Ctp Claims Support Officer

3 weeks ago

Brisbane, Australia Suncorp Group Full time

We are currently seeking a Claims Support Officer to Provide support to the Personal Injury Claims teams through the execution of business support and customer service functions.

This is a 12-month contract opportunity that will be full-time, based in Brisbane CBD.

**What you’ll do**:
**_ Claim Lodgement Functions_**
- Lodge Personal Injury claims.
- Investigate, gather and follow-up additional information to complete the lodgement for Claims.
- Validate claim details for lodgement and refer to business partners.
- Manage complex escalations from business partners.
- Manage Insurance phone queues.

**_Business Support Functions_**
- Prepare, proof and despatch outbound correspondence in support of claim lodgement and claim management.
- Manage the request, receipt and dispatch of claim information such as medical records.
- Schedule independent medical examinations and other medical appointments and prepare and dispatch required documentation.
- Undertake review and audit tasks as directed.
- Perform general business support tasks as directed by leader.

**_Team Accountabilities_**
- Support and participate in a collaborative team environment.
- Maintain your own Enlighten data.
- Adhere to the Team and Suncorp values and behaviours.

**What you’ll bring**:

- **Attention to detail** - accurately checking and processing tasks and showing concern for all aspects of the role.
- **Change management** - ability to recognise, understand and support need for change and anticipated impact on both the team and self.
- **Communication Skills** - ability to convey and explain information, coherently and confidently both oral and written.
- **Customer Service** - committed to increasing customer experience and delivering high quality solutions within required timeframes.
- **Decisiveness** - ability to make effective decisions in a timely manner
- **Planning and organisation skills** - establishing a process to complete tasks (either personal or for others) and allocating appropriate resources in achievement of same
- **Problem solving** - ability to quickly grasp information and/or seek out information, break down problems and situations into simple lists of components, options or alternatives

**What we can offer you**

Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:

- **Employee discounts and rewards - **exclusive offers on more than 400 of Australia’s large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannons, Apia and GIO.
- **Study support** - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
- **Parental Leave** - All permanent employees who are primary carers are offered 20 weeks parental leave.
- **Wellness** - We offer a wide range of initiatives to promote our employees’ health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

**Why you’ll love working with us**

Whether you're helping new customers, assisting existing customers or delivering excellent customer service our ambition at Suncorp is clear - to deliver the best results for our customers, our people and the world.

We work hard to create the right environment for you to deliver on that commitment too. By giving you the opportunities and support you need to grow your own career and perform at your peak - while making a meaningful impact for our customers and their communities.

**Advertised**: 06 Jun 2024 AUS Eastern Standard Time
**Applications close**: 18 Jun 2024 AUS Eastern Standard Time

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