Business Specialist Traineeship

2 weeks ago

Melbourne, Victoria, Australia Maxima Group Training Full time $60,000 - $80,000 per year

Benefits:

  • Paid Above Award National Traineeship wages
  • Full Time Position for Aboriginal and/or Torres Strait Islanders
  • Gain paid banking business experience, mentorship and career growth
  • Complete fully funded nationally recognised Certificate III in Business

The Role: First Nations Business Care Traineeship

Location: Docklands VIC

Duration: 12-month Traineeship, Full time, 38 hours per week

Career: Launch a Career within Business Banking at Australia's largest Bank

As a Business Centre Trainee, you will join the Business Care team to learn to support small and medium size business customers, connecting via phone to understand their needs and provide transaction banking and working commercial solutions.

Under the guidance of experienced mentors, your responsibilities will include:

  • Respond to incoming calls from business owners and resolve enquiries
  • Navigate multiple systems, update and maintain client files
  • Recommend relevant financial services and solutions
  • Coach customers to use digital banking tools
  • Escalate and delegate customer needs where required
  • Work in a contact centre helping real business solve real problems

About You:

To be successful in this traineeship, you'll need:

  • Strong verbal and written communication skills
  • Ability to understand and meet customer needs, and be solution focused
  • Genuine passion for helping business owners start up, grow and run their business
  • Ability to want to learn and understand a wide array of business solutions
  • Willingness to learn and take initiative
  • Phone-based customer service would be highly regarded

Role Requirements:

  • Identify as Aboriginal and/or Torres Strait Islander
  • National Police Clearance (or willing to obtain)
  • Strong computer knowledge including Microsoft Office Suite
  • Previous customer service or administration experience (highly desirable)

About Maxima:

Maxima's First Nations Employment Team is here to provide culturally safe and relationship-based practices to build your capacity in being deadly and successful. We provide a collaborative approach when providing coaching and mentoring in First Nations Traineeships, with regular in person visits and continuous support.

For further information please visit our website  or email   

Only shortlisted candidates will be contacted directly.

Maxima is committed to building inclusive and diverse workforces that value all backgrounds and experiences. We welcome applications from First Nations Peoples, people from culturally and linguistically diverse backgrounds, people of all gender identities, and people living with disability.

By applying for this position, you are consenting to your data potentially being stored on international servers temporarily. Maxima abides by the Australian Privacy Principles, please refer to our privacy policy for more information.

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