Service Operations Specialist

Overview

Job Description - Service Operations Specialist (MER0003SE4)

Service Operations Specialist Group : Mercedes-Benz Group AG

Be the change. Join our team.

Becoming part of Mercedes-Benz means finding your individual role and workspace to unleash your talents to the fullest. It means becoming your best self in a global automotive company striving towards sustainable luxury. Empowered by visionary colleagues who share the same pioneering spirit.

At Mercedes-Benz Vans, we’re a balance of passion, professionalism, and approachability. Our dynamic network across Australia and New Zealand has an established culture of support and collaboration, ensuring our service is exceptional and our customers’ expectations are exceeded.

The opportunity

We’re looking for a Service Operations Specialist to join our team. The role will provide crucial support to the Service Operations & Digital Experience team, contributing to the success of aftersales programs and enhancing the customer journey. The ideal candidate will continuously seek process improvements to enhance sales performance and profitability.

Our team is based in Mulgrave, Melbourne, and this hybrid role has great variety and flexibility, allowing a mix of working from our newly refurbished offices and home.

Provide marketing support through maintenance and optimisation of ownership marketing collateral and campaigns.

Assist with service operations, including coordinating communications, maintaining information channels, and supporting strategic projects.

Work with the National Service & Digital Experience Manager to enhance the customer digital experience, ensuring the best digital journey from connection & activation to digital extras available to purchase.

Provide project support for various Customer Service Team initiatives, including system implementations and retailer training.

Responsibilities

- Provide marketing support through maintenance and optimisation of ownership marketing collateral and campaigns.
- Assist with service operations, including coordinating communications, maintaining information channels, and supporting strategic projects.
- Work with the National Service & Digital Experience Manager to enhance the customer digital experience, ensuring the best digital journey from connection & activation to digital extras available to purchase.
- Provide project support for various Customer Service Team initiatives, including system implementations and retailer training.

Qualifications

Why you should apply:

- Join a large, global organisation dedicated to inclusivity and diversity.
- Enjoy flexible working arrangements to support you in your career, work and life.
- Enjoy free on-site parking, discounting car leasing and other great benefits.
- Please submit your application by COB September 19th 2025.

At Mercedes-Benz Australia Pacific, we pride ourselves on building and maintaining an inclusive workforce because we believe that our people make the difference. In addition to providing exciting learning and career development opportunities, we prioritise our employees by offering generous benefits. This includes discounted car leasing and purchase options, on-site parking, employee assistance programs and much more. We are committed to a flexible and progressive workplace culture for everyone and are proud to be consistently recognised as an Employer of Choice for Gender Equality. We are an equal opportunity employer, so by joining us, you will be part of a company that embraces differences and where individual contributions are valued. We strive to recognise our committed people through Employee Recognition and Reward programs.

We actively encourage applicants with Aboriginal and Torres Strait Islander heritage, those identifying as LGBTIQA+, females, people of all ages, with disabilities and culturally and linguistically diverse people to apply for this opportunity.

Organization

Mercedes-Benz Australia/Pacific Pty Ltd

Primary Location

Australia-Victoria (Australia)-Mulgrave/Melbourne

Work Locations

44 Lexia Place 44 Lexia Place Mulgrave/Melbourne

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