Journey Coordinator – Stepped Care

2 weeks ago


Townsville, Australia Health Workforce Queensland Full time

- Up to $15,900 salary sacrificing

- Annual leave loading of 17.5% and 5 weeks annual leave

- Relocation assistance

- 10 Days Paid Professional Development Leave

- Continuous Professional Development

- Paid Parental Leave and Paid Partner Leave

- EAP for you and your family

- External supervision benefits

- Work with a supportive, dynamic and innovative leadership team

- Have your birthday off on us

- Recognition of service ($500 after 2 years of service)

Job Title: Journey Coordinator – Stepped Care - Townsville, Queensland.

Job Type: Permanent – Full-Time or Part-Time.

Practice Information:
This organisation has been providing allied health, community aged care, mental health and wellbeing services for 30 years. A provider of culturally competent community-based and outreach health care services since 1993; this is a vibrant not-for-profit organisation servicing over 50 communities throughout remote and rural Queensland. With a large team of multidisciplinary health professionals, they boast strong community connections and a passion for supporting ‘healthier people’.

Position Description:
Are you interested in being part of one of Australia’s leading regional and community-based Mental Health Service providers? Part-Time and Full-Time roles available in Townsville.

Come for the life experience, stay for the lifestyle

This organisation is currently seeking adaptable Journey Coordinators within the Stepped Care service system to join their team. The Journey Coordinators are dedicated positions within the Stepped Care service system that operates as an independent partner in a person’s care journey and may be a standalone service, delivered within a Front Door service, or delivered as an adjunct to another Stepped Care service offering. The Journey Coordinators will ensure that individuals are placed at the centre of their own health and wellbeing, and experience improved care and mental health. Your primary responsibility will be to deliver high-quality support and services by improving outcomes for Stepped Care participants. Continue to build psycho-social education, support to access self-management approaches including digital mental health services and group programs amongst facilitating the Stepped Care model of ensure the quality, continuity and coordination of care between service providers. This role is offered on a full-time or part-time basis to suit your lifestyle. This role is based in Townsville and has outreach travel. It's challenging, but we make a difference. The organisation is seeking dedicated individuals who are culturally sensitive and adaptable, with the ability to work both independently and autonomously. You will have high-level communication and negotiation skills to establish and support respectful and trusting relationships with individuals, teams, staff and the community at large. Their teams come from across Australia, and include a wide range of ages, skills, and specialisations, so you’ll be working with the best This variety enables us to collaborate in our engagement with clients and learn from one another’s viewpoints.

What is Stepped Care?

- The new stepped care model has five principles:

- Support starts at time of asking

- Every interaction builds confidence in the system

- Overwhelmingly compassionate

- Outcomes that really matter

- The system stretches, not the person

These principles provide the foundation for the future system and will guide service delivery.
We love our work - so will you

If you have a solid sense of connecting with communities, and are genuinely interested in making a real difference, this could be the role for you You’ll be joining a fantastic support network, from your colleagues across QLD, to the wider team of mental health professionals and allied health professionals.

About You:
This organisation is seeking individuals who have the following qualities and experience:

- Ability to establish, develop and maintain multiple productive working relationships and networks

- Experience identifying and delivering partnership and collaboration opportunities that enhance consumer outcomes and improve the service system

- An understanding of mental health challenges and how they inform an individual’s experience

- Ability to develop and maintain a genuine relationship with individuals accessing Stepped Care

- Ability to adopt a recovery-focused, person-centered, strengths-based and trauma-informed approach

- At minimum a Certificate IV in any Mental Health related qualifications.

- Only those with suitable qualifications will be considered.

After Hours Requirements: No

Salary Information:
Excellent starting salaries $73,000 - $85,000 (commensurate with experience), plus 5 weeks annual leave.

About Townsville:
There are plenty of lifestyle benefits associated with living and working in North Queensland. Great schools, recreational activities, James Cook University, the Great Barrier Reef, and only a stone's throw from the beautiful Magnetic Island It is the second capital city of Queensland and has a tropical lifestyle that offers 300 days of sunshine a year. Make the move to Townsville today.

For more information on this position, please contact our team via hws@healthworkforce.com.au.

Please apply via the 'Apply Now' button on this page.

Following successful placement, eligible candidates may be entitled to receive support and financial assistance through Health Workforce Queensland's comprehensive workforce attraction and retention incentives. This position may be eligible for a scholarship or bursary for ongoing professional development.

JOB – 10003759

#J-18808-Ljbffr


  • RN Coordinator

    1 day ago


    Townsville, Queensland, Australia NQ Quality Care Full time $80,000 - $120,000 per year

    RN Coordinator / Registered NurseAre you looking to join a growing organisation where you can make a real difference in the lives of people living with a disability? Do you value flexibility, professional growth, and a supportive environment where no two days are the same? If so, this role could be for you.We are currently seeking a Registered Nurse...

  • Treatment Coordinator

    4 weeks ago


    Townsville, Australia 1300SMILES Ltd Full time

    Overview Casual Orthodontic Treatment Coordinator – Exact Orthodontics, Indooroopilly Location: 4 Westminster Road, Indooroopilly, QLD, 4068 About Us: Exact Orthodontics is a trusted local orthodontic practice in Indooroopilly, dedicated to producing beautiful smiles for patients of all ages across Brisbane. Our team of experienced clinicians offers a...

  • Care Coordinator

    5 days ago


    Townsville, Queensland, Australia Bolton Clarke Full time $60,000 - $80,000 per year

    Bolton Clarke has been selected as an Employer of Choice in 2023 and 2024$15,900 Salary packaging + $2,650 meal & entertainment allowanceFull Time permanent position | Monday - FridayBolton Clarke is Australia's largest independent, not-for-profit aged care provider shaping the future of positive ageing. With RSL Queensland and the Royal District Nursing...

  • CSSD Coordinator

    4 weeks ago


    Townsville, Australia Mater Health Services Full time

    Overview Apply now Job no: 502789 Work type: Permanent Location: Townsville Categories: All other About the role Mater Private Hospital Townsville is currently seeking an experienced CSSD Technician who is eager to take the next step in their career as a CSSD Coordinator. This exciting opportunity will be based at our Pimlico campus. This role will...


  • Townsville, Queensland, Australia Right At Home Full time $70,000 - $120,000 per year

    DescriptionCompany OverviewRight at Home is one of the largest home care providers in the world, with over 700 offices in eight countries around the world. We provide a wide range of tailored care services to assist people living independently in their home and are respected within the community for providing our clients with a high level of service, with...


  • Townsville, Australia Catholic Early EdCare Full time

    Join us as an OSHC Coordinator in Brisbane's Inner North! About the Role About the Role: Reporting to the Portfolio Manager, you’ll take on a leadership position where your passion and expertise will make an impact. You’ll mentor and support a dedicated team of educators, ensuring outstanding care and smooth operations. We’re looking for a motivated...


  • Townsville, Australia Joii Limited Full time

    Immigration Coordinator/ Business Development Full Time South Brisbane QLD 4101 19th September 2025 Have you an entrepreneurial mindset & are motivated by achieving? Here’s your chance to step up, take control & embark on a new multifaceted journey. What’s in it for you? - Excellent remuneration package in line with qualifications and experience -...

  • Assistant Coordinator

    4 weeks ago


    Townsville, Australia Mary Mackillop Childcare NQ Full time

    Join Good Shepherd OSHC as an Assistant Coordinator - lead programs, support operations, and inspire children! 22nd August, 2025 Mary MacKillop Childcare North Queensland provides high-quality care to families across the Diocese of Townsville, which stretches from Ingham in the North, Proserpine in the South, Mount Isa in the West, and Palm Island to the...


  • Townsville, Queensland, Australia Cater Care Full time $45,000 - $60,000 per year

    Description:The role:Cater Care Gather seeks to appoint a Casual Catering Assistant at one of our key education sites in Townsville.Roster: Various days and hoursWhat we offer:Uniform and training providedAccess to EAP services with Acacia ConnectionGreat range of staff benefits including discounts for 450+ retailers nationwide for you and your familySupport...


  • Townsville, Queensland, Australia NQ Quality Care Full time $60,000 - $90,000 per year

    Client Engagement SpecialistLocation: TownsvilleContract: 9-Month Contract (with opportunity for extension)At NQ Quality Care, we are passionate about delivering high-quality, person-centred care and support to individuals living with disabilities. We work closely with participants, families, and stakeholders to empower people to live fulfilling and...