Customer Markets Insights Manager

7 months ago

Surry Hills, Australia Torrens University Australia Full time

Who we are:
At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities - and the world. That’s why we’re on a mission to increase access to higher education, so learners from all walks of life can chase their dreams.

Just like our students, our employees are a diverse group who want to make an impact. When you join us, we give you the freedom to be bold, creative and courageous - with flexible working arrangements that allow you to bring your best. We’ve built a culture that celebrates community, collaboration and innovation, where people love what they do
_._

What’s the job?

This position plays a pivotal leadership role in providing competitor, market and student information, supporting decision-making for important decisions across the university. As such, it works closely with business partners to clarify business requirements, develop project plans, execute research and produce insightful dashboards and actionable reports.

Day-to-day accountabilities:
- Ensure the customer markets insights team projects are running with no delays and with accuracy.- Responsible for the overseeing, planning and reporting of the student surveys (such as but not limited to NPS, SAT, course evaluations, employability surveys).- Provide analysis of survey results, including changes in performance over time and the statistical significance of results, deliver deep-dive reports and executive summaries that are relevant and actionable for the organisational to achieve its internal goals.- Liaise with external vendors to ensure the brand awareness tracking collection is running, update the internal dashboard of results and report insights to key stakeholders.- Provide market and competitor insights to drive the organisational and key teams’ long-range planning.- Support the marketing team to unleash potential marketing claims from survey and market data.- Leverage of storytelling skills to make sense of the student life-cycle insights collected across the organisation from different student cohorts, providing strategic advice to senior leaders that drive ongoing business strategies and improvement initiatives.

Who you are:
To be successful in this role, you will be a problem solver who is passionate about the education sector (no need to have prior experience in the industry) and who comes with:
- Demonstrated experience in market research and voice of customer initiatives- Proficiency with Qualtrics and PowerBi- Demonstrated data visualisation and storytelling skills- Demonstrated experience with data manipulation, modelling, reporting and presentation- Great stakeholder management and communication skills, with a positive and practical approach- Ideally, you will have R, SPSS, SQL and/or Python skills

Why join us?

Bold, modern and agile, we’re Australia’s fastest-growing university, going from 164 students in 2014 to 40,000+ alumni across 115+ countries and 1900+ staff today. In 2020,
_Australian Financial Review_ named us one of the country’s most innovative companies. As we continue to establish ourselves as a truly global university, we never lose sight of our student-centric approach. Supported by teams of passionate people, you’ll find endless opportunities for professional development and career progression.

We are proud to be an equal opportunity employer and committed to creating an inclusive workplace. We do not discriminate on the basis of race, colour, religion, age, ethnicity, gender identity, sexual orientation, disability, or any other protected characteristic.

What we offer:
We support your personal passions, development and wellbeing, to make your working life a more rewarding experience. At Torrens University Australia, you’ll benefit from:

- Study free in a course/degree related to your position
- Access to internal opportunities - Be supported to learn, grow and move across the organisation

Hiring process

To learn more about what makes Torrens University Australia a great place to work, visit


We’d love to hear from you.

Application close 7 December

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