Officer Claims

3 weeks ago

Melbourne, Australia Qantas Airways Limited Full time

Challenge yourself in this unique opportunity working within our Group Workers Compensation and Safety teams
- Permanent full time position
- Melbourne Airport location

We're constantly evolving, and this means the opportunities for our people are endless. In every role there's the opportunity to embrace personal development and career growth, ownership of projects, and the ability to make an impact. We're committed to providing a safe and injury-free workplace through world class safety practices, integrating operational safety into all our business activities.

Working within Qantas Safety Health and Security Services team, the Officer Claims is part of a centralised national support service that is responsible for managing workers compensation claims and injury management. You will be registering and managing a workers compensation claim portfolio in a self-insured environment and responsible for making decisions on claim liability, gathering medical and factual information, determining reasonable medical treatment and services, implementing achievable return to work goals, processing of medical accounts, preparation of files in accordance with the legislation, guidelines and sensitive privacy provisions and delivering high level customer service standards. You will be required to adhere to the relevant claim’s management compliance guidelines.

As an Officer Claims you will be responsible for timely and accurate processing of workers compensation claims in accordance with departmental procedures, legislative requirements and time frames, accessing and maintaining claim cost estimates to ensure accurate financial performance and actuarial reporting and monitoring individualised claims management strategies to reduce the human and financial impact of these claims. Involvement of review and authorisation of medical and other benefits following consideration of applicable legislation, company policy and relevant EBA's. Delivery of expert specialised advice and support to line managers, HR and other key customers will be vital to this role.

You’ll have:

- Higher School certificate or equivalent
- Minimum 1-3 years claims management experience
- Intermediate working knowledge of legislative workers compensation framework & timeframes
- Ability to manage complex workers compensation issues/procedures
- Well-developed verbal and written skills
- Strong and effective interpersonal skills with the ability to build constructive and effective working relationships
- Proficient computer skills including knowledge of Microsoft office products
- Demonstrated customer service skills
- Evidence of high-level attention to accuracy and detail
- Workers compensation self-insurance experience (highly regarded)

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
- We have flexible leave options: Make use of leave and flexible working opportunities including 14 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
- We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and

entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
- We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.
- Be a part of something special and play your part in the Qantas story - get in touch today_.
- Applications close, Thursday 30th March 2023_

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