preference for candidates who can work Friday, Saturday and Sunday at a minimum. Availability to work peak periods including Christmas and school holidays is also required.

What you’ll be doing:

- Be the friendly face of our facility, welcoming pets and their owners with warmth and professionalism

- Check guests in and out smoothly, making sure every detail of their stay is captured

- Handle bookings and enquiries across phone, email, and in-person with confidence

- Keep owners updated throughout their pet’s stay, delivering an exceptional customer experience

- Manage front-of-house reception and day-to-day admin efficiently

- Promoting and selling retail products tailored to each pet and owner

What we're looking for:

- Previous reception experience in a fast-paced environment is preferred

- Previous experience working or volunteering with animals is desirable but not essential

- Availability to work peak periods, including public holidays, school holidays, Christmas, and Easter

- Excellent customer service, communication, and organisational skills

- Confident with computers and administration, with the ability to quickly learn new systems

- Punctual, with access to your own reliable transport

- Comfortable and confident around pets of all sizes, handling them calmly and safely

- Willing and able to assist in other areas of the facility as required

- Be committed to working safely and following instructions, policies and procedures at all times

- Available to attend a lawful unpaid work trial shift (operated within The Fair Work Ombudsman guidelines)

Please note:This is a physically active role that requires the ability to stand, walk, lift, carry, bend, kneel, and handle animals (up to 50kg). You must be able to work indoors and outdoors in various weather conditions, and comfortably interact with pets, team members, and customers.

Why Hanrob?

- Did someone say pets?

- We offer opportunities for career growth and promote from within.

- Extensive training opportunities to further build your skillset.

- Enjoy up to 50% off on shop items and our boarding and daycare services.

- Generous incentive programs for our leaders to earn bonuses based on performance.

- A structured induction program to set you up to succeed.

- Employee Assistance Program (EAP) that supports our employees with free confidential counselling services.

- Work with like-minded people in a fun and exciting business with a well-established reputation and brand.

How to apply:

Click APPLY now with your resume and a quick cover letter outlining why you're our next pet care superstar. We can’t wait to hear from you

Shortlisted candidates will be sent an invite to complete a one-way video interview.

We look forward to reviewing your applications

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