Claims Service Manager

4 months ago

Perth, Australia Allianz Australia Full time

**CLAIMS SERVICE MANAGER - PERSONAL INJURY I PERTH, WA**

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like

tackling climate change, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

The primary purpose of this role is to drive business plan and strategy with the claims team to meet targets, overseeing the delivery of claims services to clients to maximise financial objectives and ensure internal and external compliance benchmarks are met.

At Allianz we empower you to take ownership of your career. We provide clear pathways to help develop your skills and progress your career in our Underwritten and Distribution Division.

**You will be responsible for**
- Set the strategy and direction for the claims team to develop an annual business plan and deliver on claims targets and profitability objectives
- Establish a strong team culture in people management and performance and service delivery to enhance the AAL position as a leading workers compensation insurer
- Support direct managers and line managers to engage staff to create a supportive and productive workforce displaying diversity and flexibility
- Ensure operational efficiency of all divisions and meet budget objectives for running of claims and operations
- Lead claims programs that support customer centricity, developing key relationships and partnerships with our customers, intermediaries, and the Regulator to achieve current and future contractual obligations
- Work with the local and national leadership teams to grow the brand and profile of the AAL Personal Injury division
- Play a critical role in the senior management team in supporting cross divisional programs and providing key strategic and innovative solutions to achieve scheme and business goals.
- Champion a customer-centric culture through proactive relationship agreement with key Agency contacts and operational management and high-level customer services focus, including prompt identification and resolution of Agency issues, whilst at the same time ensuring that all practices meet contractual, legislative, and business requirements

**About you**
- Extensive experience in Workers Compensation or Personal Injury Claims Management
- Extensive experience in people leadership
- Understanding laws, rules and, legislation governing workers compensation
- Demonstrated evidence of ability to partner effectively with business leaders and establish strong professional relationships across the enterprise
- Ability to lead strategic planning activities to set financial and service objectives
- Excellent verbal and written communication skills, capable of communicating with audiences at all levels with clarity, impact, and influence

**What's on offer**
- Be part of a team that's open minded, supportive and genuinely focussed on customer outcomes
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development
- insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme
- The opportunity to take part in our Employee Share Purchase Program
- own a piece of your employer

**At Allianz**

At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow and contribute their unique perspectives to our collective success and reach their fullest potential.

**Adjustments and support**

LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite

**Job Level**:

- Management

**Location**:

- Perth, WA, AU, 6000**Area of Expertise**:

- Customer Services & Claim

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