Guest Experience Expert

6 months ago

Brisbane, Australia Marriott International, Inc Full time

**Job Number** 24097290

**Job Category** Rooms & Guest Services Operations

**Location** Brisbane Marriott Hotel, 515 Queen Street, Brisbane, Queensland, Australia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

As Marriott International’s** **flagship brand, Marriott Hotels drives innovation in our industry. Be part of a collaborative team of creative, dynamic people setting the pace in the industry. Find your place in an environment built on strong relationships where every associate is empowered to make an impact and valued for their contributions. When you become a Marriott Hotels Guest Service Agent, opportunity awaits.

**Position Summary**:

- Assist guests arriving and departing the hotel through the check in and departure process
- Handle general enquiries, engage and inspire guests through each guest experience
- Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings
- Support your Front Office team with general operational tasks
- Take guest reservations and perform cash handling & credit card responsibilities
- Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations and fuel their curiosity
- Assign rooms according to guest requests and preferences whenever possible
- Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail
- Be the “face of the hotel” - engaging and inspiring guests through each guest interaction from arrival to departure
- Respond to guest enquiries for special arrangements or services including but not limited to transportation, reservations and dry cleaning
- Assist the Concierge and Executive Lounge team in general operational tasks whilst supporting other front office associates
- Ensure all guest’s requirements and requests are anticipated and completed in a timely manner
- Ensure you and the team uphold all company policies and procedures and complete all required tasks in a prompt & thorough manner

**About You**:

- Experience with OPERA property management system or similar
- Relevant experience in a similar role
- Working rights in Australia
- Enthusiastic to escalate your career
- Self-motivated, driven and energized in a fast-paced environment
- Armed with smart solutions and a can-do attitude

**Our Benefits**:

- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
- Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
- Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,** begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment. In joining JW Marriott, you join

  • Guest Experience Expert

    4 weeks ago

    Brisbane, Queensland, Australia Marriott Full time

    Marriott Hotels Rooms Controller Job SummaryAs a key member of the Marriott Hotels team, we are seeking a skilled Rooms Controller to drive innovation and excellence in our industry. This is an exciting opportunity to join a collaborative team of dynamic professionals who are passionate about delivering exceptional guest experiences.Key...

  • Guest Experience Expert

    3 weeks ago

    Brisbane, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**24194635 **Job Category**Rooms & Guest Services Operations **Location**Brisbane Marriott Hotel, 515 Queen Street, Brisbane, Queensland, Australia, 4000 **Schedule**Part Time **Located Remotely?**N **Position Type** Non-Management **Brisbane Marriott Hotel **is currently seeking a thoughtful and dynamic individual to...

  • Guest Experience Expert

    1 month ago

    Brisbane, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**24171231 **Job Category**Rooms & Guest Services Operations **Location**Brisbane Marriott Hotel, 515 Queen Street, Brisbane, Queensland, Australia, 4000 **Schedule**Part Time **Located Remotely?**N **Position Type** Non-Management **Brisbane Marriott Hotel **is currently seeking a thoughtful and dynamic individual to...

  • Guest Experience Expert

    2 months ago

    Brisbane, Australia Marriott International, Inc Full time

    **Job Number** 24171231 **Job Category** Rooms & Guest Services Operations **Location** Brisbane Marriott Hotel, 515 Queen Street, Brisbane, Queensland, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Brisbane Marriott Hotel **is currently seeking a thoughtful and dynamic individual to...

  • Guest Experience Expert

    2 weeks ago

    Brisbane, Australia Marriott Full time

    Brisbane Marriott Hotel is currently seeking a thoughtful and dynamic individual to join our Front Office team. This is an exciting opportunity for a Full-Time position working across our Front Office Department including Front Desk, At Your Service, Concierge and Executive Lounge.As Marriott International’sflagship brand, Marriott Hotels drives...

  • Guest Experience Expert

    6 months ago

    Brisbane, Australia Marriott International, Inc Full time

    **Job Number** 24025140 **Job Category** Rooms & Guest Services Operations **Location** Brisbane Marriott Hotel, 515 Queen Street, Brisbane, Queensland, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management As Marriott International’s** **flagship brand, Marriott Hotels drives...

  • Guest Experience Expert

    2 months ago

    Brisbane, Australia Marriott International, Inc Full time

    **Job Number** 24175797 **Job Category** Rooms & Guest Services Operations **Location** Brisbane Marriott Hotel, 515 Queen Street, Brisbane, Queensland, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** As Marriott International’s** **flagship brand, Marriott Hotels drives...

  • Guest Experience Expert

    1 month ago

    Brisbane, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**24175797 **Job Category**Rooms & Guest Services Operations **Location**Brisbane Marriott Hotel, 515 Queen Street, Brisbane, Queensland, Australia, 4000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** As Marriott International’s** **flagship brand, Marriott Hotels drives innovation...

  • Guest Experience Expert

    4 weeks ago

    Brisbane, Australia Marriott Full time

    POSITION SUMMARY As Marriott International’sflagship brand, Marriott Hotels drives innovation in our industry. Be part of a collaborative team of creative, dynamic people setting the pace in the industry. Find your place in an environment built on strong relationships where every associate is empowered to make an impact and valued for their contributions....

  • Guest Experience Agent

    5 months ago

    Brisbane, Australia AccorHotel Full time

    **Company Description** Located in the heart of Brisbane city, Sofitel Brisbane Central is known for its sophisticated_ _luxury accommodation, world-class dining, and impeccable hospitality. The hotel’s 416 elegantly appointed guest rooms and suites offer refined French luxury, and with personalised service that comes from the heart, this is Brisbane’s...

  • Guest Experience Agent

    5 months ago

    Brisbane, Australia AccorHotel Full time

    **Company Description** Located in the heart of Brisbane city, Sofitel Brisbane Central is known for its sophisticated_ _luxury accommodation, world-class dining, and impeccable hospitality. The hotel’s 416 elegantly appointed guest rooms and suites offer refined French luxury, and with personalised service that comes from the heart, this is Brisbane’s...

  • Porter - Guest Services Expert

    1 month ago

    Brisbane, Queensland, Australia Accor Full time

    At Accor, we're seeking a skilled Porter to join our team at Pullman & Mercure King George Square. As a key member of our guest services team, you'll be responsible for ensuring a seamless and exceptional experience for our guests.Key Responsibilities:Provide exceptional service to guests, responding to their needs and requests in a timely and professional...

  • Luxury Guest Experience Ambassador

    2 weeks ago

    Brisbane, Queensland, Australia The Star Brisbane Full time

    Hotel Guest Service Agent Role OverviewWe are seeking a highly skilled and enthusiastic Hotel Guest Service Agent to join our team at The Star Brisbane. This is an exciting opportunity for individuals who thrive in fast-paced environments and possess exceptional communication skills.About the RoleThe successful candidate will be responsible for delivering...

  • Guest Experience Agent

    3 months ago

    Brisbane, Australia SOFITEL Full time

    **Company Description** Thrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact. We will support you to maintain your...

  • Hotel Guest Experience Manager

    7 days ago

    Brisbane, Queensland, Australia Marriott Full time

    Brisbane Marriott Hotel seeks a dynamic individual to join our Front Office team.This is an exciting opportunity for a Full-Time position working across our Front Office Department including Front Desk, At Your Service, Concierge and Executive Lounge.As Marriott International's flagship brand, Marriott Hotels drives innovation in our industry. Be part of a...

  • Guest Experience Manager

    1 month ago

    Brisbane, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**24178357 **Job Category**Rooms & Guest Services Operations **Location**W Brisbane, 81 North Quay, Brisbane, Queensland, Australia, 4000 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **NATURAL TALENT** Explore an exciting new career path at W Hotels where your natural talent is celebrated....

  • Guest Experience Manager

    2 months ago

    Brisbane, Australia Marriott International, Inc Full time

    **Job Number** 24178357 **Job Category** Rooms & Guest Services Operations **Location** W Brisbane, 81 North Quay, Brisbane, Queensland, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **NATURAL TALENT** Explore an exciting new career path at W Hotels where your natural talent is...

  • Guest Experience Ambassador

    7 hours ago

    Brisbane, Queensland, Australia Marriott Full time

    Location: The Westin & Four Points by Sheraton BrisbaneAbout the Role:We are seeking a highly skilled Guest Experience Ambassador to join our team at The Westin & Four Points by Sheraton Brisbane. As a Porter, you will be the first and last point of contact for our guests, providing exceptional service and creating lasting impressions.Key...

  • Guest Experience Manager

    4 weeks ago

    Brisbane, Australia Marriott Full time

    NATURAL TALENTExplore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors...

  • Guest Experience Host

    4 weeks ago

    Brisbane, Queensland, Australia Wyndham Destinations Full time

    Delivering Exceptional Guest ExperiencesAs a Guest Experience Host with Wyndham Destinations, you will play a vital role in ensuring our resort guests have an unforgettable vacation experience. Your primary responsibility will be to manage the front desk, providing exceptional service to our valued owners and guests. This includes greeting and registering...