Reservations Agent

6 months ago

Byron Bay, Australia Elements of Byron Full time

Our Reservations Agent role would suit someone who has call centre, travel or previous reservations experience. Ideally you will be confident in receiving a high volume of hotel or accommodation bookings, with strong attention to detail experience setting traces and managing guest follow up and have a warm and friendly phone manner. You may also have extensive face to face customer service or front office experience and are looking for a change to a "office" environment

Elements of Byron is a privately owned, award-winning resort offering luxury accommodation options, world-class resort facilities and unforgettable experiences. Consisting of 202 luxury freestanding villas with eight different villa options we are designed to delight every kind of visitor. We have a beautiful central Lagoon pool, an award-winning Adults only pool, multiple food and beverage outlets that include, Breeze Café and Azure Restaurant. Barefoot luxury at every step.

Initially you will be working Mon-Fri between the hours of 8am - 6pm. **Please note that this is a 6 month maternity leave contract role. **The full time hourly rate is $24.87 Mon-Fri.

**Reporting to the Reservations Manager, your role will involve**:

- Ensure that guest expectations are exceeded by paying attention to detail with every accommodation booking
- Monitor third party extranets to follow up on any missed reservations or cancellations
- Confirm reservations for rooms according to the room’s availability, accords the rates that are currently in effect and arranges the billing according to resort procedures
- Assists with group conferencing from the initial contact to development of the rooming lists
- Convert telephone and on-line enquiries into bookings utilising your ability to engage and instantly build rapport with people
- Keep up to date with and proactively promote resort offers and promotions
- Your working hours will be between 8am - 6pm, five days per week, including weekends and public holidays as per business demands

**Requirements**:

- Experience with reservations systems, ideally Opera or similar
- You will bring experience in a hotel reservations or front office environment
- Intermediate to advanced skill level Microsoft Office Suite
- Strong sales focus and the ability to up-sell the hotel features
- Effective communication skills both written and verbal
- Ability to juggle multiple calls and enquiries
- Demonstrated experience working in a high volume inbound call environment

**Benefits**
- Restaurant, Accommodation and Spa treatment discounts
- Employee Assistance Program
- Full Day Orientation and dedicated departmental training
- Annual and fortnightly staff awards
- Refer a friend incentive
- Monthly coffee cart
- Work in a beautiful beach side award winning resort
- Uniform provided and parking available on site

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