Transition Manager

6 months ago

Sydney, Australia NSW Government -icare Full time

Co-ordinate and execute complex activity across internal, external stakeholders ranging from brokers, large employers and SIRA to manage policy and claim movement
- Full time role in a hybrid working environment| Sydney CBD location
- Competitive remuneration

**About the Role**

This role will support transition activities such as facilitation and co-ordination of employer choice instigated movement, co-ordination of ad-hoc transitions on and off the scheme, and SIRA directions for the nominal insurer to accept risk as insurer of last resort. The role will also provide insights and plans to inform movement of policies and claims across the scheme as a result of performance degradation, disengagement (CSP or icare instigated), or future specialist claims initiatives.Ensuring relevant controls, audit activity, planning, and governance is in place to protect Those we Serve and the performance of the scheme through the activities above is a critical component of this role.

**Benefits**
- A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
- icare day - access to an extra day’s leave
- Comprehensive learning and development support aligned to icare’s Core Capabilities.
- Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
- Access to our Employee Assistance Program

**Duties**

It’s an exciting time at icare where no two days are the same; as **Transition Manager **you will:

- Co-ordinate and execute complex activity across internal, external stakeholders ranging from brokers, large employers and SIRA to manage policy and claim movement across the scheme
- Ensure that detailed activity level schedules for all initiatives are in place for all transition activities and that relevant governance and decision-making processes are adhered to
- Continuously monitor market, industry, and regulatory changes to ensure all activity observes, and is complaint with best practice approaches and regulatory requirements.
- Anticipate and assesses changes in icare’s system environment, the regulatory environment, and in the NSW workers compensation market that impact both icare and the CSP’s
- Interpret and evaluate complex data from a range of sources and effectively present to a range of stakeholders
- Take line management responsibility for transition activity in the nominal insurer business as usual mode

**Skills & Experience**
- Effective interpersonal and communication skills
- People leadership to foster skill development
- SME level capability in data analytics/analysis, communication and management
- Tertiary level qualifications at degree level in business management or related discipline or equivalent knowledge, skills and experience acquired through extensive experience.
- Highly developed collaborative and partnering approach to stakeholder management, nuanced negotiation and influencing abilities
- Significant experience and deep understanding of the NSW Workers Compensation scheme
- Demonstrated ability to influence and drive change across a range of internal and external stakeholders
- Proven track record of performance planning and reporting, ideally in complex, large organisations
- Previous experience in performance analysis used to inform planning and execution of medium to large projects of work
- Familiarity with cross-organisational data handling practices
- Previous workers compensation or injury management scheme experience desirable

**Culture**

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

**About the Company**

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.

In addition, we insure builders and homeowners, provide treatment and care to people severely injured on NSW roads; and protect more than $266.6 billion of NSW Government assets, including the Sydney Opera House, the Sydney Harbour Bridge, schools and hospitals.
- For more information about icare visit our website
- **icare operates a direct sourcing model so no agency introductions will be accepted**:

- We are a Circle Back Initiative Employer - we commit to respond to every applicant
- A talent pool may be created through this recruitment process.

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