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Claims Officer

2 months ago

Melbourne, Australia Kaizen Recruitment Full time

An ASX listed leading insurance organisation
- Hybrid working arrangements | MEL CBD
- Permanent position with career growth opportunities

***
Our client is an ASX listed leading insurance organisation who are committed to providing exceptional service and tailored insurance solutions to their clients. With a focus on growth and innovation, they strive to maintain strong client relationships and uphold the highest standards of professionalism.

Reporting to the Insurance Manager, this role will be assisting the team with claims management activities. The successful person will have great communication and interpersonal skills and liaise with external and internal stakeholders - including the Strata and Commercial teams to achieve quality outcomes and provide best service to their clients.

**Key Responsibilities**:

- Assess and provide recommendations regarding insurer decision for claims approval;
- Negotiate settlements with insurers and payments to clients, and interpreting insurance policies;
- Manage administrative duties including, but not limited to, inbox and mail, taking calls and dealing directly with members;
- Maintain compliance across all activities in adherence with the legal and statutory standards; AND
- Deliver timely and efficient claims reporting on a day-to-day basis and liaise with internal and external stakeholders.

**Skills, knowledge, and qualification**:

- Minimum 2 years’ Claims experience, preferably within an Insurance brokerage is ideal;
- Excellent communication skills - both written and verbal;
- Solid understanding of superannuation legislation and tax is advantageous;
- RG146 and/or Tier 2 are essential; AND
- Stakeholder engagement skills and great attention to detail.

This is a great opportunity to grow your career and gain valuable experience at a leading ASX listed insurance organisation and be part of a high performing team.

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