Outcomes Lead

3 weeks ago

Melbourne, Australia Johnson Recruitment Full time

Highly regarded disability services organisation
- Key Values Based - Team Lead role
- NFP - based in Lilydale & Mount Evelyn

**The Organisation**:
For almost 50 years Melba Support Services has provided people with disabilities truly individualised services that create more choice and greater control. They see themselves as a human rights organisation because they place the people who they support at the centre of everything they do. At Melba staff believe in providing high-quality services and are proud to have over 1400 people across Victoria who choose to work with them

**The Role**:
Community Connections is a unique day program that connects people with people. With three service sites based in Lilydale and Mt Evelyn, Melba tailor programs and activities to people with a disability that are value-based, with the focus being on each person and the support they need to achieve their NDIS goals. Melba offers centre-based programs or 1:1 support arrangements with experienced and passionate support staff. Melba assists people to develop a range of skills and support each person to make choices in their life and to have control over their decision making.

The outcomes Lead mentors & guides a team of Disability Support Workers to deliver high quality, person-centred and participant focussed outcomes for people supported:

- Understanding, developing, and refining individual programs of support within a set budget and in line with a person’s NDIS goals
- Developing links to a person’s community that offer that person greater opportunity for inclusion and the development of valued social roles
- On-boarding, support, supervision, and development of assigned staff
- Supported Person transport organisation during service delivery
- Student placement supervision as requested
- In collaboration with the Participant Engagement & Quality Compliance Coordinator, responsible for service quality monitoring, planning, analysing, and reporting
- Collaborating with the Roster Administrator, responsibility for permanent rosters and system updating
- Working in conjunction with other Outcomes Leads, Support Coordination and Participant Engagement & Quality Compliance Coordinator to maintain person supported information and documentation
- Review and approve Carelink entries, rejects, clash lists etc. in line with payroll and billing requirements
- Deliver support - 40% of your time will be billable disability support work

**The Person**:
You’ll be driven and show genuine passion for building capability within your team. In addition, you:

- are a natural influencer; modelling a positive attitude, professional conduct and unwavering commitment to quality outcomes and service delivery for staff, individuals with disability and the community
- Possess an understanding of the NDIS, it’s funding and systems
- Can offer experience leading dynamic teams and the recruitment and rostering of staff
- Have prior support worker experience including demonstrated understanding and knowledge of the tasks of a disability support worker
- Can demonstrate commitment to service excellence, human rights and zero tolerance to violence, abuse, neglect and exploitation.

**The Offer**:
The Outcomes Lead position is offered on a permanent basis at a competitive salary plus superannuation. In addition, you will be able to access attractive PBI/NFP salary packaging.

If you have exceptional skills in the above areas and are looking for a new and exciting challenge, please click the 'Apply' tab below to submit your resume in Word format. To confidentially discuss this role further, please feel free to call Alex Cooper from Johnson Recruitment on 0472 510 848.

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