Service Delivery Manager

1 week ago

Rosebery, Australia Syndeticom Full time

**Rosebery, Full-Time**

**_ Join Our Expanding Team as a Service Delivery Manager_**
- This exciting new position at Syndeticom has been created following our recent company restructure.

**SYNDETICOM **offers 30 years of experience delivering quality installations and solutions to the digital infrastructure space. At Syndeticom, we specialise in designing, building, and supporting world-class digital infrastructure, spanning private networks, audio + visual communication, and mission-critical data centres. We are an expanding business focused on our people and our core values of**_ _**_Learn, Think, Grow, Connect._

**ABOUT THE OPPORTUNITY**
- As a Service Delivery Manager, you’ll oversee the delivery and continuous improvement of services for clients and internal stakeholders. This role combines technical expertise, project management skills, and strong communication to ensure successful service execution.

**KEY RESPONSIBILITIES**:

- Service Delivery Management: Ensure services meet agreed standards and contractual obligations.
- Client Relationship Management: Oversee client contact, building strong relationships to drive satisfaction.
- Performance Monitoring: Utilize KPIs to assess service delivery, identify improvements, and implement changes.
- Team Leadership: Lead and develop a high-performing service delivery team.
- Incident Management: Oversee incident resolution, ensuring timely responses.
- Continuous Improvement: Initiate and drive efforts to enhance quality and efficiency.
- Reporting: Provide regular performance updates to clients and management.
- Stakeholder Management: Collaborate with internal teams for seamless service delivery.
- Financial Management: Manage service delivery P&L and optimize costs for client agreements.
- Safety Compliance: Ensure compliance with Workplace Health and Safety standards.
- Culture of Improvement: Foster a continuous improvement mindset within the service delivery function.
- Risk Management: Identify risks and develop strategies to ensure service continuity.

**SKILLS AND EXPERIENCE**
- Minimum 2 years in Service Delivery Management, preferably in a tech-driven environment.
- Proven success in managing large-scale service operations and client satisfaction.
- Strong experience in client relationship management and cross-functional leadership.
- Familiarity with ITIL or equivalent service management frameworks.
- Excellent analytical, problem-solving, and project management skills.
- Strong verbal and written communication abilities.

**WHY SYNDETICOM?**
- We pride ourselves on creating a rewarding and supportive employee experience in a culture of collaboration and respect. Our policies, practices and behaviours create a safe and inclusive workplace with a focus on creating opportunities for supporting a diverse workforce.

**HOW TO APPLY**
- If this sound like you, results driven, team player and would like to play an active role in our growing company, then send us your resume and cover letter.

  • Corporate Services Manager

    4 months ago

    Rosebery, Australia Supercheap Storage Pty Ltd Full time

    **Primary Objective**: The Corporate Services Manager will work under the direction of the Operations Manager and CEO based out our Brookvale NSW HQ. The CSM’s responsibilities encompass various aspects of Corporate Services portfolio of HR, Client Services, Marketing and Communications, Risk and Quality Management, and IT and Finance. The CSM will deliver...

  • Customer Service Manager

    4 weeks ago

    Rosebery, Australia TileCloud and Yabby Full time

    TileCloud is a tile brand shaking up the renovation industry with a hassle- free, design-led buying experience. We’re committed to making buying tiles easy, fun and inspiring - and we make that happen through our team. Our products are sold online and in-store through our showroom.Salary: $75,000 + superannuation.The Customer Service Manager is...

  • Emergency Services Coordinator

    3 weeks ago

    Rosebery, Australia MMG Australia Full time

    About the RoleWe are seeking a highly skilled and experienced Emergency Services Coordinator to join our team at MMG Australia. As a key member of our safety and emergency response team, you will be responsible for executing emergency preparedness, response, and safety protocols at our Rosebery operation.Key ResponsibilitiesSupport the review of...

  • IT Service Desk Manager

    4 months ago

    Rosebery, Australia Kaizen Global Technologies Pty Ltd Full time

    **IT Service Desk Manager** This permanent opportunity is for our client based in Sydney CBD. **To succeed in this role,** - You will be collaborative and approachable with proven experience managing Level 1-2 IT Support professionals. - You will be the escalation point and will possess the necessary skill to resolve difficult issues. - You will be a...

  • Customer Service Branch Representative

    3 weeks ago

    Rosebery, Australia Plumbers Supplies Co-operative Full time

    Location: RoseberyWe are excited to announce a fantastic opportunity for a full-time Branch Operations Associate to become a vital part of our Rosebery team.Key Responsibilities:Providing exceptional customer service at the counter;Assisting customers over the phone;Ensuring a safe and tidy work environment;Picking and packing orders efficiently;Loading and...

  • Branch Team Member

    3 weeks ago

    Rosebery, Australia Plumbers Supplies Co-operative Full time

    About the RoleWe are seeking a highly motivated and customer-focused Branch Team Member to join our team at Plumbers Supplies Co-operative. As a key member of our branch team, you will be responsible for providing exceptional customer service, managing inventory, and ensuring a safe and efficient work environment.Key ResponsibilitiesCustomer Service: Provide...

  • Customer Service Operations Manager

    2 weeks ago

    Rosebery, Australia TileCloud and Yabby Full time

    {"title": "Customer Service Manager", "description": "Customer Service ManagerAt TileCloud and Yabby, we're committed to delivering exceptional customer experiences. As our Customer Service Manager, you'll play a critical role in ensuring our customers receive timely, efficient, and friendly support.This is a leadership position that requires a strong...

  • Branch Team Member

    3 weeks ago

    Rosebery, Australia Plumbers Supplies Co-operative Full time

    We are seeking a highly motivated and detail-oriented Branch Team Member to join our team at Plumbers Supplies Co-operative. As a key member of our team, you will be responsible for providing exceptional customer service, managing inventory, and ensuring a safe and clean work environment.Key Responsibilities:Customer Service: Provide top-notch customer...

  • Branch Team Member

    3 weeks ago

    Rosebery, Australia Plumbers Supplies Co-operative Full time

    About the RoleWe are seeking a highly motivated and customer-focused Branch Team Member to join our team at Plumbers Supplies Co-operative. As a key member of our branch team, you will be responsible for providing exceptional customer service, managing inventory, and ensuring a safe and efficient work environment.Key ResponsibilitiesCustomer ServiceProvide...

  • Emergency Services Co-ordinator

    4 weeks ago

    Rosebery, Australia MMG Limited Full time

    **Job no**: 500306 **Work type**: Permanent Full Time **Location**: Rosebery Mine **_We are MMG and we mine for progress._** At MMG, our vision is to create a leading international mining company for a low-carbon future. We mine for progress to create wealth for our people, host communities, and shareholders. We aim to grow and diversify our resources,...

  • Customer Service Team Leader

    4 months ago

    Rosebery, Australia O'Brien Glass Industries Limited Full time

    Are you wanting to work for an organisation that values their people, invests in communities, is passionate about diversity and inclusion, and has a commitment to our environment? If this resonates, then we have a Crakin’ opportunity for you. **The Role** Our Rosebery AutoGlass Branch is seeking a highly-motivated, enthusiastic and passionate Customer...

  • Customer Service Manager

    3 weeks ago

    Rosebery, Australia TileCloud and Yabby Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at TileCloud and Yabby. As a key member of our organization, you will be responsible for overseeing and managing our customer service operations to ensure that our customers receive timely, efficient, and friendly support.Key ResponsibilitiesLead and...

  • Customer Service Team Lead

    3 months ago

    Rosebery, Australia ksubi Full time

    Support in driving Ksubi's Customer Service globally - Bring your passion to a highly motivated culture - Iconic Australian brand with international reach Founded in 1999, Ksubi has evolved into one of the world’s most recognisable and revered. With seven marquee retail stores in London, New York, Miami, Chicago, Los Angeles, Sydney and soon to open...

  • Residential Building Manager

    4 months ago

    Rosebery, Australia Gough Recruitment Full time

    **No weekend work, Monday - Friday only!**: - **City Fringe**: - **MUST HAVE BMC EXPERIENCE**: - **Parking included!** **The Client** Our client is seeking a Residential Building Manager to join their highly committed team that provides high customer service to their clients. The key focus of this position is to provide proactive building management,...

  • Strategy Manager

    3 months ago

    Rosebery, Australia FISHBOWL Full time

    **Role summary**: The Strategy Manager will be responsible for advising Fishbowl Management on strategic topics, managing internal projects, and supporting the overall strategic roadmap. **Responsibilities**: - Providing decision support to Fishbowl Management, including: - Generating new insights in analytics reports - Managing the analytics & reporting...

  • Social Media Manager

    1 month ago

    Rosebery, Australia Always Human Group Pty Ltd Full time

    **Client Management** - Assisting the SAM with leading client accounts to facilitate and execute all briefs - Planning and project management, inclusive of timeline delivery, scoping, forecasting, competition research, digital audits and financial reporting - Ensure client campaigns are on strategy, on budget, on time and on target - Developing and...

  • Store Manager

    3 weeks ago

    Rosebery, Australia Black Star Pastry Full time

    About the RoleWe are seeking two experienced Store Managers to join our team at Black Star Pastry. As a Store Manager, you will be responsible for leading the day-to-day operations of our stores, ensuring exceptional customer experiences, and driving sales growth.Main ResponsibilitiesCustomer Experience: Ensure every customer interaction is positive and...

  • Sales Manager

    4 months ago

    Rosebery, Australia ksubi Full time

    Impact Ksubi's presence in the AU market - Bring your passion to a highly motivated culture - Iconic Australian brand with international reach Founded in 1999, Ksubi has evolved into one of the world’s most recognisable and revered. With seven marquee retail stores in London, New York, Miami, Chicago, Los Angeles, Sydney and soon to open Melbourne, the...

  • Full-time Assistant Warehouse Manager

    3 months ago

    Rosebery, Australia Incu Full time

    **Full-Time Assistant Warehouse Manager - Rosebery, NSW**: As the Assistant Warehouse Manager at Incu, you will play a crucial role in ensuring the smooth and efficient operations of our warehouse. Collaborating closely with the Warehouse Manager, you will help coordinate supplier shipments, prepare inbound deliveries in ERP system, and communicate stock...

  • Key Account Manager

    3 months ago

    Rosebery, Australia Ingram Micro Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing! **Job Description**: About us: Ingram Micro is the business behind the world’s brands with the ability to reach nearly 90 per cent of the world’s population. Our reach, combined with our diverse solutions portfolio and ease of doing business with our digital experience...