(Immediate Start) Microsoft Traineeship Program

2 weeks ago

Melbourne, Australia MEGT Full time

Microsoft Traineeship Program - Cert IV IT

Located in Ringwood, MEGT is partnering with CloudPoint Consulting to recruit an IT Trainee eager to kickstart their careers in a dynamic and supportive environment

About the Microsoft Traineeship Program
The Microsoft Traineeship Program is an entry-level program designed for individuals who are eager to start a career in IT. This program is ideal for those with a keen interest in technology and excellent communication skills. When you join the program, MEGT will be your legal employer and you will be placed with a Host Employer within the Microsoft Australia partner network.

About the Role
Kickstart your IT career with CloudPoints Consulting as an IT Technician Trainee In this junior role, you/'ll work alongside experienced consultants to implement and support Microsoft Azure and Microsoft 365 solutions while gaining hands-on experience and Microsoft certifications. We/'re looking for a motivated graduate with a can-do attitude who/'s eager to learn and grow in cloud consulting.

Qualifications
You'll receive paid study time while completing a nationally accredited Certificate IV in Information Technology (Networking) and recognised Microsoft certifications.

Duties

- Service Desk Analyst: Answer and log IT support requests via phone, email, and webchat
- Create, update, and close service tickets in ServiceNow
- Set up, modify, and deactivate user accounts
- Help maintain knowledge base articles
- Assist with incident communications to staff
- Support queue management and help train new team members
- Follow IT policies, procedures, and security requirements

Desktop Support Analyst

- Provide first and second-level IT support for desktops, laptops, printers, and mobile devices
- Set up new equipment for staff, including installing software and creating user profiles
- Troubleshoot and resolve technical issues on-site and remotely
- Maintain an accurate inventory of IT assets
- Apply updates, patches, and security measures
- Document troubleshooting steps and contribute to the knowledge base
- Ensure compliance with IT policies and security standards

Are you:

- Ready to launch your IT career?
- A quick learner with strong communication skills?
- Committed to a program lasting up to 24 months?
- Able to pass a National Police Check?
- Gain IT knowledge and practical work experience
- 24-month full-time paid traineeship - earn while you learn, with no HECS debt
- Nationally recognised qualification plus Microsoft certifications
- Access to exciting career paths in the IT sector
- Dedicated mentoring and support from your MEGT Field Officer

Interested? Click Apply Now, email megantorpy@megt.com.au, or visit https://www.megt.com.au/jobs.

About MEGT
At MEGT, we enable people to start their careers through Apprenticeships and Traineeships and support businesses of all sizes to recruit, train and grow careers. Our purpose is to provide life-changing, lifelong learning and employment solutions for all. We invite you to be part of our story.

MEGT is committed to being a Child Safe Organisation and an Equal Opportunity Employer. We have zero tolerance for racism, discrimination, harm, or abuse. We value safety, diversity, and inclusion, and encourage all qualified applicants, including women, Aboriginal and Torres Strait Islander peoples, people with disabilities, and culturally diverse candidates, to apply.

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