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Customer Service Specialist

3 months ago

Joondalup, Australia Probe CX Full time
At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple).

With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success.

We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos.

At Probe, expect to think differently, challenge the norm and find your purpose.


We are currently looking for passionate Customer Service Representatives to join our amazing Joondalup team delivering incredible service, and supporting the people of WA on behalf of a major utilities provider.

Our Joondalup centre is newly refurbished and close to cafes, shopping centres and public transport.

Key details:

  • Start date 11th December 2023
  • Full time available to work 38 hours per week Monday
  • Friday rotational shifts between 7:00 am to 7:00 pm
  • Parttime to work 30 hours per week Monday
  • Friday rotational shifts between 7:00 am to 7:00 pm
( must be able to complete 6 weeks full time training)

To be successful in this role, you will need to:

  • Build a relationship with customers over the phone
  • Adhere to comprehensive compliance standards
  • Deliver amazing customer experiences every time
  • Effectively handle and resolve complex enquiries
  • Demonstrate resilience and flexibility in all customer interactions
  • Be comfortable to work in a flexible seating environment
  • Competently use technology and multitask between different systems while actively listening
  • You will be required to complete a National Police Clearance
  • Must have full work rights to work within Australia for at least 12 months
  • Australian based role

What we can offer you:

  • Comprehensive paid training
  • Hourly rate + On Target Earning (based on reaching KPI's)
  • A diverse and supportive working environment everyone is welcome here, and our differences make us stronger
  • A culture built on fun, respect, integrity, innovation and transparency
  • Unlimited access to our trusted Mental Health Platform
  • Multiple awardwinning customer experience organisation with over 40 years of experience


With clients spanning across the Pacific, Asia, North America, and South Africa, we're no stranger to thinking big and working with innovative minds to achieve great success.

We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos.

At Probe, expect to think differently, challenge the norm and find your purpose.

Grab a job - stay for a career. We're actively supporting and upskill our agents into leaders within our business