Operational Support Clerk

3 months ago

Brisbane, Australia Queensland Health Full time

The role As an Administration Officer - Operational Support Clerk with RSQ you are a critical member of the frontline clinical and operational services. The role is required to work closely with the clinical staff to provide administrative support for the delivery of telehealth models of care to rural and remote Queensland, and aeromedical retrievals across Queensland.
**Key responsibilities include**:

- Respond to general enquiries by answering incoming telephone calls and ensuring accurate transfer of calls, messages and information to support patient and staff.
- As the primary administrative contact, assist RSQ's multi-disciplinary clinical team and provide effective and courteous support.
- Data entry of patient referrals, ensuring accuracy of patient information across health systems.
- Contribute to patient flow efficiencies of RSQ referrals by liaising with a range of staff to coordinate appointments, resources, paperwork and movements on behalf of staff and patients.
- Support all staff with computer and software queries including telehealth consultations.

RSQ is a 24/7 clinical service, and this role will be required to work across 7 days and 24 hours in a fair and equitable roster.
**The successful personYou will have**:

- Ability to consistently deliver a high level of data accuracy, customer service, demonstrating rapport building skills, listening skills and empathy.
- Experience working with innovative technologies in the health care setting, particularly in relation to videoconference enabled clinical services.
- High-level organisational and prioritisation skills and the ability to work autonomously in a self-directed manner while contributing to patient flow and the aeromedical environment.
- Employment in this role mandates the individual to be vaccinated and maintain immunity against specific diseases, including measles, mumps, rubella (MMR), varicella (chicken pox), pertussis (whooping cough) and Hepatitis B, in accordance with Health Employment Directive No. 01/16.

About usThe QAS Division operates as a statewide service within Department of Health and is accountable for the delivery of pre-hospital ambulance response services, emergency and non-emergency pre-hospital patient care and transport services, inter-facility ambulance transport, aeromedical retrieval services, emergency telehealth clinical support models, confidential health assessment and information services, casualty room services and planning and coordination of multi-casualty incidents and disasters to the Queensland community.

**Benefits**:

- A fast-paced, challenging and supportive environment
- Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Diverse work culture
- Career training and development

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