Customer Service Officer

2 months ago

Victoria Point, Australia YMCA Brisbane Full time

Hi, Hello, Galang nguruindhau, Gude, Wiswai

**About the team**

The Y operates several fitness clubs across Southeast Queensland, providing gym, group fitness and aquatic facilities to the community. At the Y we’re all about community and connection and are always ready to welcome new people to become part of our fitness family. We’d love for you to find out what we’re all about

**Y Victoria Point Fitness Centre **are seeking a passionate **Customer Service Officer** **on a **Permanent Part-Time basis** to join our team located in **Victoria Point, QLD.**

**About the role**

As the first point of contact for the centre, your passion for helping people and ability to make others feel welcome will be integral to your success in this role. Those with a genuine interest in fitness, gymnastics and aquatics will thrive in this fast-paced and exciting position as you assist customers with their general enquiries, organise memberships, take bookings and promote the programs and services on offer.

**What will my time look like?**
- Provide expert and friendly service at reception, over the phone and in all written correspondence
- Process new memberships and promote information on the facility, classes and other general enquiries
- Make bookings and process payments
- Perform open and close procedures, cash reconciliations and banking duties

**Am I a good match?**
- Previous experience in a similar role
- Demonstrated ability to perform a range of administrative duties, including data and word processing, filing and photocopying, with the ability to prioritise work and meet deadlines
- Excellent interpersonal and communication skills
- Familiarity with POS systems and MS suite
- A National Police Check is essential prior to commencing in the role

**What’s in it for you?**

Achieving our community support and inspiring young people motivates and thrives us to work hard and be the best at what we do. You will bring compassion and drive with your experience and connection to what we do each day. We have an amazing culture where everyone wants to work at the Y, it’s not just a job and of course we look after you with a range of benefits.

**Here’s what on offer?**
- Free gym membership which includes our very cool fitness classes
- Discounted rates for private health insurance with Medibank
- Opportunity to participate in and give back to Y programs
- Enjoy a discounted overnight stay at George William Hotel
- Counselling Employee Assistance Program

**Other stuff to know**

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