Assistant Front Office Manager

3 weeks ago

Sydney, Australia Hilton Hotels Full time

JOB DESCRIPTION

As the Assistant Front Office Manager, you will deputise the Front Office Manager in their absence in all aspects of the role. You have a direct line of authority over all Duty Managers, and team members in the Concierge, Reception, MAGIC, Guest Relations, and Executive Lounge departments. You will ensure the highest level of hospitality is provided by each team to our guests and hold ultimate responsibility for guest satisfaction and loyalty, quality assurance and team engagement within these departments. You will drive Front Office KPI to deliver results for the Hotel.

What will I be doing?

As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
  • Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
  • Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
  • Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
  • Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
  • Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
  • Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
  • Maintain good communication and working relationships with all hotel departments
  • Conduct training with new and current team members
  • Assist with and lead recruitment for Front Office
  • Monitor team levels to meet cover business demands
  • Monitor and control VIP amenities
  • Champion Hilton's loyalty program
  • Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes
  • Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures
  • Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems

What are we looking for?

Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Previous supervisory experience in Front Office within the hotel/leisure/retail
  • High level of IT proficiency
  • High level of commercial awareness and sales capabilities
  • Excellent leadership, interpersonal and communication skills
  • Accountable and resilient
  • Commitment to delivering a high level of customer service
  • Ability to work under pressure
  • Excellent grooming standards
  • Flexibility to respond to a variety of work situations
  • Ability to work on your own and as part of a team

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. We are committed to an equitable and inclusive workforce an environment where Team Members can be their authentic selves with opportunity for all to learn, grow, succeed and thrive. Joining this award-winning Great Place to Work culture means:

  • Monthly dry-cleaning allowance for your business wear
  • Free team member meals served fresh daily
  • 100 discounted travel nights per year for you, your friends or family to enjoy at any of our 7000+ hotels located in 122 countries and territories around the world
  • Food & Beverage discounts so you don't just stay when you travel but also enjoy dining experiences
  • Flexibility so you can Thrive and make space for what matters most

  • Assistant Front Office Manager

    3 weeks ago

    Sydney, New South Wales, Australia Hilton Full time

    As the Assistant Front Office Manager, you will deputise the Front Office Manager in their absence in all aspects of the role. You have a direct line of authority over all Duty Managers, and team members in the Concierge, Reception, MAGIC, Guest Relations, and Executive Lounge departments. You will ensure the highest level of hospitality is provided by each...

  • Assistant Front Office Manager

    4 weeks ago

    Sydney, New South Wales, Australia Hilton Full time

    As the Assistant Front Office Manager, you will deputise the Front Office Manager in their absence in all aspects of the role. You have a direct line of authority over all Duty Managers, and team members in the Concierge, Reception, MAGIC, Guest Relations, and Executive Lounge departments. You will ensure the highest level of hospitality is provided by each...

  • Assistant Manager

    3 weeks ago

    Sydney, Australia Capella Hotels and Resorts Full time

    **About Capella Hotels and Resorts.** Capella Sydney is the culmination of a stunning transformation of the heritage listed Department of Education sandstone building, into a luxury hotel that welcome guests and patrons alike into the impressive building for the first time in history. Delivering a guest experience unlike any other paired with lavish...

  • Assistant Front Office Manager

    6 days ago

    Sydney, New South Wales, Australia Shangri-La Hotels Full time

    Shangri-La SydneyShangri-La Hotel, Sydney is the city's leading luxury hotel. Located in the historic Rocks district between the Sydney Opera and Harbour Bridge, our hotel offers 564 spacious and inspired luxury guests' rooms and suites, 5 food & beverage outlets including Altitude, our signature restaurant.An exciting opportunity awaits an experienced...

  • Assistant Front Office Manager

    3 weeks ago

    Sydney, Australia Marriott International Full time

    JOB SUMMARY Are you curious, outgoing and warm?  Be motivated by the Sydney lifestyle, surrounded by major Sydney icons. Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works...

  • Assistant Front Office Manager

    1 month ago

    Sydney, Australia Marriott International Full time

    JOB SUMMARY Are you curious, outgoing and warm?  Be motivated by the Sydney lifestyle, surrounded by major Sydney icons. Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works...

  • Assistant Front Office Manager

    6 days ago

    Sydney, New South Wales, Australia Marriott International Full time

    JOB SUMMARY Are you curious, outgoing and warm? Be motivated by the Sydney lifestyle, surrounded by major Sydney icons. Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with...

  • Assistant Front Office Manager

    3 weeks ago

    Sydney, Australia Marriott International, Inc Full time

    **Job Number** 23051090 **Job Category** Rooms & Guest Services Operations **Location** Sydney Harbour Marriott Hotel at Circular Quay, 30 Pitt Street, Sydney, NEW SOUTH WALES, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Rooms Division Manager in administering...

  • Assistant Front Office Manager

    1 month ago

    Sydney, Australia AccorHotel Full time

    Job DescriptionAs our onsite full-time Assistant Front Office Manager, you will be ensuring an exceptional experience for our guests, providing excellent customer service. Assisting management for the Hotel Front Office operation to achieve brand & cleanliness standards, you'll drive people management, guest feedback & problem resolution. Your day to...

  • Assistant Front Office Manager

    2 weeks ago

    Sydney, Australia AccorHotel Full time

    **Company Description** Embark on a journey of luxury and excellence with Sydney’s iconic first international 5-star hotel! Sofitel Sydney Wentworth offers an unforgettable luxury escape, where guests discovers the perfect blend of the **_French Zest_** and Sofitel luxury. We are currently undergoing a complete transformation and enhancing all the hotel...

  • Assistant Front Office Manager

    3 weeks ago

    Sydney, Australia AccorHotel Full time

    Job DescriptionAs our onsite full-time Assistant Front Office Manager, you will be ensuring an exceptional experience for our guests, providing excellent customer service. Assisting management for the Hotel Front Office operation to achieve brand & cleanliness standards, you'll drive people management, guest feedback & problem resolution. Your day to...

  • Assistant Front Office Manager

    7 days ago

    Sydney, Australia Marriott International, Inc Full time

    **Job Number** 24033235 **Job Category** Rooms & Guest Services Operations **Location** Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Are you curious, outgoing and warm? Be...

  • Assistant Front Office Manager

    2 weeks ago

    Sydney, Australia Marriott International, Inc Full time

    **Job Number** 23032321 **Job Category** Rooms & Guest Services Operations **Location** Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, NEW SOUTH WALES, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management Pier One Sydney Harbour is Sydney’s leading lifestyle hotel, designed...

  • Assistant Manager

    3 weeks ago

    Sydney, Australia SOFITEL Full time

    Company Description - Experience French Luxury in the Sydney CBD _as our **Assistant** **Manager - Front Office **at Sofitel Sydney Wentworth. We offer our guests an unforgettable luxury escape in our heritage-listed property in the heart of the city. Combining French elegance and traditions with sophisticated comfort is what we do best. We are only missing...

  • Assistant Front Office Manager

    1 month ago

    Sydney, Australia Accor Full time

    Company Description Embark on a journey of luxury and excellence with Sydney’s iconic first international 5-star hotel! Sofitel Sydney Wentworth offers an unforgettable luxury escape, where guests discovers the perfect blend of the  French Zest  and Sofitel luxury.  We are currently undergoing a complete transformation and enhancing all the hotel...

  • Assistant Front Office Manager

    3 weeks ago

    Sydney, Australia Accor Full time

    Company Description Embark on a journey of luxury and excellence with Sydney’s iconic first international 5-star hotel! Sofitel Sydney Wentworth offers an unforgettable luxury escape, where guests discovers the perfect blend of the  French Zest  and Sofitel luxury.  We are currently undergoing a complete transformation and enhancing all the hotel...

  • Assistant Front Office Manager

    6 days ago

    Sydney, New South Wales, Australia The Star Entertainment Group Full time

    About UsThe Darling Hotel is proud to be Sydney's first and only luxury hotel to receive the prestigious Forbes five-star rating. With a focus on glamorous individuality The Darling is the epitome of luxury, our team go above and beyond to provide personalised service and memorable guest experiences.About the roleOur Assistant Front Office Manager at The...

  • Assistant Front Office Manager

    6 days ago

    Sydney, Australia Shangri-La Hotels Full time

    Shangri-La Sydney Shangri-La Hotel, Sydney is the city's leading luxury hotel. Located in the historic Rocks district between the Sydney Opera and Harbour Bridge, our hotel offers 564 spacious and inspired luxury guests’ rooms and suites, 5 food & beverage outlets including Altitude, our signature restaurant. An exciting opportunity awaits an experienced...

  • Assistant Front Office Manager

    5 days ago

    Sydney, New South Wales, Australia Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, New South Wales, Australia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAre you curious, outgoing and warm?Be motivated by the Sydney lifestyle, surrounded by major Sydney...

  • Assistant Front Office Manager

    6 days ago

    Sydney, New South Wales, Australia Marriott Full time

    Job Number:Job Category: Rooms & Guest Services OperationsLocation: Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, New South Wales, AustraliaSchedule: Full-TimeLocated Remotely? NRelocation? NPosition Type: ManagementJOB SUMMARYDo you consider yourself inquisitive, friendly, and approachable?Feel inspired by the vibrant Sydney...