Pal Growth

6 months ago

Sydney, Australia ING Full time

Each day, millions of customers in over 40 countries use ING’s banking products and services. You’ll be contributing to their customer experience. You’ll be shaping the way they bank and empowering them to stay a step ahead in life and business. Are you ready to make a real impact on people’s lives?

At ING, the Daily Banking Tribe is responsible for driving the end-to-end performance of the Daily Banking business through development of a clear strategy, and working collaboratively with all areas of the business to drive cross functional execution of this strategy.

We are looking for an experienced Product Area Lead Growth, to join the Daily Banking Tribe Leadership Team within the Retail Bank. This role will be leading a focused approach to continually improve and optimise the portfolio growth of the Daily Banking products - across NTB acquisition, existing customer development and retention activities. The focus will span not only marketing performance, but also channel optimisation and driving long-term customer value.

**What are you going to do? You will be**
- Leading the development and implementation of the Daily Banking acquisition and channel strategy - working closely with Marketing, Sales, Digital, Customer Interactions, Tech & the Daily Banking tribe to develop product journeys to both acquire new customers and cross sell to existing customers.
- Managing several cross-functional teams that focus on revenue driving initiatives across existing customers and NTB for long-term behavioural value.
- Building a pipeline of initiatives that improve acquisition, conversion, retention and the xbuy propensity of customers and prospects, whilst establishing and reporting on performance benchmarks.
- Leading a team of professionals with deep expertise to achieve the growth aspirations of the tribe, whilst developing their careers, and supporting a strong “orange” culture of can-do and collaboration.
- Lead agile delivery of continuous improvement in our systems and processes.

**What are we looking for? Someone who has**
- 7-10 years proven product and growth experience.
- Experience in articulating strategy and setting strategic direction with others (including identifying key priorities and initiative sequencing).
- Demonstrable experience leading or influencing changes to products and customer journeys (ideally including journey digitisation initiatives) that have improved portfolio growth, conversion rates and customer experience.
- Proven experience in managing complex issue and incident rectification or remediation initiatives.
- An analytical mindset, using data to drive decision making.
- Strong and proven people leadership capability - able to build strong and engaged teams, driven by purpose and a passion for customers, with a pace for change.

**About Us**

At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive - it’s the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.

We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.

Sound like the kind of place you’d feel at home? We’d love to hear from you.

(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)

**Need more?**

**Before you apply

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