(Apply in 3 Minutes) Customer Service Centre Officer
4 weeks ago
- Join a bank invested in our staff, customers and community
A great opportunity to join our Customer Service Centre team making a big impact for our customers
We’re with you
Established in 2001, Bank of Sydney is a boutique retail bank that delivers delight to customers across Sydney, Melbourne and Adelaide. With just under 200 staff, our purpose is to provide genuine value to our people, customers, communities and partners through our retail, business and trade finance products.
Working with us
A Bank of Sydney we’ve proudly created a culture of community and connection where our employees enjoy:
- Delivering customer delight and genuine value to our customers
- Thriving together with passionate, like-minded peers
- Developing their skills to achieve excellence in everything
- Engaging in professional, community and social events
- Being recognised by their peers and rewarded for their efforts
- Financial benefits including discounted home loans
- Access to hundreds of online perks and discounts to counter the cost of living
- Heart-felt health and well-being resources, activities and support
About the role
As the first point of contact for our customers, our Customer Service Centre Officers add genuine value by efficiently resolving customer enquiries and delivering an outstanding customer experience. Reporting to our passionate Team Leader - Customer Service Centre, this role is responsible for:
- Assisting customers with enquiries via inbound and outbound calls
- Answering customer messages and ensure resolutions are achieved and followed up.
- Assisting customers with internet banking enquiries and troubleshooting any issues
- Monitoring and assessing customer online applications, including liaising with customers and branch staff, in terms of the end-to-end Digital account application process.
- Reporting Internet Banking related issues and customer complaints to Supervisor and Management
- Completing general administrative and ad-hoc tasks as assigned by the Customer Service Centre Manager
All about you
We are seeking someone who has the following skills and experience:
- Previous experience in customer service or call centre operations, delivering exceptional customer service in a dynamic customer environment.
- Minimum 1-2 years general banking experience and understanding of product and processes.
- Able to work as part of a team to deliver great customer outcomes.
- High level computer skills and proficient in Microsoft Office
- Excellent communication and problem-solving skills
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