Guest Services Agent

3 months ago

Perth, Australia Hilton Full time

Guest Services Agent (Casual)

**Delivering Unforgettable Experiences at Parmelia Perth**

The stories begin here at Parmelia Hilton Perth:
As you step into our iconic hotel, you are entering a world of urban sophistication, all with the very best of Perth at your doorstep. Conveniently located next to the Perth Convention and Exhibition Centre and seamlessly connected to Brookfield Place commercial and retail precinct, Parmelia Hilton offers a sophisticated retreat from the city hustle and bustle.

It is also home to Samuels on Mill, a renowned brasserie-style restaurant and bar whose seasonal menus celebrate the finest of West Australian makers and produce. Beyond dining, our hotel boasts 308 five-star guest rooms, including 10 suites, along with an Executive Lounge, heated outdoor swimming pool, fully equipped fitness center, and dedicated events floor. Whether guests seek facilities for business or leisure, Parmelia Hilton Perth offers the perfect blend of comfort & convenience.

**Welcome to A World of Opportunities**

Why do we enjoy working here? This is more than just a workplace.
- Here, you have the opportunity to develop and discover yourself as much professionally as you do as a person.
- Here, they support you and encourage your individuality.
- Here, you will meet incredibly inspiring people you can call friends, for life.
- Here, we are incredibly passionate about delivering special comfort moments to our guests and colleagues.

We can coach, train and develop you to help find your passion, whether it is your first role in hospitality, or you are ready to take that next step.

**A **World of Rewards**
- As a permanent and casual Team Member, you will enjoy higher rate for any overtime, including public holidays.
- **Smart uniform provided **and** **laundered
- **Complimentary fresh and healthy** **meals** when on duty catering
- **Grow your Career **your next position could be as a Team Leader or Supervisor.
- **Personal Development** programmes designed to support you at every step of your career with our own Learning and Development Manager based at the hotel.
- **A chance to make a difference** through our Corporate Responsibility programmes - Find out what and how we are doing ()
- **Team Member Travel Program**: discounted hotel nights from $70 per night around the world with GO HILTON
- **Team Member Referral Program - **offered at a rate of $100 per successful referral
- **Holiday**: 4 weeks **plus **public holidays
- **Discounted Bupa health cover**:

- **Modern and inclusive **Team Member’s areas
- **Recognition **non-stop all year long

We look forward to explaining in detail the range of magnificent benefits that you would expect from a global hotel organization like Hilton Worldwide.

**Responsibilities**:

- Proudly and professionally wearing the Hilton brand of friendly and helpful service that has been curated for 50+ years in this Perth property.
- Conduct reservation, check-in, and departure procedures for our valued guests with the highest customer service.
- Utilizing your computer skills and understanding of the operating system
- Making appropriate selections for guests and promoting the Hilton Honors rewards system
- Assisting guests with charges and payments
- Following procedures and ensuring attention to detail for all data processing
- Fulfill comprehensive guest assistance and create unforgettable experiences
- Responding promptly to all guest queries and special requests, offering unique solutions
- Knowing the hotel's facilities and services, going the extra mile
- Remaining calm and alert, being helpful to all guests and team members
- Work with the team and capitalize on the opportunity to thrive with the Hilton family
- Welcoming all learning opportunities as they arise, creating a cultivating environment

**About You**:

- Australian working rights
- Previous front desk / reception experience is advantageous
- Confident and professional personality with an aptitude for hospitable service, teamwork, and patience
- Strong communication skills, with a bonus for those who are multilingual
- Proficient technology skills and attention-to-detail, with protection for confidential information
- Ability to work under pressure, act with tactfulness and diplomacy, and manage a variety of situations
- Experience and understanding of the hospitality industry, recognizing the importance of this role in the guest experience

**WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON**

**H**ospitality** **I**ntegrity** **L**eadership** **T**eamwork** **O**wnership** **N**ow

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