Call Centre Manager

2 weeks ago


Byron Bay, Australia Happy Travels Australia Full time

**Call Centre Manager - Happy Travels**

**Location**: Byron Bay

**About Happy Travels**:
Happy Travels is the #1 Backpacker Travel Agency in Australia. After a challenging couple of years for the Travel Industry due to Covid-19, Happy Travels has proven that they are here to stay and committed to transforming the lives of their clients and staff. We're more than just a travel agency; we're a passionate team committed to making dreams come true for adventure travelers and tourists. Our mission is to connect backpackers and wanderers with the best tours, activities, and experiences in Australia, Fiji, and New Zealand.

**Role Overview**:As the Call Centre Manager, you'll lead our dynamic team, ensuring exceptional customer service, optimizing processes, and driving performance metrics. If you're a proactive leader with a genuine interest in adventure travel, we want you on board

**Key Qualifications & Skills**:

- Proven experience in call center management.
- Previous experience in the travel or adventure tourism industry is a plus.
- Strong leadership and team management abilities.
- Bachelor's Degree: A relevant degree is preferred but not always required, depending on experience.
- Relevant certifications in call center management or customer service are a plus.
- Minimum 6 months requirement.
- Excellent verbal and written communication skills.
- Familiarity with call center software and CRM systems.
- Track record of meeting/exceeding call center performance metrics.
- Ability to adapt to a fast-paced, dynamic environment.
- Language skills: Additional languages are a bonus.

**Key Responsibilities**:

- Motivate, train, and mentor call center agents.
- Ensure high customer satisfaction levels.
- Develop and implement call center strategies and operational plans.
- Manage the call center budget efficiently.
- Recruit, train, and retain top talent.
- Implement quality assurance measures.
- Generate and analyze call center performance reports.
- Ensure adherence to company policies and industry regulations.

**Benefits**:

- Salary: $60-100k OTE, based on experience and targets hit.
- Fun work environment.
- Free adventure travel experiences.
- Annual leave & personal/sick leave.

**Work Schedule**: Full-time, Monday to Friday.

Join us and be a part of a team that's committed to making dreams come true for adventure travelers. At Happy Travels, we're more than just a travel agency; we're a passionate team dedicated to transforming lives.

**Job Types**: Full-time, Permanent

**Salary**: $30.00 - $35.00 per hour

**Benefits**:

- Employee discount
- Employee mentoring program
- Referral program

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- Commission
- Performance bonus

Application Question(s):

- Do you currently hold a visa to work in Australia? If yes, when does it expire and do you plan to complete your 88 days to extend it?
- Have you travelled the East Coast of Australia?

Work Location: In person


  • Call Centre Manager

    2 weeks ago


    Byron Bay, New South Wales, Australia Happy Travels Australia Full time

    Call Centre Manager - Happy TravelsLocation: Byron BayAbout Happy Travels:Happy Travels is the #1 Backpacker Travel Agency in Australia. After a challenging couple of years for the Travel Industry due to Covid-19, Happy Travels has proven that they are here to stay and committed to transforming the lives of their clients and staff. We're more than just a...


  • Byron Bay, Australia Flight Centre Full time

    **Job no**: 511432 **Brand**: Flight Centre **Work type**: Full time **Location**: New South Wales **Categories**: Operations & Professional Services, Wholesale & Product, Marketing, Web, Creative & UX, Leisure Travel & Retail, Events & Production, Corporate & Group Travel, Finance & Strategy, Information & Technology, People & Culture, Business...


  • Byron Bay, New South Wales, Australia Flight Centre Full time

    Job no: 511432Brand: Flight CentreWork type: Full timeLocation: New South WalesCategories: Operations & Professional Services, Wholesale & Product, Marketing, Web, Creative & UX, Leisure Travel & Retail, Events & Production, Corporate & Group Travel, Finance & Strategy, Information & Technology, People & Culture, Business DevelopmentDo you possess an...


  • Byron Bay, Australia Northern Rivers Social Development Council Full time

    **Centre Manager, Byron CoLab on Arakwal Country**: - Posted: 24/11/2023- Closing Date: 11/12/2023- Job Type: Permanent - Part Time- Location: Byron Bay- Job Category: Community Services & Development**Embarking on a career journey with Social Futures means becoming part of a mission that goes beyond just a job. We are a voice for social change in regional...


  • Byron Bay, Australia Byron Private Holistic Treatment Centre Full time

    Set in the hinterland of Byron Bay, **Byron Private Holistic Treatment Centre** is an integrative holistic residential treatment facility providing specialised therapeutic support for individuals suffering from depression, anxiety, drug and alcohol addiction, trauma, eating disorders and relationship issues. Our nurturing residential centre is purpose-built...


  • Byron Bay, New South Wales, Australia Northern Rivers Social Development Council Full time

    Centre Manager, Byron CoLab on Arakwal Country:Posted: 24/11/2023- Closing Date: 11/12/2023- Job Type: Permanent - Part Time- Location: Byron Bay- Job Category: Community Services & DevelopmentEmbarking on a career journey with Social Futures means becoming part of a mission that goes beyond just a job. We are a voice for social change in regional Australia,...

  • Case Manager

    3 weeks ago


    Byron Bay, Australia Global 360 Full time

    Company car and fuel card provided - Byron Bay Location - Disaster Recovery Team - A 6 month contract that may be extended An opportunity is now available for a highly motivated and proactive individual to join our close knit Disaster Recovery Team based in Byron Bay. You will liaise with customers and corporate clients that have been impacted by recent...

  • Case Manager

    2 weeks ago


    Byron Bay, New South Wales, Australia Global 360 Full time

    Company car and fuel card provided Byron Bay Location Disaster Recovery Team A 6 month contract that may be extendedAn opportunity is now available for a highly motivated and proactive individual to join our close knit Disaster Recovery Team based in Byron Bay.You will liaise with customers and corporate clients that have been impacted by recent weather...

  • Recruitment Manager

    3 weeks ago


    Byron Bay, Australia Smart Energy Full time

    Work in paradise, Monday to Friday - Full-time - Opportunity for progression - Chance the make the recruitment department your own! **_Smart Energy_** is committed to bringing affordable energy solutions to Australian homes. We are one of the country’s largest residential solar retailers and a licensed energy retailer. In just over 6 years, we have grown...


  • Botany Bay, Australia Randstad Full time

    Hybrid role in a flexible working environmentSenior hands on roleSME Freight Forwarding About The CompanyA small to medium internationally recognised freight forwarding company committed to delivering world class customer experience. The company encourages flexible work arrangements, training programs & a collaborative working environment. About the...


  • Byron Bay, New South Wales, Australia National Skin Cancer Centres Full time

    Join Our Team as a VR General Practitioner at a Mixed-Billing Medical Practice in Byron BayWe are a fully accredited General Practice and Skin Cancer Clinic located in Byron BayLooking for 2-3 VR GPs to take over existing patient load Full or Part TimeGreat remuneration with guaranteed minimum billingsDaily RN support, Pathology, and Physiotherapist...

  • Centre Manager

    4 weeks ago


    Empire Bay, Australia G8 Education Full time

    511787 - EMPIRE BAY, NSW, 2257 - Centre Manager - Permanent Full time Add to favourites Favourite View favourites **Our Opportunity** Are you a skilled and experienced Early Childhood Education professional with a passion for leading and developing a team? We are seeking a dynamic and proactive Centre Manager at Community Kids Empire Bay to join our team...


  • Byron Bay, Australia Smart Energy Full time

    Manage a high-performing team in our Byron Bay HQ - Be the champion of our culture and help us grow our Sales teams nationally! - Permanent full-time role in our Pet Friendly Office! We are **_Smart Energy_** **.** Starting with just two blokes in a warehouse in Byron Bay, we have grown to have 18 National Sales offices and 2 International Offices including...

  • Centre Manager

    2 weeks ago


    Empire Bay, New South Wales, Australia G8 Education Full time

    51178- EMPIRE BAY, NSW, 225- Centre Manager Permanent Full timeAdd to favourites Favourite View favouritesOur OpportunityAre you a skilled and experienced Early Childhood Education professional with a passion for leading and developing a team? We are seeking a dynamic and proactive Centre Manager at Community Kids Empire Bay to join our team and oversee the...

  • Digital Sales Manager

    4 weeks ago


    Byron Bay, Australia Happy Travels Australia Full time

    **Happy Travels is Australia’s leading independent adventure travel specialist.** **The lifestyle consists of making dreams come true for adventure travelers and tourists alike. We guide our customers into sourcing the best tours, activities and experiences that Australia, Fiji and New Zealand have to offer.** **Right now our mission is to build the...

  • Medical Practitioners

    1 month ago


    Runaway Bay, Australia Sovereign Medical Centre Full time

    We are seeking a skilled and experienced Podiatrist to join Sovereign Medical Centre at our dynamic family-owned medical practice located in the picturesque Runaway Bay shopping centre. As a dedicated professional, you will deliver high-quality clinical care to patients of all ages, contributing to their well-being and providing comprehensive podiatric...

  • Medical Practitioners

    4 weeks ago


    Runaway Bay, Australia Sovereign Medical Centre Full time

    We are seeking a skilled and experienced Podiatrist to join Sovereign Medical Centre at our dynamic family-owned medical practice located in the picturesque Runaway Bay shopping centre. As a dedicated professional, you will deliver high-quality clinical care to patients of all ages, contributing to their well-being and providing comprehensive podiatric...

  • Centre Director

    2 weeks ago


    Carey Bay, Australia Little Zaks Full time

    $2,000 Yearly Bonus Supportive Upper Management Structure Career development and progressionWe are family owned group of services that have been in early childhood for over 25 years. We have a strong focus on educator and team well being We believe if you look after your staff they will also do a great job at looking after the children.Our team are dedicated...


  • Byron Bay, Australia Rentokil Initial Full time

    **At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.** Rentokil Initial has an exciting position available for a Customer Service Consultant to...

  • Reservations Agent

    2 weeks ago


    Byron Bay, Australia Elements of Byron Full time

    Our **4 Day a week, permanent part time role working Wed - Sat **as our newest **Reservations Agent** would suit someone who has call centre, travel or previous reservations experience. Ideally you will be confident in receiving a high volume of hotel or accommodation bookings, with strong attention to detail experience setting traces and managing guest...