Graduate Customer Success Specialist

3 weeks ago

Sydney, Australia Checked Full time

**Come join our fast-moving team**

Our goal at Checked is to help make the entire process as streamlined and hassle free, for both the employee and employer, and we believe we’ve done a great job of that based on over 1000 5-star Google Reviews.

We are looking to continue to grow within our Customer Success team, and have an opportunity for a Graduate Customer Service Specialist to join us - see below for more details.

**Requirements**:
**What you’ll be doing**
- Deliver an amazing customer experience to continually “wow” our customers and clients.
- Listen and respond to customers’ needs and concerns, regarding our product offerings, billing or general enquiries
- Responsible for the identification, handling, and escalation of customer issues as required.
- Dealing with sensitive, and confidential matters regarding individuals employment references, background check results and other details.
- Liaising with the product and development team to ensure we are constantly evolving.
- Identify opportunities to improve processes or systems, with full autonomy and resources to support their implementation
- Engage with government and other regulatory authorities as required.

**Who you are**:

- Passionate about making the world a better place, delivering an outstanding customer service experience
- Excellent communication skills - written, spoken, on the phone, and team face-to-face engagements.
- Balance attention to detail with swift execution - we need to do things quickly, and we need to do them well. Balancing those can be challenging, and this should be a strength.
- Conduct yourself in a professional manner when corresponding with applicants and clients.
- “Hit the ground running” attitude - as we are quite agile you will need to learn quickly to keep up with our momentum.
- Able to tackle difficult situations head on, and find strategies to overcome challenges.
- **Be available to work Full-time**

**Benefits**

**Whats in it for you?**
- Make a difference: your work will make a real difference to our company and you can put your name to it.
- Ground floor opportunity: you get to see the inner workings of a startup, how we operate and outpace and outsmart our competitors
- You’ll have access to plenty of resources, training and direct exposure to company leadership
- Mentoring sessions on things such as networking, creating an effective Linkedin profile and more.
- Opportunities for growth within the company
- Our decked out office is to make sure to make you feel at home with spacious, unique common areas, stocked kitchen, drinks and refreshing fruit water, beer & cider
- A fully stocked kitchen with breakfast, juice, drinks, unlimited snacks and fresh fruit every day to stay fuelled
- Our team and the broader community hold weekly events including networking, happy hours, classes and workshops - plus we provide free breakfast every Monday.

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