Head of Claims

4 weeks ago

Sydney, Australia Allianz Australia Full time

Fully utilise your expertise
- Leading global insurance organisation

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flexibility for balance and the support you need. We know that flexible work comes in different forms, that’s why we’re embracing hybrid teams - enabling employees to maintain a balance of working both in the office and remote, supporting the needs of both the business and individual. So, come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let’s care for everyone’s tomorrow so we can create a better future together.

It is an exciting time to join Allianz as we transform our business and focus on simplification, innovation and placing our customers at the heart of everything we do.

**About the Role**:
Reporting to the General Manager Workers Compensation Underwritten and Distribution, you will lead and drive the business plan and strategy with the claims team to meet portfolio targets, overseeing the delivery of claims services to clients to maximise financial objectives and ensure internal and external compliance benchmarks are met.

**Other key aspects of the role**:

- Establishment of a strong team culture through people management, performance and service delivery, working with the local and national leadership teams to grow the brand and profile further enhancing our position as a leading workers compensation insurer and Personal Injury division.
- Lead claims programs that support customer centricity, developing key relationships and partnerships with our customers, intermediaries and the Regulator to achieve current and future contractual obligations.
- Play a critical role in the senior management team in supporting cross-divisional programs and providing key strategic and innovative solutions to achieve scheme and business goals.
- Drive strategic understanding of regulatory profiles, direction and environment and the provision of strategic input to the General Manager and Senior Management Team.
- Manage communications on key strategic initiatives with relevant stakeholders including internal and external partners/customers.
- Support the business and General Manager with current and future contractual requirements/governance and play a key role in supporting future contract negotiations/tendering/renewal.

**Important to your success**:

- Extensive leadership experience in Workers Compensation or Personal Injury Claims Management.
- Comprehensive understanding of claims management models and cost drivers.
- Deep understanding of laws, rules and legislation governing workers compensation.
- Demonstrated experience in managing complex and ambiguous issues, combined with the capability to lead strategic planning activities on into commercial operationalisation.

**What's on offer?**

As we embed a customer-focused strategy across everything we do, you'll have an opportunity to drive innovation and transformation that delivers a tangible and meaningful impact on our people, our customers and our community.

Enjoy a high-trust culture that empowers you to use your skills and abilities to achieve a meaningful impact

Feel supported to give something a go - try different things, take on new responsibilities and explore opportunities

Be part of a team that's open-minded, supportive, approachable and genuinely focused on customer outcomes

Let’s care for tomorrow. For a career with plenty of room to grow. Care to join us?

LI-AllianzAU

**Job Level**:
Professional

**Location**:

- Sydney, NSW, AU, 2000**Available until**:
30/04/2023

**Area of Expertise**:
Customer Services & Claims

**Unit**:
Allianz Australia

**Employing Entity**:
ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:
Full-Time

**Remote Job**:
Hybrid working

**Employment Type**:
Permanent

**ID**:
22332

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