Systems Support Officer

About WATC

As the State’s central financial services provider, WATC partner with government entities to achieve sound financial management outcomes, while providing investors with secure and sustainable opportunities.

WATC cares about the financial health of Western Australia’s public sector agencies and provides a comprehensive range of corporate finance products covering borrowing, investing, foreign exchange, treasury management and advisory services. You can find out more about the organisation including WATC’s purpose, history and key activities by visiting the About Us tab on the WATC website.

WATC are recruiting for a number of positions across our organisation. To see all current vacancies available visit the WATC Careers page.

The Opportunity

The role of Systems Support Officer is to oversee the maintenance and management of systems used by the Corporate Treasury Services business unit, the processing of transactions and the prioritisation and progression of initiatives to improve and expand the delivery of high-quality cost-effective products and services.

In this role, you will ensure accurate recording of transactions within WATC’s systems and in reporting to internal and external stakeholders including clients and WATC’s management. The role entails the maintenance and remediation of system issues, activities and initiatives that impact the Corporate Treasury Services business unit and ensuring these are managed within WATC’s governance framework to deliver high-quality, cost-effective products and services. Additionally, you will provide consistent and reliable resource estimates for projects and initiatives, helping to shape comprehensive business and client portfolio plans that optimise resource allocation and drive overall success.

Key activities of this role include (but are not limited to):

- Supervise and mentor the Client Support Officer, directing their activities in accordance with WATC’s governance and policy framework;
- Provide advice to the Head of Corporate Treasury Services on the remediation and management of system issues impacting the business unit and resourcing impact of initiatives and projects;
- Manage initiatives within a framework that initiates, prioritises, progresses and monitors initiatives and activities;
- Promote a culture of collaboration and teamwork across the Corporate Treasury Services business unit and WATC more broadly;
- Oversee the review and updating of business unit processes and procedures by nominated process owners and experts;
- Oversee the process to identify and remediate system and reporting issues impacting the business unit, and seek the input and assistance of business unit members where necessary.

About You

WATC is keen to employ a Systems Support Officer who has a genuine interest in business systems and governance; has a solutions focused attitude; brings strong advocacy and prioritisation skills; and has experience working within a client focused team to deliver, maintain, or enhance system solutions and process improvements, in collaboration with an organisation’s ICT team.

If you have a combination of the following experience and capabilities and align with WATC’s values outlined below, we would love to hear from you:

- Experience managing end-to-end financial data workflows, including data capture, extraction, reporting, system testing, and integration between systems (such as Quantum TMS, MS Dynamics);
- Skills in process mapping and workflow analysis to identify inefficiencies and optimise business processes;
- Sound knowledge of project management tools, process mapping tools and error logging tools (such as Atlassian Suite, ProMapp);
- Ability to lead, coach and mentor team members;
- Understanding of the Software Development Life Cycle;
- Knowledge of data visualisation tools (non-essential).

WATC Values

WATC values shape our behaviours and define how we relate to each other, our clients and our community:

- Integrity – We are open, honest and accountable; we adhere to the highest professional and ethical standards. We honour our promises.
- Partnership – We work collaboratively with our stakeholders and colleagues towards achieving successful outcomes.
- Adaptability – We challenge ourselves to think creatively and to continuously improve.
- Achievement – We are engaged and focused on delivering valued outcomes for WA.
- Leadership – We use our knowledge and experience to contribute to the long term benefit of WA.

Employee Benefits

WATC offer a range of benefits beyond remuneration that include:

- Flexible work arrangements:

- Excellent work / life balance;

- Working from home options and flexible start and finish times; and

- Compressed work schedules and part time work opportunities.

- Health and wellbeing focus:

- Calendar of a range of wellbeing initiatives;

- Two wellbeing days annually; and

- Discounted health insurance.

- Generous personal leave;

- 12.5 days personal leave per year;

- Up to 12 weeks paid parental leave (on top of government paid parental leave scheme); and

- Access to purchase additional leave.

- Diverse, inclusive and supportive work environment:

- Strong organisational focus on diversity and inclusion;

- A range of staff initiatives to drive First Nations awareness and support women in finance; and

- A reward and recognition program.

- Professional development opportunities:

- Training courses;

- Professional memberships; and

- Structured learning opportunities.

- Newly refurbished offices:

- Sit-stand desks and personal lockers;

- Free gym access and fitness classes in the building; and

- Excellent end of trip facilities.

To find out more about the benefits of working at WATC, visit their Careers page.

How to Apply

WATC recruitment and selection process includes a variety of assessment tools that might include behavioural and cognitive surveys, technical skill activities, reference checks and verification of Australian working rights.

Only candidates with unrestricted working rights in Australia will be considered.

WATC are committed to employing highly skilled people, with diverse backgrounds and experiences and embrace diversity of all kinds including supporting Women In STEM.

For further information please contact Denise Wetherall, Beilby Downing Teal on 0408 000 109 or dwetherall@beilbydt.com.au or click the link to download a copy of the Application Information Pack.

https://beilbydt.com.au/application-packs/

Please apply online at www.beilbydt.com.au by submitting a cover letter and resume (Word or PDF format) and quoting reference number 991633.

Please note that applications will be assessed as they are submitted, so prompt submissions are encouraged.

It is anticipated panel interviews for this role will take place on Monday 20 October 2025 for shortlisted candidates.

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