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Guest Service Agent

4 weeks ago

Hobart, Australia IHG Full time

**About us**
Welcome to the new, designer business hotel, centrally positioned in the heart of Hobart, Crowne Plaza Hobart displays views of the Harbour, or views of Kunanyi/Mt Wellington.

With 235 guest rooms, a Club Lounge and three vibrant dining venues on-site designed to connect guests to all that Tasmania has to offer, a warm welcome awaits.

We look forward to welcoming you to our team

**Your day to day**
As a Guest Services Agent, you will be trained & engaged predominantly but not exclusively in the front office. This opens up a world of possibilities as you develop your mastery across the hotel including reception, concierge services & making reservations.

You will be on a rotating roster to ensure you continue to build on knowledge & skills in all areas and meet the needs of our guests and business. We’re all part of one team, so pulling together to support all departments (including housekeeping, maintenance and our functional areas when needed) is a natural part of this role.

**What we need from you**
Our Front Office team is supportive and will provide plenty of training for you to excel in this role.

If this sounds like you, we would love to hear from you
- Previous experience in a Hotel Front Office position using Opera is highly regarded.
- A current Drivers licence with the ability to drive and park cars confidently (manual preferred)
- Qualifications in Hotel/Hospitality Management preferred.
- Excellent communication skills, bilingual or multilingual language skills are advantageous.
- Flexibility - night, weekend and holiday shifts are all part of the job.
- A team player, ability to work in a fast-paced environment and prioritise your own workload as well as jump in and help your colleagues as needed.
- Fitness - you’ll be on your feet most of the day with bending and kneeling. Sometimes you’ll need to lift, push and pull objects like luggage, barrels and crates up to 23 kg - we have the equipment to support you.
- Presentation is key - you will wear your uniform with pride.

**What we offer**
Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including paid birthday leave, enhanced parental leave, a free duty meal each shift, flexible work options and proactive health days. Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further. We are proud to be IHG and we know you will be too.

Job Reference: EMEAA35810