Technology Services Consultant

2 months ago

Sydney, Australia KPMG Full time

**Company Description**:

- Our **Connected Technology Group (CTG) **defines and drives the digital, data and technology strategy for KPMG. We have an important advocacy role for technology in the market and across KPMG, working with our technology leaders to build our market presence. We cultivate collaboration and integrate tech execution across our business, driving a firmwide approach to how we go-to-market and build the capability of our people and attract new talent.

As a team member of the NSW Techzone, this role represents the “face of IT”, focused on providing the highest level of customer service. Using innovative solutions, the role is required to ensure that we service our customers as quickly and efficiently as possible.

Essential to the role is your fascination and love of technology and your desire to try new things and see how they work. You understand that it is important not only to help fix equipment, but to build positive customer relationships with free technical advice and timely repairs.

**Your Opportunity**
- ** Front-facing Techzone duties**: Maintain a customer-centric area where users can approach and receive technical support
- Provide 1st level support for all IT incidents and service requests
- Ensure that all requests and incidents are logged in the service management system, prioritised and classified appropriately.
- Respond to and action incident and service request tickets in a methodical and timely manner in accordance with SLAs

**How are you extraordinary?**
- You enjoy working in the details, with a proactive attitude towards accuracy and deadlines.
- You get things done You’re organised, efficient, and have a high attention to detail to deliver impactful outcomes.
- You are passionate about the importance of fantastic communication to share ideas, inspire, and create change. You are able to digest, distill, and communicate complex concepts in both written and verbal forms.

**Qualifications**:
**Your Experience**
- Strong customer and communication skills
- Proficiency in Microsoft 365 Suite (Outlook, Excel, Word)
- Experience using ServiceNow (or other service management tools) for Incident and Request resolution
- Knowledge in ITIL practices
- Sound understanding of Windows and proficiency in Mac support and trouble shooting
- Sound understanding of mobile technologies, such as iOS and Android troubleshooting

**Additional Information**:
KPMG is a professional services firm with global outreach and deep sector experience. We work with clients across an array of industries to solve complex challenges, steer change and enable growth.

Our people are what make KPMG the thriving workplace that it is and what sets us apart is that we know great minds think differently. Collaborate with a team of passionate, highly skilled professionals who’ve got your back. You’ll build relationships with unique and diverse colleagues who will provide you with the support you need to be your best and produce meaningful and impactful work in an inclusive, equitable culture.

At KPMG, you’ll take control over how you work. We’re embracing a new way of working in many ways, from offering flexible hours and locations to generous paid parental leave and career breaks. Our people enjoy a variety of exciting perks, including retail discounts, health and wellbeing initiatives, learning and growth opportunities, salary packaging options and more.

**_ At KPMG every career is different, and we look forward to seeing how you grow with us._

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