Operational Itsm Specialist
1 month ago
Company Description
Every person at Leidos plays an important and valued role bringing science, engineering and technology together to produce practical solutions for our customers’ most complex problems. It’s how we help to make the world safer, healthier and more efficient - work that matters and a mission, like those of our customers, we are passionate about. We’re open minded, ambitious and committed to enabling our people to do their best work, to be inspired by what they can achieve and the impact they can have.
Here in Australia, we’re agile and growing fast. Our 2,000 employees are busy building an enviable reputation for innovation and delivery. And, as part of a US-based organisation with 37,000 people and a 50 year history, we are able to draw upon world-leading technical expertise to help us provide the best solutions to our customers.
**Job Description**:
As the Operational ITSM Specialist, you will drive activities to maintain the reliability of the environment and support a culture of operational excellence, whilst performing the role of Major Incident Manager in on an on-call basis. You will deliver in a performance-oriented culture driven by positive team dynamics and create measurable value for our customers by delivering high quality services. The role will focus on supporting the resolution of high priority incidents, proactive incident prevention, emergency change coordination, event management, environment monitoring and problem management through;
- Strong collaboration in a multi-vendor complex environment.
- Timely detection, investigation, remediation, and reporting of priority technology incidents.
- Taking measures to be resilient against technology incidents and minimise repeats through effective problem management methods and controls.
- Support our change management process and maintain an appropriate risk culture, while facilitating fast and reliable technology change by thinking about the customer.
You will work closely with key stakeholders across the organisation to achieve our objective of re-imagining service delivery and providing laser-like focus on all three fronts; resilience, reliability, and innovation. You will seamlessly balance the reliability and resilience of our services whilst supporting emerging technology trends and transformational initiatives with a focus on digital and data.
This position will suit those with an operations management or senior technical background who are looking to make the change into a leadership / operational role.
Key strengths:
- Strong people leadership and proven ability to foster strong collaboration and sense of belonging within a geographically distributed team
- A career in modern technology operations, major incident management, and service reliability
- Experience in regulatory and executive reporting, and familiarity in unlocking insights through unified analytics and AI, enabling better data-driven decisions
- Experience in reducing the impact of priority incidents and providing efficient resolutions
- Experience identifying control gaps and implementing governance controls
- Experience creating measurable value for customers through seamless digital experiences, faster delivery, and sustainable change
- Strong commercial mindset, pragmatic, motivated and passionate for modern practices such as Site Reliability Engineering (SRE), AIOps and discovering smarter ways of delivering automated services eliminating toil
- Solid experience in IT Service Management and Operations as a Senior Leader
- Working knowledge of on premise infrastructure technologies and ServiceNow
**Qualifications**:
- 5+ Years ITSM experience including previous experience in Incident Management
- Broad practical experience across Change Enablement, Problem and Event Management
- Familiarity with ITIL processes and certification in ITIL V3 or V4 Foundation
- Strong knowledge of ServiceNow
- Experience of Cloud Infra & Networking technologies
- Exceptional stakeholder management skills, with the ability to effectively communicate and collaborate with both technical and non-technical team stakeholders at all levels
- Excellent conflict resolution skills.
- Strong analytical and problem-solving skills, with a keen eye for detail and a commitment to quality.
- Continual improvement mindset.
Additional Information
-
Itsm Specialist
1 month ago
Canberra, Australia Fujitsu Full time**Location**: - Canberra - Australian Capital Territory**Date Published**: - 28-Feb-2024**Job Reference**: BH-157726 **ITSM SPECIALIST** **We are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing...
-
Itsm Specialist
2 days ago
Canberra, Australia Telstra Full timeEmployment Type Permanent Closing Date 30 Aug 2023 11:59pm Job Title ITSM Specialist Job Summary **Job Description**: An excellent opportunity has become available for a highly motivated and passionate ITSM Specialist to join the Defence Assurance Team. The opportunity: As an ITSM Specialist you will be responsible for End-to-end support of Change...
-
Itsm Specialist
4 weeks ago
Canberra, Australia HiTech Personnel Full time**Reference #**: - JF/LS1660**Title**: - ITSM Specialist - Governance & Assurance - Federal Government**Category**: - ICT**Location**: - ACT**Work Type**: - Contract**Remuneration**: - $Neg**Term**: - 12 Months + 12 Month**Description**: - **Federal Government Department**: - **Rewarding hourly rate paired with flexible working arrangements**: -...
-
Itsm/ Service Management Specialist
1 month ago
Canberra, Australia HiTech Personnel Full time**Reference #**: - JF/LS1629**Title**: - ITSM/ Service management specialist - SIAM - Federal government**Category**: - ICT**Location**: - ACT**Work Type**: - Contract**Remuneration**: - $Neg**Term**: - 6 Months + ext**Description**: - **Exciting opportunity within a Federal Government Department**: - **Flexible working arrangements**: -...
-
ITSM Specialist
3 weeks ago
Canberra, Australia Datacom Full timeOur Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. About the Role (your why) Our IT Service Management team are a passionate bunch, and we genuinely care about maximising the service we deliver to our...
-
Servicenow - Itsm, Siam
1 week ago
Canberra, Australia HiTech Personnel Full time**Reference #**: - JF/NL0917**Title**: - ServiceNow - ITSM, SIAM - FED GOVT**Category**: - ICT**Location**: - ACT**Work Type**: - Contract**Remuneration**: - $Neg**Term**: - 6 month + EXT**Description**: - **Leading Federal Government Department**: - **6 month contract + 12 months extension option**: - **Rewarding hourly rate paired with flexible...
-
Itsm Digital Uplift Capability
4 weeks ago
Canberra, Australia HiTech Personnel Full time**Reference #**: - JF/LS1640**Title**: - ITSM Digital Uplift Capability - Federal Government**Category**: - ICT**Location**: - ACT**Work Type**: - Contract**Remuneration**: - $Neg**Term**: - 18 Months + ext**Description**: - **Exciting opportunity within a Federal Government Department**: - **Long term contract + multiple locations**: - **Rewarding...
-
Itsm Coordinator
2 days ago
Canberra, Australia Cleared ICT Full timeLocation: - Canberra - Sectors: - Cyber Security, Engineering, ICT - Employment type: - Contract - Salary: - Negotiable - Contact name: - Daniel Crowe- Job reference: - BBBH1301_1685600604 - Published: - about 4 hours ago Cleared are currently supporting Defence, who are looking for x 3 ITSM Coordinators based in Canberra. **Overview** The...
-
Servicenow Specialist
1 week ago
Canberra, Australia Ignite Specialist Recruitment Services Full timeContract Type Contract Reference BH-370978 Industry IT Salary Negotiable - I'm working with a large Federal Government department to find a **ServiceNow Specialist.** **This is an initial 6 month contract with 2 x 6 month extensions.** Our looking to enhance their ITSM capabilities and are looking to implement a new Service Management Platform using...
-
Servicenow Specialist
1 week ago
Canberra, Australia HAYS Full timeMultiple positions available. Looking to enhance ITSM capability **Your new company** Is looking to bolster its Information Technology Service Management (ITSM) capabilities, through the implementation of ServiceNow. **Your new role** As a ServiceNow specialist, you'll be required to: - Work closely with the Project team to ensure all the Project...
-
Video Conferencing
1 month ago
Canberra, Australia Ignite Specialist Recruitment Services Full timeContract Type Contract Reference BH-371334 Industry IT Salary Negotiable - I'm working with a large Federal Government department to find a **Video Conferencing / Audio Visual Technical Support.** **This is an initial 12 month contract with 1 x 6 month extension option.** **The technicians will provide**: - Level 2 technical support, using...
-
Service Delivery Support Officer
4 weeks ago
Canberra, Australia Ignite Specialist Recruitment Services Full timeInitially until 30th June with extension until June 2025 - Baseline Clearance or ability to gain Baseline Clearance - ACT **About**: *** As the ICT Service Delivery Support Officer, you will be reporting to the ITSM Manager and supporting the ongoing delivery of core ITSM processes, including but not limited to Incident, Problem, Change and Knowledge...
-
Canberra, Australia Cubic Corporation Full timeBusiness Unit: Cubic Mission and Performance Solutions Company Details: Cubic offers an opportunity to provide innovative technology for government and commercial customers around the globe, helping to solve their future problems today. We’re the leading integrator of payment and information technology and services for intelligent travel solutions...
-
Specialist Ict and Data
1 month ago
Canberra, Australia Peoplebank Full timeLocation: - Canberra- Job Type: - Contract- Posted: - 8 minutes ago- Contact: - Archna Singh- Discipline: - Business Intelligence / Data Analytics - General IT - Reference: - 260806Job Title: Specialist ICT and Data & Analytics Resources - Multiple roles Location: Canberra/ open for multiple locations Duration: 12 months with possible extension Engagement...
-
Canberra, Australia Ignite Specialist Recruitment Services Full timeContract Type Contract Reference BH-369587 Industry IT Salary Negotiable - DevSecOps Specialist- Initially 12 months with 12 months of extensions - Must be able to obtain Baseline. - ACT or offsite **About-** The Government Department uses satellite imaging, cloud computation and cutting-edge science to enable decisions that support a sustainable...
-
Cyber Grc Specialist
4 weeks ago
Canberra, Australia Ignite Specialist Recruitment Services Full timeContract Type Contract Reference BH-369667 Industry IT Salary Negotiable **Cyber GRC Specialist** *** Canberra - Must have a Federal NV1 Security Clearance - Initial contract until June 2024 with a 12-month extension**About the role** The Cyber GRC Specialist assumes the responsibility of offering cyber security services to the agency, seeking an...
-
Service Now Developer
2 weeks ago
Canberra, Australia Ignite Specialist Recruitment Services Full timeContract Type Contract Reference BH-370786 Industry IT Salary per hour - Min: AUD 120 - Max: AUD 150 - I’m working with a large Federal Government department to find a - ** ServiceNow Developer/Administrator.** **This is an initial contract until June 2025 with a potential 12 month extension.** **You will have the following responsibilities**: -...
-
Operational Support Analyst
4 weeks ago
Canberra, Australia Ignite Specialist Recruitment Services Full timeContract Type Contract Reference BH-370842 Industry Admin & Secretarial Salary per hour - Min: AUD 60 - Max: AUD 70 - Work with our Federal Government Client as Operational Support Officer, blending administrative finesse with innovation in a mission-driven, flexible work environment.**Responsibilities**: - Combine administrative skills with...
-
Principal Consultant
1 month ago
Canberra, Australia DigiRen Full timeAt DigiRen, we passionately believe the cloud is the best place to get work done. Founded by industry experts, DigiRen is a specialised consultancy focused on helping large commercial and public sector organisations build and scale new capabilities and ways of working to fully realise the benefit of public cloud computing. Through decades of combined...
-
Boutique Coffee Specialist
4 weeks ago
Canberra, Australia Nestle Operational Services Worldwide SA Full timeCommitted to sustainability & B-Corp certified - Enjoy a cup of coffee while you work! Are you ready to bring a little extraordinary into your life? At **Nespresso**, we blend vibrant people and products together to create careers that elevate coffee and your everyday. It's just the beginning of how we transform lives with every cup. Because a **Nespresso...