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Head of Claims

1 month ago

North Sydney, Australia Gallagher Full time

About Us:
Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

Overview:
Founded in 1927, **Gallagher** has grown to be one of the leading insurance broking, risk management, and consulting companies in the world. With significant reach internationally, we employ over 52,000 people and our global network provides services in more than 130 countries. We pride ourselves on being a socially responsible and ethical organisation expressed through our shared values, The Gallagher Way. In additional to numerous ethical business awards, we have also been recognised as one of Insurance Business Australia’s **Top Insurance Employers **and **Forbes Best Employer for Women**.

As a key member of the team reporting directly to the Chief Operating Officer, Australia & Asia, you will play a vital role in shaping and enhancing the Claims strategy and service offering. Your focus will be on leading our Claims teams as they provide exceptional support to our clients during the claims process.

As the Head of Claims, you will be responsible for three main functions within the Claims division:

- Claims Advocacy: Provide claims advocacy services to ensure our clients receive the service and policy benefits they are entitled to in the event of a claim
- Claims Income: Generate revenue through claims preparation and related services
- Claims Administration for Self-Insured Clients: Manage claims for clients with unique self-insured or self-funded claims work

**In this role, your key accountabilities will include**:

- Developing and implementing the endorsed claims strategy and operating model
- Leading the Claims function and supporting the Claims leadership team
- Driving a culture of collaboration, relationship building, and excellent client service
- Delivering continuous improvement and operational efficiency initiatives
- Managing the Claims function budgets and financial outcomes
- Monitoring insurer performance and managing any delivery issues
- Supporting our Asia broking operations in Claims advocacy and Claims Income activities
- Building and managing long-term relationships with external stakeholders
- Overseeing the Gallagher Claims Handling and Settlement Services Licence
- Assisting with large and complicated claims matters
- Keeping abreast of market and claims trends
- Developing Claims team members and succession plans

To succeed in this role, you will need strong interpersonal and negotiation skills, along with a commitment to delivering a positive experience for all clients. Additionally, the following experience and qualifications are required:

- Experience in a similar role within the Insurance or Financial Services industry
- Proven service offering development and implementation capability
- Operational management and senior leadership experience
- Strong understanding of insurance products and claims (both short and long tail)
- Ability to establish trust and effective relationships with a diverse range of individuals
- Related tertiary and/or industry qualifications desirable

**Gallagher Benefits - **At Gallagher, we believe in supporting our employees' growth and well-being. In addition to a competitive salary, we offer great benefits and career development opportunities. These include tuition assistance, career development and training programs, employee assistance programs, additional weeks' lifestyle leave, Gallagher Rewards for discounts at major retailers, and more.
- Any offer of employment and subsequent continuing employment is dependent upon the satisfactory completion of background checks by Gallagher or by an external third party provider._

Gallagher is an Equal Employment Opportunity (EEO) employer committed to the principles of workplace diversity and inclusion. We welcome all people regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices. We are committed to providing a working environment that embraces and values diversity, equity and inclusion.

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