Claims Lodgement Consultant

3 weeks ago

Brisbane, Australia IAG - Insurance Australia Group Full time

Make a difference as a Claims Lodgement Consultant.

Join the largest insurance group in Australia and New Zealand.

For over 165 years, CGU has partnered with Australian families and businesses. Part of Insurance Australia Group (known as IAG), we’re a leading commercial, rural, and personal lines insurer and a top-three provider of workers compensation insurance.

WFI is insurance you can shake hands with. Part of Insurance Australia Group (known as IAG) we’re one of Australia’s leading rural, business and strata insurers, who still believe in friendly, personal service.

**Your Role**

The purpose of the role and your unique contribution is to be responsible for providing world class customer claims experiences. You’ll be the first point of claims contact for both our intermediaries and direct customers, supporting them with lodging new claims and providing coverage decisions within policy guidelines. You’ll need to be able to proactively manage customer claims and drive productivity, cost and quality outcomes aligned to our Intermediated Insurance Australia (IIA) strategy. This will include responding to high volume of calls and correspondence from direct customers, brokers, and authorised representatives regarding general queries and complaints associated with their claims, resolving compliant issues, mitigating risk and overall providing exemplary customer service interactions to our brokers, partners and customers at a time where they need us the most. Having the drive to continuously learn and develop your insurance knowledge is key to the success of this role.

Your IAG journey commences on **Monday 8 April 2024** with a comprehensive, 5-week induction, with hybrid facilitation consisting of both in office and work from home training. Working from home suitability will be assessed and mutually agreed after 3 months and once fully competent in the role. This is a fulltime, permanent role, working either Tuesday to Saturday or Monday to Friday between 8am to 8pm, so you need to provide full availability to work within these hours. Office location can be based out of our Parramatta or Brisbane office.

**About You**
- Strong customer service experience
- A positive and flexible attitude and manner
- Demonstrated ability to show empathy towards customers
- The ability to problem-solve effectively
- The ability to work within a fast-paced environment and adaptable to change

**Applications close Monday 11 March 2024.**

**ABOUT US**

At WFI & CGU you’re not just part of one brand, you’re part of a large purpose-led trans-Tasman group, dedicated to making your world a safer place.

IAG is the largest general insurance group in Australia and New Zealand. We’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest.

You’ll know our brands - NRMA Insurance, CGU, WFI, ROLLiN’, AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.

We celebrate unique viewpoints shaped by life experiences, cultures and passions. We expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.

We’re also guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses and communities. Collaborating on Indigenous-led solutions that enable growth, develop resilience and create meaningful change.

We're passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment and creating inclusive environments. We're committed to being a safe and supportive workplace for all our employees. We do this because we’re ready for you.

All this shows up in what we offer:

- Grow your financial future with 13% superannuation as standard
- Access up to 50% off personal insurance, including home and motor insurance
- Grow your career through dynamic secondments
- Partner discounts on every day and special occasion items
- Join great employee network communities
- Community volunteer days and team volunteer activities.

Learn more about who IAG is here.

**What’s next?**

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift

Work Location: In person

Expected Start Date: 08/04/2024

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