Hardship Officer

1 week ago

Sydney, New South Wales, Australia AMP Full time
Hardship Officer

If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.

For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more positive and powerful for the future.

Help people create their tomorrow, while you create yours
We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions.

Every day, we help people see and make more of their financial potential, so that they can create their tomorrow.

And we've been doing it for over 170 years.

If we do our job well, we genuinely add to the prosperity of our country and its people.

How you'll make an impact


AMP Bank is a retail bank, with a focus on providing retail accounts, residential mortgage products and services and other consumer value add services that support and compliment AMP's businesses.

AMP Bank Operations is responsible for delivering a client centric service offering that enables the AMP Bank strategy. The team provide mortgage and deposits products processing for AMP Bank, its clients and originators.


As a Hardship Officer, you will respond to requests for assistance from clients who are experiencing financial difficulty and are unable to meet the contractual repayments on their AMP Bank Home Loan.


You'll make an impact by:

  • Assess and understand the client's situation and offer a financial solution (e.g. repayment plans or pauses) appropriate for the client's circumstances balancing the needs and interests of the client and AMP Bank.
  • Discuss complex and sensitive matters with clients or their representative, and negotiate tailored financial solutions over the telephone
  • Liaise with various internal teams to develop financial assistance options e.g. product switches
  • Respond to client enquiries and confirm financial hardship assistance solutions in writing
  • Maintain accurate and update records of client interactions, reasons for financial difficulty, outcomes of assessments and agreed upon hardship solutions.
  • Assist with investigating and resolving client complaints & disputes

What you will bring to the team

  • Experience in a highvolume retail consumer credit or collections within Banking & Finance industry with at least 1 year in financial hardship assistance
  • Residential lending experience highly preferable
  • A client first passion; empathetic, understanding, patient and resilient
  • Above average influencing and negotiation skills
  • Exceptional written and verbal communication skills

You'll thrive here if...
If you can adapt from BAU to the ambiguous with ease, you'll do well here. Change is never easy, so bring your commitment, grit and growth mindset.

Because we run lean, you'll be expected to jump in and deliver across a variety of areas. Meaning, you'll be closer to the action and executive decisions that influence where we go next.

If you're someone that can hold their own, you'll find AMP quite liberating.

Why we think you'll love working at AMP
Doing what we've always done is not an option, so your clever ideas will get airtime here. You'll be encouraged to speak up and try new things. If they don't work, we move on - better for it.

We know there's no one way of doing things. So, you won't have to sacrifice who you are or how you work to fit in here. We're inclusive and flexible in many of the ways you'd expect. And in some of the ways you wouldn't. As long as your health and wellbeing come first - at home and at work.

In fact, most of what makes AMP such a welcoming, enjoyable place to work are our people. Wherever you go, you'll find moments to connect, feel valued and do meaningful work.

Whether it's through our first-class leaders who are invested in you and your success. Through year-round opportunities to volunteer, fundraise and give back to the community. Or in the everyday challenges you face as we work together to strengthen this great organisation. Challenges that will stretch you, amplify your potential and compound the impact you have.

We believe in the power of inclusion and diversity
We're dedicated to fostering inclusion, diversity, and a warm feeling of belonging at AMP. It sparks creativity, ignites innovation, and turns up the dial on the quality of our decisions and performance. This not only makes our workplace more engaged, but also leads to better connections with our customers.


We're your allies in the search for the perfect fit - when you apply, let us know how we can support you to put your best self forward during our selection process.


Ready to create your tomorrow?
If you're someone who sees opportunity where others see challenge, come and work with us in smart, progressive ways as we transform an iconic Australian brand for the fu

  • Hardship Officer

    1 week ago

    Sydney, New South Wales, Australia Oxygen Recruitment & HR Full time

    Hardship Officer May 1, 2024 Banking & Finance Sydney $85,000 + super - Monday to Friday role CBD Location - Beautiful award winning office space Utilise your secured product hardship experience Specialising in residential mortgages, this non-bank lender is rapidly growing within the national market. Having been through a recent rebranding, this...

  • Hardship Officer

    1 week ago

    Sydney, New South Wales, Australia Angle Finance Full time

    Hardship OfficerAngle Finance is a leading non-bank asset finance company operating in the rapidly growing intermediary asset finance market. Our signature is Faster, Easier Finance, provided by consistent, predictable and reliable service propositions in everything we do.Our people make us remarkable. So we've built a culture of empowerment, enabling our...

  • Hardship Officer

    1 week ago

    Sydney, New South Wales, Australia Angle Finance Full time

    Angle Finance is a leading non-bank asset finance company operating in the rapidly growing intermediary asset finance market. Our signature is Faster, Easier Finance, provided by consistent, predictable and reliable service propositions in everything we do. Our people make us remarkable. So we've built a culture of empowerment, enabling our people to make...

  • Hardship Officer

    1 month ago

    Sydney, New South Wales, Australia Angle Finance Full time

    Angle Finance is a leading non-bank asset finance company operating in the rapidly growing intermediary asset finance market. Our signature is Faster, Easier Finance, provided by consistent, predictable and reliable service propositions in everything we do. Our people make us remarkable. So we've built a culture of empowerment, enabling our people to make...

  • Hardship Officer

    3 weeks ago

    Sydney, New South Wales, Australia Angle Finance Full time

    Angle Finance is a leading non-bank asset finance company operating in the rapidly growing intermediary asset finance market. Our signature is Faster, Easier Finance, provided by consistent, predictable and reliable service propositions in everything we do. Our people make us remarkable. So we've built a culture of empowerment, enabling our people to make...

  • Hardship and Collections Officer

    1 week ago

    Sydney, New South Wales, Australia Thinktank Property Finance Full time

    Thinktank is one of Australia's largest and fastest growing Residential and Commercial Property Non-Bank Lender with a multi-office presence across Australia. Supported by major local and international institutions, the company is well established in the property finance market and ongoing growth has now led to a need for an experienced Hardships and...

  • Senior Hardship

    1 month ago

    Sydney, New South Wales, Australia Randstad Australia Full time

    Senior Hardship & Recoveries OfficerMust have:Hardships/Financial Assistance Experience (Mortgage or Asset Finance)Sound knowledge and demonstrated understanding of current ASIC Debt Collections Guidelines, NCCP, Privacy Act, APRA APS 220 and COBCOP as well as IDR and EDR processesAustralian Citizen or Permanent Resident only Your new company Join this...

  • Senior Hardship

    3 weeks ago

    Sydney, New South Wales, Australia Randstad Australia Full time

    Senior Hardship & Recoveries OfficerMust have:Hardships/Financial Assistance Experience (Mortgage or Asset Finance)Sound knowledge and demonstrated understanding of current ASIC Debt Collections Guidelines, NCCP, Privacy Act, APRA APS 220 and COBCOP as well as IDR and EDR processesAustralian Citizen or Permanent Resident only Your new company Join this...

  • Hardship Officer

    1 week ago

    Sydney, New South Wales, Australia AMP Full time

    Hardship OfficerIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Senior Financial Hardship Officer

    7 days ago

    Sydney, New South Wales, Australia Mars Recruitment Full time

    Location: Sydney CBDThis is a great opportunity to join an Australian non-bank lender as a Financial Hardship Specialist within the Mortgage space.Reporting directly to the Head of Department, the successful candidate will be responsible for offering aid and resolutions to customers encountering challenges in meeting their monthly repayments owing to...

  • Hardship Team Leader

    1 week ago

    Sydney, New South Wales, Australia SB Recruitment Full time

    Salary:Contract Type: Full Time- Location: Sydney NSW- Industry: Banking & Finance- Contact Name: Jenny Quigley- Contact Phone:- Date Published: 05Apr2024- The CompanyFor more than 60 years, this multi-award-winning bank has been at the forefront of the industry, providing financial support to over 100,000 members across the country. Known for innovation and...

  • 15h Left senior hardship

    7 days ago

    Sydney, New South Wales, Australia Randstad Full time

    Senior Hardship & Recoveries Officer Must have: Hardships/ Financial Assistance Experience (Mortgage or Asset Finance) Sound knowledge and demonstrated understanding of current ASIC Debt Collections Guidelines, NCCP, Privacy Act, APRA APS 220 and COBCOP as well as IDR and EDR processes.Australian Citizen or Permanent Resident onlyYour new companyJoin this...

  • Financial Hardship Team Leader

    1 month ago

    Sydney, New South Wales, Australia Randstad Australia Full time

    Financial Hardship Team LeaderYour new companyJoin this established non-bank lender based in Sydney CBD, empowering homeowners and businesses with tailored lending solutions for over 20 years. Committed to providing innovative and quick lending options to clients in Australia and New Zealand, known for respectful communication and quality service. Offering...

  • Financial Hardship Team Leader

    3 weeks ago

    Sydney, New South Wales, Australia Randstad Australia Full time

    Financial Hardship Team LeaderYour new companyJoin this established non-bank lender based in Sydney CBD, empowering homeowners and businesses with tailored lending solutions for over 20 years. Committed to providing innovative and quick lending options to clients in Australia and New Zealand, known for respectful communication and quality service. Offering...

  • Head of Collections

    1 week ago

    Sydney, New South Wales, Australia T+O+M Executive Full time

    Collections (Call Centre & Customer Service) A growing, Australian non-bank lender is currently looking for a Head of Collections - Mortgages. In a newly created position and based in freshly renovated offices in Sydney CBD, you will lead a small team of collections officers based both onshore and offshore. This is a hands-on leadership role with huge...

  • Credit -

    7 days ago

    Sydney, New South Wales, Australia Randstad Full time

    Senior Hardship & Recoveries Officer Must have: Hardships/ Financial Assistance Experience (Mortgage or Asset Finance) Sound knowledge and demonstrated understanding of current ASIC Debt Collections Guidelines, NCCP, Privacy Act, APRA APS 220 and COBCOP as well as IDR and EDR processes.Australian Citizen or Permanent Resident onlyYour new companyJoin this...

  • Accounts Receivable/Collections

    7 days ago

    Sydney, New South Wales, Australia Randstad Full time

    Financial Hardship Team Leader Your new companyJoin this leading non-bank lender who has been enabling homeowners and businesses to achieve their dreams by providing bespoke lending solutions to consumers and SMEs for more than 20 years. This well-established organisation is based in the Sydney CBD and is committed to providing innovative, fast and...

  • Collections Officer

    1 week ago

    Sydney, New South Wales, Australia Charterhouse Full time

    Collections Officer, Richmond, ASX listed FS business, $72-77k package- ASX listed, FS company on CV:Two days WFH, 5 days additional leave:- $72-77k packageAbout the Company:My Client is an ASX listed Financial services group and established leader in their field of business.About the Role:Experienced Collections Professional needed to join tight-knit...

  • Collections Officer

    1 week ago

    Sydney, New South Wales, Australia Fuse Recruitment Full time

    Collections Officer- Location: Sydney New South Wales- Work Type: Permanent- Salary: AU$ AU$80000 per annum + Super- Reference: 22377- _Our client is an Australian-based non-bank lender specialising in finance for primary assets including transport, construction, materials handling and earthmoving equipment._As a Collections Specialist, you are pivotal in...

  • Collections Officer

    1 week ago

    Sydney, New South Wales, Australia Bluefin Resources Full time

    Fantastic employee benefits on offer Join an ASX listed company Supportive and team focused culture that promotes career growthRole Overview:Reporting to the Collections Team Leader, you will be responsible for assisting customers who are experiencing financial hardship to find tailored solutions that are fair for all parties.About You: 23 years' minimum...