Service Desk Administrator
4 weeks ago
Location: Melbourne | CBD
Job type: Full time / Up to 2 Years
Organisation: Office of Public Prosecutions
**Salary**: $73,842 - $89,661
Occupation: IT and Telecommunications
Reference: VG/OPP0655
The Office of Public Prosecutions (OPP) is an independent statutory authority responsible for preparing and conducting criminal prosecutions in Victoria on behalf of the Director of Public Prosecutions (DPP). Matters prosecuted by the DPP and the OPP involve serious crimes or matters that are of significance to the fair and effective operation of the Victorian criminal justice system. The OPP consists of the Solicitor for Public Prosecutions and a staff of approximately 465 providing legal and corporate support to the DPP, the Chief Crown Prosecutor and Crown Prosecutors in the exercise of their independent roles in the criminal justice system.
**Join the OPP as a Service Desk Administrator**
**Full Time, Fixed Term - Up to 2 Years**
The Service Desk Administrator is responsible for providing a centralised desktop support service to internal clients, ensuring all service requests are handled in a professional manner within acceptable timeframes.
As a Service Desk Administrator, your main tasks will include providing support to internal clients experiencing ICT issues, management and escalation of ICT incidents reported to the service desk through to their resolution, and accurate recording of ICT incidents using the Helpdesk system.
Using excellent communication and interpersonal skills, the Service Desk Administrator keeps internal clients informed of progress of their issues, and analyses & reports on incidents and trends, identifying sources of recurring incidents, and potential training and development needs.
The position is Melbourne based however occasional travel to regional Victoria may be required.
Flexible working arrangements including working from home options are available.
**About the Role**:
- Provide quality technical support in relation to all client requests and promote a positive image of the IT services team.
- Ensure service desk enquiries and requests in relation to IT issues are appropriately and professionally handled, within acceptable timeframes.
- Monitor the progress of all service requests, taking ownership and responsibility to ensure closure within agreed timeframes.
- Opportunities to participate on a range of IT related projects and rollouts, including the development of OPP systems and infrastructure, both in the Cloud and on-premises.
- Monitor the progress of all service requests, taking ownership and responsibility to ensure closure within agreed timeframes.
- Strong troubleshooting skills and willingness to learn quickly. Operate effectively in a fast-paced environment.
- Experience working in a changing environment and a willingness to embrace new challenges and continually strive to improve.
For further information please refer to the attached Position Description.
The Office is committed to providing a safe working environment for staff, and may require employees to be fully vaccinated against preventable diseases such as, coronavirus (COVID-19) and other transmissible diseases based on Victorian Chief Health Officer's Directions as issued and updated from time to time. Where relevant, proof of immunisation status may be required.
**Applications close 11:59PM Thursday 13**th** July 2023
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