Third Party Engagement Manager

7 months ago

Parramatta, Australia HSBC Full time

-Job description

**Some career choices have more impact than others.**

At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share.

As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.

The Third Party Engagement Manager manages the relationships of vendors that sit within WPB Operations throughout the contract lifecycle. The role holder is responsible for providing effective vendor risk and supplier management to ensure that HSBC meets its operational, business and/or regulatory requirements in order to mitigate any regulatory breaches, civil or monetary penalties and to avoid any damage to shareholder value and reputation/brand image. The role holder is also responsible for driving ‘best in class’ performance through effective management of vendor Service Level Agreements and industry practices, whilst seeking out opportunities to enhance the business relationship and performance through exploring opportunities to enhance the relationship.

**Responsibilities**:

- Maintain vendor relationship, understand operational services and perform supplier performance activities, ensuring all risks are controlled and contractual obligations met.
- Responsible for defining and maintaining RCA’s, ensuring appropriate governance and oversight in place with appropriate MI produced to allow effective management of supplier performance.
- Responsible for managing operational service performance/outages
- Responsible for change and expense management ensuring approved projects for WPB Operations are owned and managed
- Partner with the Risk function to ensure Risk Management policies are fully embedded and monitored
- Partner with key business areas who utilize similar services to ensure strong analytical capabilities are in place.
Requirements

**Requirements**:

- Good understanding of operational risk and controls, preferably gained through experience in front line and risk roles
- A good understanding of the Group’s Operational Risk Framework
- Proven problem solving skills with ability to consider alternative and lateral solutions
- Highly developed communication and influencing skills
- Ability to prioritise and work independently under pressure within a team environment
- Knowledge of the changing regulatory environment

We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged.

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