Head of Digital Content and Cx

4 weeks ago

Sydney, Australia Sharp & Carter Full time

Once in a career opportunity to join this leading B2C Services Brand | CBD based
- Lead & develop a world class Digital Content and CX strategy
- $190,000 B + S + Bonus | High performing & Caring Culture | Lead a team of 6
- **Once in a career opportunity to join this leading B2C Services Brand | CBD based | Manage the end-to-end digital experience across their products**:

- **Lead & develop a world class Digital Content and CX strategy**:

- **$190,000 B + S + Bonus | High performing & Caring Culture | Lead a team of 4/5**

**About the role**
Reporting to the General Manager of Customer Experience and Engagement, this is a newly created role where you will look after all Digital Content and CX activities. You will have a small team of 6 (4 direct) reporting into you and your leadership style is one of support and inclusion whilst setting high standards and being customer obsessed You will be responsible for managing the end-to-end digital experience across our products.

You will also do the following:

- Play a key role in developing and executing end-to-end customer experience strategies that drive revenue growth
- Drive customer engagement and lead generation through delivering seamless customer experience design and content strategies that excel
- Develop the digital content strategy for both our website and customer service portal, with a focus on driving traffic and engagement with our brands.
- Lead, coach and develop a multidisciplinary team, ensuring they are all able to grow in their respective fields as well as being able to work collectively as a team

**About you and what you need**
- Proven Experience in Digital organisations with a track record of improving the Customer Experience. You will more than likely come from a large complex organisation across B2C Services such as Financial Services, Telco, Fintech, Retail, Utilities, Insurance and Entertainment
- Experience developing and executing end-to-end customer experience strategies that drive revenue growth
- Expertise in digital content strategy and implementation
- Experience in a senior position managing multidisciplinary teams
- Experience collaborating across senior leadership teams to deliver customer enhancement programs
- Some experience and knowledge in digital design both UX and UI, research and HCD methodologies.

**About the company**
This is an ASX listed B2C Services Brand with a reputation of excellence in everything it does. They are customer obsessed and equally obsessed with developing, nurturing and caring for their people too. They have an culture of inclusion and collaboration and if you align with these values please apply. They are going through a huge digital transformation and this role will have a big impact on how they get there.

**How to apply**

You can also call me on 0409440987 for a confidential discussion

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