Visitor & Interpretation Officers

2 weeks ago

Sydney, Australia NSW Government -Museums of History NSW Full time

**Visitor & Interpretation Officers**

**What the opportunity is**:

- Employment with Museums of History NSW, NSW Department of Enterprise, Investment and Trade.
- Guide - $71,474 Package includes salary ($57,821 - $63,902), employer's contribution to superannuation and annual leave loading (full-time equivalent).
- 6 x Temporary part-time (24.5 hours per week) up to 2 years.
- The role will work across the Sydney area.

**What we do**
MHNSW brings together the museums, historic houses and associated collections previously in the care of Sydney Living Museums with the vast collection of more than 13 million items held by the former NSW State Archives. This includes one of the world’s most complete and important collections documenting colonisation.

We have an exciting opportunity for you to join us at MHNSW.

**What you’ll do with us**
This role will provide exceptional customer service, interpretation and information about Museums of History NSW’s sites, activities, and events to enhance visitor experiences and achieve revenue targets from sales.

For more information on the role contact Jenny Alaca, Visitor Services Coordinator on 02 8072 4565.

**What you need to do to apply**
- A one to two page cover letter outlining how your skills and experiences meet the essential requirements for this role
- A current resume listing two referees

**Also note**:

- If you are speech or hearing impaired, have access requirements that require reasonable adjustment in the assessment process, or require access to information about this vacancy in a different format, please the Head of People & Culture on 02 8239 2366.
- A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

**Diversity and Flexible Working**
We are expert keepers and tellers of history, and its many stories, peoples, and cultures. We want to create a team and workplace that reflects this diversity as well as the diversity in the communities we serve. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better, more inclusive results and connects our people to our communities, to our history, and to each other.

Our vision is to support and empower First Nations people, communities and culture, and across the sites that we care for, we are committed to shifting perspectives, truth telling and delivering honest reflections on history.

We understand that flexibility means different things to different people and are committed to offering flexible work arrangements where and when possible.

Our team can provide alternative formats to apply, make adjustments to the recruitment process and offer information about workplace adjustments and support networks.

**What the essential requirements of the role are**
- Experience in busy customer service roles
- Current Working with Children check.
- Current first aid certificate.
- Ability to work a regular roster including weekend work and willingness to take on irregular additional shifts and overtime as required.
- Ability to manage lifting, carrying, standing, kneeling and moving around heritage sites both internal and external environments.

**What you need to tell us - Targeted questions**:

- This role requires a variety of retail skills to ensure excellent customer service, Point-of-Sale knowledge, product promotion, and in-store merchandising in a fast-paced museum environment. Please demonstrate what skills and experience you bring to this aspect of the role and provide an example that outlines the strategies you used to ensure a positive outcome for a customer.
- This role works as part of a larger Visitor Services team in the City Museums Portfolio and liaises with other teams across functions such as commercial events, public programs, and exhibitions. Describe your experience working in a diverse team environment and provide an example of a time you worked as part of a team to achieve a positive result.

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