Centre Service Officer

6 days ago

City of Hobart, Australia Australian Red Cross Lifeblood Full time

Company: Australian Red Cross Lifeblood

Permanent Full-Time opportunity - 76.00 hours per fortnight

Varied shifts across a rotating roster - Monday to Sunday

Located at Hobart Donor Centre, TAS

Salary starting from $32.31 per hour + Penalties + Super + Salary Packaging and more

Discover life-giving possibilities

Lifeblood is more than just a job or a career, it’s an opportunity to be part of something that matters. As an organisation, our purpose is simple: life giving donations, for life changing outcomes. Together, we want to help you build a fulfilling career with Lifeblood.

About the role

Our Hobart Donor Centre is seeking a Centre Service Officer with a genuine passion to deliver an exceptional service to our donors. Working collaboratively in a team, a day in the centre could see you:

- Warmly greet and welcome our donors
- Provide donors with clear instructions as to the completion of paperwork
- Prepare food and beverages for donors and replenish the self-service buffet bar
- Monitor donors post-donation and assist them in rebooking for their next donation

Our flexible self-paced paid training program has a balance between on-the-job practice, and online class schedules to ensure that you are well supported.

Responsibilities and Requirements

Besides having a real passion for delivering an amazing donor experience, you’ll need to be able to:

- Bring strong customer service experience and a genuine passion for helping others
- Perform routine and repetitive tasks with a high level of attention to detail
- Work well as part of a collaborative, team-focused environment
- Follow standardised processes confidently in a fast-paced setting
- Communicate clearly, both verbally and in writing
- Be comfortable using technology, with strong digital and technical skills
- Occasionally lift items between 9–22.7kg
- Perform physical tasks such as sitting, bending, and reaching regularly
- Be flexible to work varied shifts on a fortnightly rotating roster, including weekends and afternoon shifts

Benefits and Wellbeing

We place our employee's well-being at the forefront and express gratitude and care for one another. As an Australian Workplace Equality Index recognised employer and one of Australia’s menopause-friendly organisations, we celebrate diversity and support all our people.

In addition to being a part of an organisation that is the heartbeat of the nation, you will have access to the following:

- Minimum 5 weeks annual leave
- Access to salary packaging with an option to package up to $15,900 for living expenses and $2,650 for meals and entertainment
- 14 weeks paid parental leave
- Our dedicated employee assistance program - Sonder
- Plus, many more

Is Lifeblood your reason? Apply NOW

We are a 2025 Circle Back Initiative Employer and commit to respond to every applicant. For further details on this position, or if you require adjustments during any stage of the recruitment process, we encourage you to reach out to Rachel OShea at r-oshea@redcrossblood.org.au.

We are an equal opportunities employer and welcome applications from all qualified candidates.

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