IT Support Technician Jobs | Melbourne IT Support Technician Level 1-2
11 hours ago
The Offer
Podium IT is offering a position for an IT Support Technician. We are an established small to medium sized (SMB) IT Support company with clients across many different industries.
Our Commitment
As part of the role, Podium IT will be offering you unique exposure to some of the latest technologies. You will also be involved in developing and integrating critical IT infrastructure projects internally and externally. Also, most of our clients operate in the health care sector. As this is a niche market you will be exposed to the operations of an exclusive set of software suites.
The Role
The role primarily consists of being the first point of contact for all clients. You will be required to assist clients as they raise IT issues with Podium IT, the normal channel of support is over the phone however there are emails and other forms of communication open as well.
You will excel in this role if you have expert troubleshooting skills and a very professional client service etiquette. You will also need to understand the basics of small business IT networks. A professional understanding of the following areas will also assist:
- Experience with medical software like Medical Director and Best Practice
- Experience with Autotask end point management and PSA
- Windows Server 2008 – 2016 Domain, Workgroup and RDP environments.
- Windows 7-10.
- IP Address
- DNS, DHCP, WAN, WLAN and LAN
- Network switches and routers
- Server Hardware Configuration
- Printer settings
initiative and always represent Podium IT with your highest standard.
Part of the role as a Level 2 IT Support Technician you will be required to respond to all client’s inquiries immediately and professionally.
Key KPI
Correctly create and resolve the majority of tickets and client enquires, successfully manage the managing directors onsite calendar. Maintain a professional manner when communicating with clients. Enjoy your job and assisting Podium IT with their mission statement. Which is, Best IT Support…ever..
The core responsibilities include, but may not be limited to:
- Being available to answer incoming client inquires from the hours of M-F 8:30AM – 5:30PM unless otherwise stated.
- Creation and resolution where possible of tickets from all incoming client inquires. You will be provided guidance on how to escalit outstanding tickets.
- Constantly improving internal processes where needed. i.e the complete ticket cycle, and client experiences.
- Required to maintain the managing director’s clients site visit calendar
- Software and Hardware procurement
- Quoting for software and hardware supply and installation
Regular operations and team meetings with the Managing Directors to present findings and suggest solutions for improved business health.
Key KPI
To show competence within the activities required during onsite IT support. To show initiative and always represent Podium IT with your highest standard.
CONTACT US
We’re all about providing simplified and superior technology solutions that exceed our client’s expectations and add value to their business. We’d love the opportunity to meet with you and discuss how we may help you with your IT Support requirements. Please call us on the number listed or fill in the contact sheet and an enthusiastic IT Support team member will be in touch very soon.
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City of Melbourne, Australia Podium IT Full timeThe Offer: Podium IT is offering a position for an IT Support Technician. We are an established small to medium sized (SMB) IT Support company with clients across many different industries. The offer will see you work more closely with the Managing Director initially, you will be working across the company’s biggest clients performing onsite and remote...
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