Quality Assurance Analyst

2 weeks ago


Sydney, Australia Commonwealth Bank Full time

**QUALITY ASSURANCE ANALYST (Sydney)**

**Salary pay range**:$66,200 - $89,600**

**Maximum Term Agreement
**Do work that matters**:
The Customer Service Remediation (CSR) team at Commonwealth Bank Group is responsible for delivering a strategic program of work to remediate past issues and deliver on the commitments made in response to the Royal Commission’s recommendations. This includes the remediation of our previous licensee advisor businesses (Pathways, Financial Wisdom and Count Financial) to include on-going service fee remediation.

The Customer Service Remediation team is led by the EGM Customer Remediation and the team sits within the CSR stream Operations.

We currently have a vacancy for a Quality Assurance Analyst in the CSR Remediation Project that is available as a 9 month maximum term contract. As a QA Analyst, you will be responsible for providing quality assurance over case reviews for a major financial service provider.

**Your responsibilities**:

- Adhere to the Code of Conduct. The Code of Conduct sets the standards of behaviour, actions and decisions we expect from our people.
- Checking review cases and ensuring the correct outcome has been achieved.
- Focus on good customer outcomes and treating customers fairly.
- Providing feedback to colleagues, ensuring this is delivered constructively.
- Liaising with operational staff to establish procedures and standards whilst exploring / recommending opportunities to improve processes or customer experiences through trends seen.

**We're interested in hearing from people who have**:

- Minimum 6 months Quality Assurance experience from a past Business Review setting.
- The drive to achieve performance targets and take ownership of workload through being highly organised and able to prioritise effectively.
- Strong decision-making skills with the ability to communicate rationales clearly, both verbally and in writing.
- Worked to defined performance standards and contributed to team and customer outcomes.
- Excellent analytical and letter writing skills with strong attention to detail.
- Strong risk mindset -All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks.

**Your path looks like
- If you live the values and demonstrate the people capabilities, we can offer great opportunities. Whether you want to move across the organisation or up into a leadership role, the way you live the values and demonstrate the people capabilities are key. Use the capabilities required for this role as a guide to the critical skills and behaviours you need for your next move.We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 04/05/2023



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