Guest Services Agent

3 months ago


Perth, Australia Mercure Full time

Company Description

Mercure Perth is conveniently located in the heart of Perth city, with the major shopping, entertainment and nightlife areas all close by. The hotel features 239 well-appointed rooms, along with a great restaurant, a cafe, bar, heated rooftop swimming pool, spa, sauna and gym. Business guests are well catered for at Mercure Perth with 6 modern meeting rooms available, accommodating up to 350 delegates.

Job Description

As a Guest Services Agent, you will be the first point of contact for guests and visitors to the hotel. Your key responsibilities will include:

  • Managing arrivals and departures
  • Responding to guest requests efficiently and courteously
  • Communicating with other departments to ensure all guest requests and needs are met
  • Actively resolving guest issues and challenges
  • Promoting the Accor Live Limitless Loyalty Program
  • Ability to work a flexible 7-day roster including AM and PM shifts and nights as required.

You will also be well-presented with a positive and professional attitude and have a passion for hotel operations and providing exceptional customer service.

Qualifications

The successful candidate will have previous experience in a similar role plus:

  • Strong written and verbal communication skills
  • Time management skills with the ability to multi-task
  • Good interpersonal skills with the ability to communicate with all levels of team members
  • Ability to provide prompt and efficient service including upselling advantageous
  • Entrepreneurial spirit with drive, ambition, and a high level of energy
  • Responsible Service of Alcohol
  • C Class Drivers Licence

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.


  • Guest Services Agent

    6 months ago


    Perth, Australia Hilton Full time

    Guest Services Agent **Guest Services Agent** **Parmelia Hilton Perth** **What is it like to work for Hilton?** Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 10. For nearly a century, Hilton has offered travellers the finest in accommodations, service,...

  • Guest Services Agent

    5 months ago


    Perth, Australia Hilton Full time

    Guest Services Agent **Guest Services Agent** **DoubleTree by Hilton Perth - Waterfront** **What is it like to work for Hilton?** Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 10. For nearly a century, Hilton has offered travellers the finest in...

  • Guest Services Agent

    5 months ago


    Perth, Australia Hilton Full time

    Guest Services Agent **Guest Services Agent** **Parmelia Hilton Perth** **What is it like to work for Hilton?** Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 5. For nearly a century, Hilton has offered travellers the finest in accommodations, service,...

  • Guest Services Agent

    3 weeks ago


    Perth, Western Australia Hilton Hotels Full time

    Delivering Exceptional Guest ExperiencesAs a Guest Services Agent at Parmelia Hilton Perth, you will play a vital role in creating unforgettable experiences for our guests. Located in the heart of the city, our hotel offers a sophisticated retreat from the hustle and bustle of urban life.About the RoleWe are seeking a highly motivated and customer-focused...

  • Guest Services Agent

    6 months ago


    Perth, Australia Hilton Full time

    **Guest Services Agent** **DoubleTree by Hilton Perth - Northbridge** **What is it like to work for Hilton?** Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 10. For nearly a century, Hilton has offered travellers the finest in accommodations, service,...

  • Guest Services Agent

    5 months ago


    Perth, Australia Hilton Full time

    **Guest Services Agent** **Parmelia Hilton Perth** **What is it like to work for Hilton?** Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 10. For nearly a century, Hilton has offered travellers the finest in accommodations, service, amenities, and value....

  • Guest Services Agent

    5 months ago


    Perth, Australia Hilton Full time

    **Guest Services Agent** **DoubleTree by Hilton Perth - Waterfront** **What is it like to work for Hilton?** Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 10. For nearly a century, Hilton has offered travellers the finest in accommodations, service,...

  • Guest Services Agent

    5 months ago


    Perth, Australia Hilton Full time

    **Guest Services Agent** **Parmelia Hilton Perth** **What is it like to work for Hilton?** Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 5. For nearly a century, Hilton has offered travellers the finest in accommodations, service, amenities, and value. Our...

  • Guest Services Agent

    5 months ago


    Perth, Australia Hilton Full time

    **Guest Services Agent** DoubleTree by Hilton Perth Waterfront **What is it like to work for Hilton?** Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 10. For nearly a century, Hilton has offered travellers the finest in accommodations, service, amenities,...

  • Guest Service Agent

    5 months ago


    Perth, Australia TRIBE Perth Full time

    Located on the burgeoning doorstep of the ever expanding Perth CBD, **Tribe Perth **is conveniently based next door to Kings Park and minutes away from some of the city’s premier restaurants, bars and tourist attractions. Seductive and striking, Tribe Perth brings a bold new energy to the market. Part collaborative workspace, part social club, our 126...

  • Guest Service Agent

    5 months ago


    Perth, Australia Crowne Plaza Hotels & Resorts Full time

    At Crowne Plaza® Hotels & Resorts our goal is to make business travel work. We look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too! That’s where you come in. When you’re part of the Crowne Plaza brand, you’re more than just a job title, that’s why we’re looking for a Part Time...


  • Perth, Australia Hilton Full time

    **Guest Services Agent** **DoubleTree by Hilton Perth - Northbridge** **What is it like to work for Hilton?** Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 5. For nearly a century, Hilton has offered travellers the finest in accommodations, service,...

  • Guest Services Agent

    4 weeks ago


    Perth, Australia Hilton Full time

    Guest Services Agent (Casual) **Delivering Unforgettable Experiences at Parmelia Hilton Perth** As you enter our iconic hotel, you step into a world of urban sophistication, with the best of Perth at your doorstep. Conveniently located next to the Perth Convention and Exhibition Centre and seamlessly connected to the Brookfield Place commercial and retail...

  • Guest Service Agent

    5 months ago


    Perth, Australia AccorHotel Full time

    **Company Description** Our Hotel** At AccorHotels, we are passionate about ensuring our guests and colleagues feel welcome and valued and take every opportunity to create an unforgettable experience. Novotel Perth Langley is located within the Perth CBD, with sensational views of the Swan River. Offering 256 well-appointed hotel rooms and suites, multiple...

  • Guest Service Agent

    5 months ago


    Perth, Australia AccorHotel Full time

    **Company Description** Our Hotel** At AccorHotels, we are passionate about ensuring our guests and colleagues feel welcome and valued and take every opportunity to create an unforgettable experience. Novotel Perth Langley is located within the Perth CBD, with sensational views of the Swan River. Offering 256 well-appointed hotel rooms and suites, multiple...

  • Guest Service Agent

    2 months ago


    Perth, Australia Pan Pacific Hotels Group Full time

    **Australia*** **Pan Pacific Perth*** **Rooms*** **Job Grade**: Full Time At Pan Pacific Perth, our purpose is simple yet profound: to make people smile. Our mission is not merely to hire individuals, but to seek out great people who align with our values and vision. By cultivating a vibrant and inclusive workplace culture, we aim to create an...

  • Guest Service Agents

    5 months ago


    Perth, Australia MINOR Hotels Full time

    We are looking for multiple enthusiastic, dedicated and professional Guest Service Agents to join our team at Oaks Perth Hotel on a full time and part time basis. The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth...

  • Guest Service Agent

    5 months ago


    Perth, Australia Marriott International, Inc Full time

    **Additional Information** Part-Time & Full-Time Position Available. **Job Number** 24054915 **Job Category** Rooms & Guest Services Operations **Location** Courtyard by Marriott Perth Murdoch, 12 Fiona Wood Road, Perth, Western Australia, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Guest Service Agent

    5 months ago


    Perth, Australia Marriott International, Inc Full time

    **Additional Information** Full Time & Part Time Positions Available **Job Number** 23196123 **Job Category** Rooms & Guest Services Operations **Location** Courtyard by Marriott Perth Murdoch, 12 Fiona Wood Road, Perth, Western Australia, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Guest Service Agent

    6 months ago


    Perth, Australia Oaks Hotels Full time

    Company Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...