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Customer Care Administrator

2 months ago

Joondalup, Australia Australian Homestay Network Full time

**About Australian Homestay Network**
- Connecting the World Through AHN Homestay_

The Australian Homestay Network (AHN) is Australia's largest and leading homestay provider having been **commended by the Australian Government** for ensuring appropriate standards.

AHN has a national team of experienced and dedicated people using a unique homestay website and communication system for managing homestay placements throughout Australia.

We make sure everyone involved in homestay can have a welcoming, safe and enjoyable cultural experience. AHN is the industry leader for homestay in Australia and delivers the highest quality of service for visiting students and their homestay hosts.

**About the Role**

As a **Customer Care Administrator,** you will have a hands on role assisting our Perth team with Customer enquiries, homestay placement management and general administration.

Reporting to senior management, you must be passionate about customer service, computer literate, motivated, be able to work independently and manage workload in what can be a fun but at times high stress environment.

You will be required to work a minimum of 3 days a week will the potential for additional hours during busy periods by mutual agreement.

This is primarily a home based role so the successfull applicant must have a suitable workspace in their home and be able to work autonomously. You may work from an office with the team once a week and this may increase in the future.

Your responsibilities will include (but are not limited to):

- Data entry
- General enquiries and office duties
- Making Student placements with well matched hosts
- Account enquiries and support
- Communicating with key Education Partners about student needs

Essential Requirements:

- Minimum 1 year Customer Service experience
- Previous experience with computer systems
- Excellent oral and written communication skills

Please note, we are not interested in services provided by recruitment agencies. Please do not contact our offices regarding recruitment.

**Salary**: From $30.00 per hour

**Benefits**:

- Work from home

Schedule:

- 8 hour shift

Application Question(s):

- The rate of pay is $30 per hour x 3 days a week = $35,568PA plus super. Please confirm this fits within your salary expectations
- Are you available to work at least 3 days a week and understand that leave will not be approved during Jan/ Feb and June/ July as these are our busy seasons

Shift availability:

- Day Shift (preferred)

Work Location: Hybrid remote in Joondalup, WA 6027

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