Analyst Quality Assurance

2 months ago


Sydney, Australia Commonwealth Bank of Australia Full time

Analyst Quality Assurance

**Don't miss out on joining this amazing passionate team**

The Chief Controls Office (CCO) is a first line of defence function that provides comprehensive and integrated risk services in support of the COO. The value proposition of the CCO is to provide skilled, practical and efficient risk management to support the COO in the delivery of excellent business and customer outcomes.

Our **Quality Assurance team** is accountable for conducting Quality Assurance across multiple financial crime disciplines such as Anti-money laundering/Transaction Monitoring, Payments Sanctions Screening, Customer Sanctions Screening, Pep Screening, Enhanced Customer Due Diligence of High Risk customers, on-boarding, on-going due diligence and maintenance and Law Enforcement Agency Notices.

Quality Assurance is a team of dedicated professionals, we collaborate closely with RACO, financial crime compliance, and Business Aligned Risk teams across the group. It is a scale, growing operation that has extensive Transformation plans and focus within the organisation.

Our external stakeholders are AUSTRAC, ASO and Law Enforcement. We work together to detect, deter and disrupt financial crime.

**YOUR TEAM & PURPOSE**
- Correspondent Banking due diligence
- AML/CTF operations
- Sanctions Operations
- Government Agency Requests
- Customer Verification Screening

The Quality Assurance team is responsible for providing insights, support and guidance across a range of risk and compliance functions. This includes monitoring on compliance to obligations during customer interactions, providing high quality data insights, trends and timely feedback to the business to support risk mitigation and drive effective coaching conversations

**As part of the QA team**, you will be reporting to the Manager, Quality Assurance and contributing to the day-to-day operations. The role will ensure the effective delivery of QA over our key processes, increasing governance and reporting and ensuring consistent high quality outputs.

**Do work that matters**
- Adhere to the Code of Conduct. The Code of Conduct sets the standards of behaviour, actions and decisions we expect from our people
- Maintain an operating rhythm with Operational teams to provide insights and trends as well as understand root cause of systemic quality issues.
- Champion Continuous Improvement (CI) culture within the team, and consistently look for new opportunities to further optimise and streamline existing processes that also contributes to improving our NPS by reducing customer breakpoints
- Ensure targets are met or exceeded on a daily basis by completing required number of quality assessments and maintaining adherence to schedule.
- Efficiently engage multiple stakeholders to provide evidence and data driven feedback. Where required, provide additional tailored guidance.

**We're interested in hearing from people who have**
- **Risk Mindset**:

- All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks.
- An understanding of the financial crime regulatory framework with knowledge of the AML/CTF, Sanctions and ABC risk environment
- Highly developed verbal and written communication skills with the ability to articulate trends and insights to a large range of stakeholders
- Continuous improvement (CI) mindset and the ability to utilise CI tools
- Highly motivated, good attention to detail and Excellent time management skills
- Technical skills in AML/CTF and Sanctions Operations.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 28/02/2024

Job ID REQ205755



  • Sydney, Australia Commonwealth Bank Full time

    **QUALITY ASSURANCE ANALYST (Sydney)** **Salary pay range**:$66,200 - $89,600** **Maximum Term Agreement **Do work that matters**: The Customer Service Remediation (CSR) team at Commonwealth Bank Group is responsible for delivering a strategic program of work to remediate past issues and deliver on the commitments made in response to the Royal...


  • Sydney, Australia Switch Full time

    **Overview**: Switch is a platinum Sitecore Enterprise Solution Provider partner based in Sydney, NSW. We specialise in digital transformation and modernisation, helping businesses connect with their customers through intelligent design, implementation, support, and optimisation strategies. With a proven track record since 2005, we deliver industry-leading...


  • Sydney, Australia BNP Paribas Full time

    IT QUALITY ASSURANCE, GOVERNANCE AND RISK ANALYST (JOB NUMBER: ITO002437) The IT Quality Assurance, Governance and Risk Analyst will look to align, implement and monitor internal IT procedures and practices in Australia and New Zealand with the latest procedure and policy requirements as set out by BNP Paribas Group (ITG, CIB and Securities Services). The...


  • Sydney, Australia 3P Learning Full time

    **What will you love about this role?** At 3P Learning we can genuinely offer you a career with purpose and meaning. We build educational products that are the gold standard in global EdTech excellence. We build them to be motivational and engaging for children, and easy for teachers and educators to use. Our products, including Mathletics, Reading Eggs and...


  • Sydney, Australia IT alliance Australia Full time

    **Overview**: **Requirements**: AUSTRAC is seeking a quality assurance (QA) tester to test the AUSTRAC customer relationship management solution (CRM) and CASE system. **The QA tester will be required to**: - Develop test strategies and plans in line with project deliverables. - Development and execution of test cases against the test plan using JIRA X-Ray...


  • Sydney, Australia IOOF Holdings Full time

    **Date**:27 Jul 2023**Location**:Sydney, NSW, AU, 2000**Employment Type**:Permanent Full Time- Bring your financial crime and quality assurance experience to this newly created role - Permanent, full-time opportunity located in our Sydney office - Hybrid working - mix of wfh & office **The Role** - Reporting to the Quality Assurance Manager, you will be...

  • Quality Assurance

    4 days ago


    Sydney, Australia Talent International Full time

    australia sydney contract au$82 - au$87.50 per hour- Sydney CBD Fringe location (2 days per week work from home) - Duration: 6-month contract (Immediate start) - Day Rate: $700 + super per day A leading Entertainment organisation is currently seeking a detail-oriented Quality Analyst to join their team as part of a dynamic Business Transformation...


  • Sydney Inner Suburbs, Australia Suncorp Group Full time

    Permanent opportunity within Business Banking - Flexible location - Brisbane, Sydney or Melbourne Welcome to a place where you can chase real progress and drive real change, and that includes your own career. Being a part of the Suncorp Group means being switched on, endlessly curious and always adaptable. In return, you’ll be supported to bring your own...


  • Sydney, Australia Commonwealth Bank Full time

    You are a team contributor who enjoys working collaboratively - Opportunity to innovate and drive pioneering business initiatives - Together we can drive sustainable business growth for our clients **See yourself in our team** CommSec, is Australia’s leading online retail stockbroker providing customers with access to Australian and International...


  • Sydney, Australia Westpac Banking Corporation Full time

    Quality Assurance Analyst Our Software Engineering HUB is located on Australia's Gold Coast - the premier lifestyle location in Australia - is only a couple of hundred metres from one of the most iconic beaches in Australia and the world, Surfers Paradise. This is an Australian first, mixing lifestyle and engineering as a unique employee value proposition...


  • Sydney, Australia CYOS Solutions Full time

    **Application closing date**: Wednesday, 15 February 2023 - 11:59pm, Canberra time **Estimated start date**: Monday, 06 February 2023 **Location of work**: NSW **Length of contract**: 6 months **Contract extensions**: 1 x 12 months **Security clearance**: Must have Negative Vetting Level 1 **Rates**: $60 - $90 per hour (inc. super) AUSTRAC is seeking...


  • Sydney, Australia Commonwealth Bank of Australia Full time

    **Don't miss out on joining this amazing passionate team!** The Chief Controls Office (CCO) is a first line of defence function that provides comprehensive and integrated risk services in support of the COO. The value proposition of the CCO is to provide skilled, practical and efficient risk management to support the COO in the delivery of excellent...


  • Sydney, Australia Commonwealth Bank Full time

    **_Don't miss out on joining this amazing passionate team! _** The Chief Controls Office (CCO) is a first line of defence function that provides comprehensive and integrated risk services in support of the COO. The value proposition of the CCO is to provide skilled, practical and efficient risk management to support the COO in the delivery of excellent...

  • Assurance Analyst

    2 months ago


    Sydney, Australia Insignia Financial Full time

    Assurance Analyst - Be part of a team where everyone belongs, and individuality is celebrated - Melbourne or Sydney location - Permanent, full-time role **The difference you will make at Insignia Financial** This is a great opportunity to help maintain appropriate assurance across Insignia Financial by providing support to the team in the planning and...


  • Sydney, Australia Rabobank Full time

    **About us** Rabobank is the world’s leading specialist in food and agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients. Our commitment to our employees and clients is at the heart of everything we do. **About the role** Due to an internal...


  • Sydney, Australia Great Southern Bank Full time

    **About the role** As Quality Assurance and Calculations Lead, you will establish a quality assurance framework for Great Southern Bank’s customer remediation activities that operates as a key control in our delivery process. This quality assurance framework will ensure that, for any given remediation, we have accurately identified impacted customers and...


  • Sydney, Australia RGA Careers Page Full time

    **Quality Assurance Lead** R/GA is seeking a Quality Assurance leader who can thrive in a high paced, high volume, dynamic landscape to deliver compliance, quality assurance, document management and other continuous improvement tasks that supports our Technical design and build output for our clients through constant innovation. **Technology at...

  • Quality Assurance

    4 weeks ago


    Sydney, Australia Mable Full time

    **Key Accountabilities**: - Develop and manage a comprehensive quality assurance program that meets industry standards, and legislation and enhances customer satisfaction. - Design and deliver technical training modules for new hires and ongoing training for existing staff to ensure high competence in handling customer queries and issues. - Conduct regular...


  • Sydney Central Business District, Australia Clicks IT Recruitment Full time

    We are seeking a highly experienced Lead QA to join our team on a 4-month contract basis. As the Lead QA, you will be responsible for supporting scrum teams and guiding Quality Analysts in testing activities. Your role will involve collaborating with Product Managers, Engineering Leads, and other QA Leads to define team-level strategy and ensure that Quality...


  • Sydney Central Business District, Australia Clicks IT Recruitment Full time

    We are seeking a highly experienced Lead QA to join our team on a 4-month contract basis. As the Lead QA, you will be responsible for supporting scrum teams and guiding Quality Analysts in testing activities. Your role will involve collaborating with Product Managers, Engineering Leads, and other QA Leads to define team-level strategy and ensure that Quality...