Principal Research Operations Lead

2 months ago

Sydney, Australia NSW Government -Service NSW Full time

**Principal Research Operations Lead**

**Grade 11/12,Ongoing**
- $145,682 - $175,260 plus superannuation, permanent position

**Do you want to**
- Join the team enabling our Design, Engineering and Product Management practices to do the best work of their lives?
- Help deliver inclusive, trusted, and accessible products using innovative technology?
- Have true work-life harmony: 35-hour base, live and work anywhere in NSW, a flexible hybrid-environment with base offices across the state, generous leave, plus, opportunities for condensed hours?

**Yes? Then this role is for you**

As a Principal Research Operations Lead, you are passionate about research and want to work together on developing a more streamlined and effective approach to our generative and evaluative research practices across our 60 product teams and partners.

**Your day-to-day**
- Work across the Design, Product Management and Engineering practices to evolve how we collectively do research, enabling an evidence-based and customer value driven design and delivery approach
- Ensure our research activities help us to meet our customer, accessibility, legal and privacy obligations and become the most customer centric government in the world
- Define best practice for our inclusive customer recruitment and oversee enterprise spend to ensure good return on investment on research spend
- Mature a single view of customer through a central insights repository
- Drive a capability uplift and foster a cross-functional culture of learning and experimentation
- Build research practice alliances and rapport for an evidence-based approach across our department and other government agencies

**On your first day you will have**
- Expertise and strong current experience in defining and driving research activities across product teams at scale
- Proficient in different qualitative and quantitative research methods
- Excellent understanding and practical experience of different research techniques across the whole product lifecycle from discovery to delivery and beyond.
- Human centered. You’re passionate about improving people’s lives.

**About You**

You will share our passion for utilizing digital technology and innovation to improve services and people’s lives. An original and analytical thinker who is super curious, loves challenges and can demonstrate judgement and complex decision-making. A lifelong learner who is excited about new concepts and ideas, with a willingness to learn new skills. A collaborator and influencer with good interpersonal communication skills who is culturally intelligent, diversity conscious and ethically aware.

**We can’t wait to meet you**

If you’d like to know more, you can view the full role description here.

**You belong here**

Service NSW prides itself on being an inclusive, diverse, caring and respectful workplace. Our workforce is from a vast array of backgrounds, countries, and cultures. We encourage applicants from all walks of life, and those with disabilities are strongly encouraged to apply.

**About us**

Service NSW Digital is like nothing else in government. We are a diverse and vibrant team of talented Engineers, Designers and Product Managers, working together to develop impactful digital experiences that improve the lives of our 8+ million customers. We believe that working for Digital Services is not just a job, but a purpose. Joining Service NSW will provide a way for you to serve all the people and businesses in NSW and no one is left behind.

We improve the lives of our customers by providing easy, trusted, inclusive and world-leading digital government services. Some of the products and services we’ve worked on in the last 12 months include:

- Dine and Discover
- Service NSW Mobile App
- Digital Identity
- Grants for flood-impacted communities

Salary Grade 11/12, with the base salary for this role starting at 145,682 base plus superannuation

**Closing Date: Thursday 15th December, 5pm.

  • Principal Biostatistician

    1 month ago

    Sydney, Australia Southern Star Research Full time

    **Southern Star Research** is a leading Australian, privately owned CRO based in Sydney. We specialise in providing clinical research services to a range of clients across the pharmaceutical, medical device and biotechnology markets in Australia and New Zealand. We recognise that attracting and retaining excellent staff is the key to developing a high...

  • Principal Advisor, Research

    2 months ago

    Sydney, Australia Centre for Evidence and Implementation Full time

    About the role - Are you an expert in research, evaluation and implementation science? Are you passionate about pioneering new models of evaluation and creating lasting and effective social change? Are you interested in joining a diverse, global team that values its people, nurtures professional growth and emphasizes collaboration? If so, the CEI team would...

  • Chapter Lead Experience Research

    1 week ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Chapter Lead Experience Research - **You're an experienced leader in UX Research, focused on understanding the needs of customers and staff**: - **Our team drives the experience vision across award-winning digital and assisted-digital platforms**: - **Through collaboration we deliver human-centered digital innovation to build a brighter future for all...

  • Principal Recruitment Consultant

    2 months ago

    Sydney, Australia LEAD GROUP Full time

    My Australia direct is accepting CVs on behalf of our client. Lead Group is a specialist recruitment agency providing the bets recruiters in the industry with the environment, support, benefits, training and tools they need to truly thrive. Due to increasing client demand, Lead Group is currently hiring for the position of Principal Recruitment Consultant...

  • Cx Principal Design Lead

    1 week ago

    Sydney, Australia Bluefin Resources Full time

    Newly created Strategic CX role - Meaningful design that matters! - Flexi Working, Open to Remote NSW + Compressed weeks! **CX Design Principal Lead** - Newly created Strategic CX role - Meaningful design that matters! - Flexi Working, Open to Remote NSW + Compressed weeks! **The Company** This organisation is a government agency responsible for managing...

  • Strategic Account Principal

    1 month ago

    Sydney, Australia Mantel Operations Full time

    **About us**: Mantel Group is an Australian-owned, 'house of brands' with nine technology businesses;** DigIO**, **Eliiza**,** Kasna**, **CMD Solutions**, **Pretzel Lab**,** Azenix**, **Cuusoo**, **Aginic **& **Itty Bitty Apps**. Since our inception in November 2017, we have grown to a team of over 800 people across Australia & New Zealand and have just...

  • Strategic Account Principal

    2 weeks ago

    Sydney, Australia Mantel Operations Full time

    **About us**: Mantel Group is an Australian-owned, 'house of brands' with nine technology businesses;** DigIO**, **Eliiza**,** Kasna**, **CMD Solutions**, **Pretzel Lab**,** Azenix**, **Cuusoo**, **Aginic **& **Itty Bitty Apps**. Since our inception in November 2017, we have grown to a team of over 800 people across Australia & New Zealand and have just...

  • Research Lead

    2 months ago

    Sydney, Australia Health Justice Australia Full time

    About the role Health Justice Australia - Position reports to: Research Director - Employment status: Permanent - Hours: Part to full time (0.8-1 FTE) Location HJA has office hubs in both Sydney and Melbourne that enable collaborative working and are available for staff use. Our staff outside of these two metropolitan locations work remotely. All HJA...

  • Research Assistant

    1 week ago

    Sydney, Australia Garvan Institute of Medical Research Full time

    The Garvan Institute of Medical Research brings together world leading researchers and clinicians, collaborating locally and globally, to improve human health. Our mission is to harness all the information encoded in our genome to better diagnose, treat, predict and prevent disease. From the individual patient with rare disease, to the many thousands...

  • Research Assistant

    2 months ago

    Sydney, Australia Garvan Institute of Medical Research Full time

    The Garvan Institute of Medical Research brings together world leading researchers and clinicians, collaborating locally and globally, to improve human health. Our mission is to harness all the information encoded in our genome to better diagnose, treat, predict and prevent disease. From the individual patient with rare disease, to the many thousands...

  • Research Assistant

    1 month ago

    Sydney, Australia The Garvan Institute of Medical Research Full time

    The Garvan Institute of Medical Research brings together world leading researchers and clinicians, collaborating locally and globally, to improve human health. Our mission is to harness all the information encoded in our genome to better diagnose, treat, predict and prevent disease. From the individual patient with rare disease, to the many thousands...

  • Research Lead

    1 month ago

    Sydney, Australia Val Morgan Full time

    **Research Lead** **Job no**: 494208 **Work type**: Full time **Location**: Sydney, NSW **Categories**: Marketing and Research, Digital Publishing **Who are we?** Val Morgan Digital is a suite of thriving media brands powered by communal passion. We believe passion-based communities are the future, and our brands, Fandom, The Latch, POPSUGAR, GameSpot,...

  • Principal

    1 month ago

    Sydney, Australia anzuk Education Full time

    An outstanding leader with exceptional strategic and operational skills - An excellent communicator who builds community, identity, and wellbeing - An innovative educator, able to inspire authentic, and contemporary programs Following the announcement of Mr. Phil Roberts retirement, after 31 years of exemplary service, 21 of those years as Principal, Mount...

  • Principal Security Researcher

    1 week ago

    Sydney, Australia Oracle Full time

    Principal Security Researcher-22000G2Q **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** Do you have a passion for high scale services and working with some of Oracle's most critical customers? We are seeking experienced, passionate, and talented security researchers who have genuine...

  • Research Development Manager

    4 days ago

    Sydney, Australia The Garvan Institute of Medical Research Full time

    The Garvan Institute of Medical Research brings together world-leading researchers and clinicians, collaborating locally and globally to improve human health. Our mission is to harness all the information encoded in our genome to diagnose better, treat, predict and prevent disease. From individual patients with rare diseases to the many thousands affected by...

  • Research Officer

    2 months ago

    Sydney, Australia The Garvan Institute of Medical Research Full time

    The Garvan Institute of Medical Research brings together world-leading researchers and clinicians, collaborating locally and globally, to improve human health. Our mission is to harness all the information encoded in our genome to better diagnose, treat, predict and prevent disease. From individual patients with rare diseases to the many thousands affected...

  • Research Officer

    4 weeks ago

    Sydney, Australia Garvan Institute of Medical Research Full time

    The Garvan Institute of Medical Research brings together world leading researchers and clinicians, collaborating locally and globally, to improve human health. Our mission is to harness all the information encoded in our genome to better diagnose, treat, predict and prevent disease. From the individual patient with rare disease, to the many thousands...

  • Research Officer

    1 week ago

    Sydney, Australia Garvan Institute of Medical Research Full time

    The Garvan Institute of Medical Research brings together world leading researchers and clinicians, collaborating locally and globally, to improve human health. Our mission is to harness all the information encoded in our genome to better diagnose, treat, predict and prevent disease. From the individual patient with rare disease, to the many thousands...

  • Investment Principal

    1 week ago

    Sydney, Australia Main Sequence Full time

    The Principal role is a unique opportunity for us to expand the venture capital talent ecosystem in Australia. We are doing this with a focus on attracting a diverse team of the brightest and most imaginative minds who bring differing perspectives, unique views and life experiences to the team. We have a few things in common that we need our Principal to...

  • Research Officer

    1 month ago

    Sydney, Australia The Garvan Institute of Medical Research Full time

    The Garvan Institute of Medical Research brings together world leading researchers and clinicians, collaborating locally and globally, to improve human health. Our mission is to harness all the information encoded in our genome to better diagnose, treat, predict and prevent disease. From the individual patient with rare disease, to the many thousands...