Customer Support Representative

4 weeks ago

Toowoomba, Australia Hitachi Construction Machinery Co., Ltd. Full time

Hitachi Benefits

- The role: $143k salary on offer + Super + company biannual bonus
- Supplied: Company laptop + work mobile + Full PPE / corporate uniform supplied
- Two bonuses a year: Potential to earn biannual bonuses providing increased earning capacity
- Health: Discounted Medibank health insurance policy
- Employee benefits: Exclusive staff discounts on a range of goods and services

About the Role

The customer support representative role will have you using your mechanical skill set and technical knowledge of equipment to ensure their fleet remains productive and efficient.

This role will support 4 mines located within 2 hours drive to the north and west of Toowoomba. The role will predominantly focus on the Meandu Mine site, which will require a minimum of 2-3 days per week on site.

The remainder of your time will be spent focusing on site visits and site support for the 3 remaining mines located in the western darling downs region.

Key Responsibilities:

- Regularly meet with mining customers to establish strong working relationships.
- Review the performance of mining fleets and problem-solve any issues.
- Use your technical skill set to undertake machine inspections and audits including undercarriage, chassis, dump bodies, bucket and GET wear rates.
- Assist in component forecasting using oil analyses and various other methods of wear rate indicators.
- Collaborate with customers to provide innovative solutions that enhance fleet productivity.
- Act as the primary point of escalation for customer concerns and work towards swift resolutions.
- Assist in planning maintenance events and forecasting resource requirements.
- Ensure minimal downtime for mining fleets, optimizing customer operations.
- Contribute to the budget planning process by providing forecasts and insights into resource requirements.

To be successful you will need:

- Possess minimum mechanical trade qualifications
- Strong technical understanding of earth moving and construction equipment
- The ability to travel as required and spend 2-3 days per week onsite

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate and genuinely value diversity at our company.

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