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Night Guest Service Agent

3 weeks ago

Hobart, Australia Marriott International, Inc Full time

**Job Number** 24066906

**Job Category** Rooms & Guest Services Operations

**Location** The Tasman a Luxury Collection Hotel Hobart, 12 Murray Street, Hobart, Tasmania, Australia VIEW ON MAP

**Schedule** Part-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

The Tasman, a Luxury Collection Hotel, Hobart is part of the Marriott Hotels and Resorts, and it is located just steps from Hobart’s waterfront and the city’s top restaurants and attractions. The Tasman is a unique combination of Modern Contemporary, Art Deco and Heritage architecture. Presenting 152 luxuriously appointed guest rooms and suites with carefully restored features and adorned with exclusive art pieces from local artists, The Tasman reflects the true spirit of the destination.

**The Opportunity**

The Tasman Hobart is now searching for engaging, experienced and committed Night Guest Service Agent to join our team We're looking for hospitality extraordinary who have a passion for executing seamless and transformative guest experiences whilst undertaking administrative and communication duties.

If you have experience in a similar role, a natural organiser, have the ability to multi-task, are detailed oriented, and able to solve any issue that arises calmly and professionally then this may be the opportunity for you.

**Key Accountabilities**

Begin your journey with us as a** Night Guest Service Agent (Part time). **You will process all guest check-ins, check-outs, room assignments, and room change/late check-out requests, secure payment, activate/reissue room keys, resolve guest calls etc. You will provide consistent outstanding guest experience in everything that you do.
- Check figures, postings, and documents for accuracy.
- Record, store, access, and/or analyze computerized financial information.
- Control and secure cash and cash equivalents for property according to cash handling policy and procedures.
- Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures.
- Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables.
- Audit statistical, financial, accounting, auditing, or payroll reports and tables.
- Audit and reconcile all revenue postings
- Contact appropriate individual or department as necessary to resolve guest calls, request, or problem.
- Process room service orders, answer questions on menu selection; record transactions in point-of-sale system, process payment and run cashier reports at end of shift.
- Confidence and skills to up sell and promote our venues
- Passion for the Hospitality Industry
- Learn, think and grow and continue to evolve in your role

**Profile**
- Previous experience as a Guest Service Agent.
- Exceptional interpersonal communication skills.
- Thorough follow up, strong attention to detail and problem-solving skills is a must.
- Excellent time management and organizational skills.
- Ability to emotionally connect with guests and provide superior levels of service.
- Conflict resolution experience.
- Must have the flexibility to work on a 24-hour rotating roster including public holidays and weekends.
- Experience of OPERA property management system a distinct advantage.
- Must have full working rights for Australia

**To Apply**

If you are truly passionate about delivering the highest standards and want to be part of a diverse team who deliver exceptional hospitality, then please enquire today.

**Rewards for work, benefits for your lifestyle**
- You will join a supportive, progressive and highly experienced team
- Enjoy a variety of generous benefits and discounts for Associates, Family and Friends across all Marriott properties worldwide
- Vast career and learning and development opportunities - we have a global footprint
- Complimentary breakfast, wellbeing programs and initiatives
- Enjoy a relaxed lifestyle with easy access to some of the most remarkable walking tracks, witness Tasmania’s rare and unique wildlife or enjoy world-class events whilst pursuing your passion

**Connect your passions with a rewarding career**
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand - a collection of Europe's most celebrated and iconic properties - serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

From legendary palaces and remote retreats to timeless modern classics, each luxury