Mid-market Sales Account Manager

2 weeks ago

Maroochydore, Australia Epos Now Full time

**Location**:Australia, Maroochydore

**Role title**: Mid-Market Sales Account Manager

**Salary**:$53,000 + Bonus Pay

**Who we are**:Epos Now is a fintech company that supports over 30,000 businesses across 71 countries and works within the payments and point of sale (POS) space. Our mission is to make commerce accessible for everyone. After such successful development, we are expanding our sales department to support a growing customer base. With an inclusive culture, we support every employee with a personalised progression plan to identify a clear and achievable career path for success.

**Role Description**:
As a Sales Account Manager, your role will be crucial in growing the product adoption and overall success of our customers that have a turnover ranging from £1m - £5m. You will be responsible for maximizing customer loyalty and retention. You’ll be growing the business value of customers through a consultative approach, prospecting, building relationships, and signing up new contracts.

You will need to understand your customers exact needs and collaborate with your partners to create a solution using Epos Now products that allows their business to succeed.

**Accountabilities / Success Measures**:
**Prospecting and Lead Generation**
- Identify and research potential clients in the mid-market segment through self-generation lead generation.
- Generate new business opportunities by actively utilizing the current direct lead flows.
- Deliver a minimum of $35,000 combined revenue per month

**Client Engagement**
- Engage with key decision-makers and stakeholders within target enterprises.
- Understand the business needs and challenges of potential clients and position the EPN solution as a valuable and tailored solution.
- Hold both remote and on-site F2F demo to help build value and engagement.

**Product Knowledge**
- Develop a deep understanding of the product or suite of products being offered.
- Ensure you are fully up-to-speed with all products and future roadmaps and releases.

**Sales Presentations and Demonstrations**
- Conduct presentations and product demonstrations to showcase the features and benefits of the SaaS solution.
- Address client concerns and objections effectively.
- Deliver tailored demo presentations for key customers utilizing marketing and product where necessary.

**Problem Solving**
- Collaborate with the product development and support teams to overcome client concerns or potential blockers.
- Ensure that proposed solutions align with the client's business goals.

**Contract Negotiation**
- Negotiate contract terms and pricing to maximize revenue while ensuring client satisfaction.
- Work through a detailed pricing structure to ensure long-term contract value - offering 3-5 year contracts.

**Strategic Account Management**
- Foster and nurture relationships with customers, understanding their business needs, objectives, growth potential and challenges.
- Act as the main point of contact for all escalated issues and concerns, ensuring prompt and effective resolution.

**Strategic Account Planning**
- Develop and execute comprehensive account plans for each customer
- Collaborate with internal teams to ensure the product meets or exceeds customer expectations, including any service issues.

**Cross-Functional Collaboration**
- Collaborate with internal teams such as product development and service to enhance customer satisfaction and address evolving business needs.
- Coordinate and lead cross-functional efforts to deliver exceptional service and value to key customers


**Net Dollar Retention Growth**
- Grow the annual value of your accounts by achieving a net dollar retention of 125%
- Achieve an +40 NPS for customers
- Customer satisfaction +85%
- Customer issues must be resolved within 24 hours
- Account churn to be sub 10% with any churn replaced with new client activity in conjunction with the sales team.
- **Data-Driven Decision Making & Reporting**:

- Utilizing data and analytics to inform strategies and decision-making processes.
- Maintain live reporting of the Market, understanding what the competitive landscape looks like and updating the business accordingly.
- Maintain accurate and up-to-date records of all sales activities in CRM systems.
- Provide regular sales forecasts

**What you get**:
➔ Career progression

➔ Earn uncapped commission through our sales approach.

➔ Total of 28 days paid holiday (20 days plus 6 public holidays).

➔ Superannuation

➔ Employee Assistance Programme, which gives you access to:
◆ Exclusive retail, restaurants, travel and accommodation discounts.

◆ 24/7 access to a mental health and wellbeing online center.

◆ Legal support, financial resources and e-learning.

◆ Private dental and health scheme.
- Company bonus scheme (bi-annual, based on company performance).
- Company equity scheme (available after 1 year service).
- Company celebratory events (summer and winter).

**How to Apply**:
After successful

  • Mid-market Sales Account Manager

    2 weeks ago

    Maroochydore, Queensland, Australia Epos Now Full time

    Location:Australia, MaroochydoreRole title: Mid-Market Sales Account ManagerSalary:$53,000 + Bonus PayWho we are:Epos Now is a fintech company that supports over 30,000 businesses across 71 countries and works within the payments and point of sale (POS) space. Our mission is to make commerce accessible for everyone. After such successful development, we are...

  • Junior Account Manager

    4 weeks ago

    Maroochydore, Australia Epos Now Full time

    **Location**:Australia, Maroochydore **Role title**:Junior Mid-Market Sales Account Manager **Salary**:$53,000 + Bonus Pay **Who we are**:Epos Now is a fintech company that supports over 30,000 businesses across 71 countries and works within the payments and point of sale (POS) space. Our mission is to make commerce accessible for everyone. After such...

  • Junior Account Manager

    1 week ago

    Maroochydore, Queensland, Australia Epos Now Full time

    Location:Australia, MaroochydoreRole title:Junior Mid-Market Sales Account ManagerSalary:$53,000 + Bonus PayWho we are:Epos Now is a fintech company that supports over 30,000 businesses across 71 countries and works within the payments and point of sale (POS) space. Our mission is to make commerce accessible for everyone. After such successful development,...

  • Account Manager

    2 weeks ago

    Maroochydore, Queensland, Australia PPG Industries Full time

    As an Account Manager in our Residential team, you will report to Sales Manager based in Maroochydore, Queensland and improve the profitability of your territory by developing and promoting our partnerships. You will build important customers and new business opportunities to achieve profit and growth for PPG across Sunshine Coast and...

  • Sales Assistant

    4 weeks ago

    Maroochydore, Australia First Choice Liquor Market Full time

    **Want to join a local leader in liquor?**: At First Choice Liquor Market, we love connecting local people with local products. And we celebrate the growers, brewers and distillers who make it happen. When you join our team, you won’t just know you’re part of something bigger, you’ll feel it, every day. **About the role**: Do you know your Ale from...

  • Sales Assistant

    1 week ago

    Maroochydore, Queensland, Australia First Choice Liquor Market Full time

    Want to join a local leader in liquor?:At First Choice Liquor Market, we love connecting local people with local products. And we celebrate the growers, brewers and distillers who make it happen. When you join our team, you won't just know you're part of something bigger, you'll feel it, every day.About the role:Do you know your Ale from your Lager, or your...

  • Sales Account Manager

    3 weeks ago

    Maroochydore, Australia Flashbay Pty Ltd Full time

    Are you looking to start a career within a dynamic, entrepreneurial and growing company? Do you have the confidence, energy and commercial nous to be part of the World’s No. 1 business-to-business (B2B) supplier of logo branded Promotional Technology products? **About the Role**: - Effectively and efficiently converting warm inbound leads into new...

  • Deputy Sales Manager

    3 weeks ago

    Maroochydore, Australia Seven West Media Full time

    **Categories**: Sales Join the Australia’s most watched network! - Generous benefits including flexible working, paid parental leave & corporate discounts. - Opportunity to be across the heart of Television with programs such as Home and Away, Local News, Sunrise, our core sport of AFL and Cricket along with our Digital platforms, 7Plus and 7News. - Join...

  • Retail Marketing Manager

    3 weeks ago

    Maroochydore, Australia Lendlease Full time

    Sunshine Plaza is the largest shopping center on the Sunshine Coast in Queensland. Following a major redevelopment, Sunshine Plaza is the first super-regional shopping center in the region. It boasts the largest and most diverse retail offering on the Sunshine Coast. We are seeking an experienced Retail Marketing Manager to join the Centre Management team...

  • Deputy Sales Manager

    1 week ago

    Maroochydore, Queensland, Australia Seven West Media Full time

    Categories: SalesJoin the Australia's most watched network Generous benefits including flexible working, paid parental leave & corporate discounts. Opportunity to be across the heart of Television with programs such as Home and Away, Local News, Sunrise, our core sport of AFL and Cricket along with our Digital platforms, 7Plus and 7News. Join a fun,...

  • Deputy Sales Manager

    2 weeks ago

    Maroochydore, Queensland, Australia Seven West Media Full time

    Be part of the story:- Work alongside iconic household names, passionate professionals and experience the magic of your favourite news, sport and entertainment shows:- Thrive in the fast-paced, rapidly evolving media industry:- Work that truly makes an impact in the lives of everyday Australians.Seven is where you come to make a difference - in your career,...

  • Territory Sales Manager

    4 weeks ago

    Maroochydore, Australia Hanson Full time

    **The art of solving problems instead of selling** Join our Southeast Queensland team as a Territory Sales Manager working with our current and future customers within the Sunshine Coast region. Within this territory, you will be key in understanding our customers' known and unknown challenges and opportunities. As an influencer and leveraging customer...

  • Account Executive

    6 days ago

    Maroochydore, Australia Seven West Media Full time

    **Categories**: Sales **The Opportunity** As the New Business Account Executive, you will play a strategic role in delivering sustainable growth for Seven Network. You will be responsible for engaging and developing new clients across 7Plus and Channel 7 in the Sunshine Coast and wider regional markets. This role focuses on business development. In this...

  • Sales Representative

    3 weeks ago

    Maroochydore, Australia Elephant Hills Australia Full time

    Are you a dynamic and passionate individual with a flair for sales and a love for nature and wildlife? Elephant Hills, (Thailand's first luxury tented camps and ethical elephant experience), is expanding its presence on the Sunshine Coast, and we're seeking a dedicated Sales Representative to join our team and help us share the magic of our unique...

  • Marketing Lead

    1 week ago

    Maroochydore, Queensland, Australia Go Transit Media Group Full time

    Digital & Search Marketing (Marketing & Communications) Want to be part of the growth story for 2,000+ businesses around Australia?After huge year over year growth, the business is making the strategic decision to invest ensuring it's clients have the best experience from first touch point all the way through to renewal, so enter: you.What's the role? You...

  • Marketing Lead

    2 weeks ago

    Maroochydore, Queensland, Australia Go Transit Media Group Full time

    Digital & Search Marketing (Marketing & Communications)Want to be part of the growth story for 2,000+ businesses around Australia?After huge year over year growth, the business is making the strategic decision to invest ensuring it's clients have the best experience from first touch point all the way through to renewal, so enter: you.What's the role? You...

  • Marketing Lead

    2 weeks ago

    Maroochydore, Queensland, Australia Go Transit Media Group Full time

    Digital & Search Marketing (Marketing & Communications)Want to be part of the growth story for 2,000+ businesses around Australia?After huge year over year growth, the business is making the strategic decision to invest ensuring it's clients have the best experience from first touch point all the way through to renewal, so enter: you.What's the role?You will...

  • Marketing Lead

    2 weeks ago

    Maroochydore, Queensland, Australia Go Transit Media Group Full time

    Digital & Search Marketing (Marketing & Communications)Want to be part of the growth story for 2,000+ businesses around Australia?After huge year over year growth, the business is making the strategic decision to invest ensuring it's clients have the best experience from first touch point all the way through to renewal, so enter: you.What's the role?You will...

  • Sales Representative

    5 days ago

    Maroochydore, Australia Hiller Hospitality Full time

    We have an exciting opportunity for an Sales Representative/Account Manager working within the hospitality industry. Living and working on the Sunshine Coast as a part of a vibrant and proactive team that is passionate about the creation and betterment of exciting hospitality venues, our team continually strives to be the best in the field. **A bit about...

  • Territory Sales Manager

    2 weeks ago

    Maroochydore, Queensland, Australia Hanson Full time

    The art of solving problemsinstead of selling Join our Southeast Queensland team as a Territory Sales Manager working with our current and futurecustomers within the Sunshine Coast region. Within this territory,you will be key in understanding our customers' known and unknown challengesand opportunities. As an influencer and leveraging customer insights,...